Team Lead Manager

• Dec 2021 - Present

Accout Manager

• Aug 2020 - Nov 2021

Client Specialist (SAP Integration Project Manager)

• Mar 2020 - Aug 2020

Sales Account Manager

• Jul 2018 - Mar 2020

• Aug 2013 - May 2018

Manage a team of Advertising Account Managers responsible for approximately $15 mil in advertising relationships. Responsibilities include: interviewing, hiring, training and development, coaching, motivating, handling escalated issues, retention, and sales.

• Apr 2010 - Jul 2013

Manage a $1.5 mil book of 350-400 advertising accounts. Responsibilities include: customer service, retention, monthly sales goals, identifying upsell opportunities, training new hires.

• Jun 2006 - Apr 2010

Green Belt certified – received September 2009.Manage four facility Warehouse Management Systems (Logics).Process all Gladiator and LTL shipments.Successfully implemented a standardized scheduling process for 12 different facilities.Effectively communicated with Export Specialists, Load Planners, Dray Agents, Steamship lines, and facilities to manage load scheduling.Consistently earn high praise in regard to organization and communication of export loads.Coordinated and responded to complex customer loading issues, such as product and equipment availability.Worked closely with several Load Planners to ensure 100% accurate scheduling, and minimizing loading delays due to production issues.Facility Load Planner Worked independently as the only weekend load planner.Responsible for securing equipment for all shipments planned for weekend loading.Communicate with weekday Load Planners any carrier failures or changes made to hold carriers accountable. Show less

• Jan 2006 - Jun 2006

Provided exceptional customer service specifically to Lowes regarding the returns of damage and defective product.Ensured proper return shipping arrangements were made.

Manager - Operations

• Jun 2003 - Oct 2005

Managed team that performed daily transactions for both personal and business customers. Responsibilities included planning and organizing office promotions, conducting monthly compliance audits, meeting and exceeding sales goals, developing customer relationships, selling various banking and investment products, team coaching, and staff development. Achieved outstanding annual audit ratings for 2005. Increased banking center’s overall score by approximately 15%. Managed team that performed daily transactions for both personal and business customers. Responsibilities included planning and organizing office promotions, conducting monthly compliance audits, meeting and exceeding sales goals, developing customer relationships, selling various banking and investment products, team coaching, and staff development. Achieved outstanding annual audit ratings for 2005. Increased banking center’s overall score by approximately 15%.