Operations Coordinator

• Feb 2023 - Present

Sales Associate

• Mar 2015 - Aug 2015

Taking over 150 calls everyday Completing my given work load which included admin work, following up on both customer and technicians requests, and dealing with any problems Helping to train new staff on the system and the phone Meeting both individual and team KPI's Taking over 150 calls everyday Completing my given work load which included admin work, following up on both customer and technicians requests, and dealing with any problems Helping to train new staff on the system and the phone Meeting both individual and team KPI's

Sales Representative

• Oct 2014 - Feb 2015

Putting orders from customers through the system while on the phone Helping customers who had a problem and overcoming the issue Speaking to all customers with an excited, friendly manor Keeping all calls within the given time frame Going through security checks with customers Putting orders from customers through the system while on the phone Helping customers who had a problem and overcoming the issue Speaking to all customers with an excited, friendly manor Keeping all calls within the given time frame Going through security checks with customers

Appointment Setter

• May 2014 - Sep 2014

Outbound Calling to existing customers Meeting individual daily KPI's for both sales and contacts Objection handling on every call Multi-tasking different systems when on a call Outbound Calling to existing customers Meeting individual daily KPI's for both sales and contacts Objection handling on every call Multi-tasking different systems when on a call

Telesales Assistant

• Sep 2013 - Mar 2014

During my time with Customers 121 I carried out both inbound and outbound roles over the phone. My duties included: Meeting daily and weekly KPI’s both individually and with a team Handling and resolving any customer complaints Speaking with customers in a friendly manor Having the ability to multitask During my time with Customers 121 I carried out both inbound and outbound roles over the phone. My duties included: Meeting daily and weekly KPI’s both individually and with a team Handling and resolving any customer complaints Speaking with customers in a friendly manor Having the ability to multitask

Logistics/Marketing

• Jun 2013 - Aug 2013

I carried out a three month placement with Tennent Caledonian Brewery from June to August 2013 within the demand planning team. My duties included: Processing sales orders for contract and new customers Contacting existing customers about new products available Contacting new customers about products Process associated excise movement and control system documentation Updating certain spreadsheet trackers for customers Liaise with Tradeteam Transport Planner I carried out a three month placement with Tennent Caledonian Brewery from June to August 2013 within the demand planning team. My duties included: Processing sales orders for contract and new customers Contacting existing customers about new products available Contacting new customers about products Process associated excise movement and control system documentation Updating certain spreadsheet trackers for customers Liaise with Tradeteam Transport Planner

Sales Assistant

• Jun 2011 - Aug 2012

Customer service: advised customers on products, dealt with complaints Managing pressure: maintained high levels of customer service Selling: ensured that customers were aware of products and the value offered I was given the reasonability of managing the shop once a week where my duties included: opening and closing the till, delegating tasks to other workers, and ensuring all products were perfectly displayed Customer service: advised customers on products, dealt with complaints Managing pressure: maintained high levels of customer service Selling: ensured that customers were aware of products and the value offered I was given the reasonability of managing the shop once a week where my duties included: opening and closing the till, delegating tasks to other workers, and ensuring all products were perfectly displayed

Sales Assistant

• Jun 2009 - Jun 2011

Customer service: advised customers on products, dealt with complaints Managing pressure: maintained high levels of customer service Selling: ensured that customers were aware of products and the value offered I was given the reasonability of managing the shop once a week where my duties included: opening and closing the till, delegating tasks to other workers, caring out the weekly figures and ensuring all products were perfectly displayed Customer service: advised customers on products, dealt with complaints Managing pressure: maintained high levels of customer service Selling: ensured that customers were aware of products and the value offered I was given the reasonability of managing the shop once a week where my duties included: opening and closing the till, delegating tasks to other workers, caring out the weekly figures and ensuring all products were perfectly displayed