Experience

Birmingham Newman University

• United Kingdom
• Higher Education
• 100 - 200 Employee

• Library Customer Service and Engagement Manager

  • Sep 2021 - Present

  Providing leadership, direction, development and coordination for all aspects of Service Delivery within the Library, including: - Managing a team of 10 people, comprising Newman's Academic Service Librarians and the Customer Service team. - Co-ordinating the development and delivery of library services to support teaching, learning and research activities within the University. - Developing and delivering high quality, customer-focused services to library users. - Taking the lead on developing and managing robust quality and service monitoring systems within the Library. - Overseeing and coordinating the marketing and communication of library services to students and staff. - Strategic planning and development of the whole library service. - Deputising for the Director of Library and Learning Services. Show less



Coventry University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Academic Liaison Librarian

  • May 2018 - Aug 2021

  Leading on library liaison with Coventry University's collaborative partners.Social media lead for the library, member of marketing group, co-ordinator of library induction.Library representative on the Equality, Diversity and Inclusion Committee for Professional Services.Subject librarian for the School of Economics, Accounting and Finance.

• Librarian and Customer Services Manager (CU Scarborough)

  • Aug 2016 - Apr 2018

  Key responsibilities included: creating the one-stop-shop Helpdesk, Library and Academic Skills services for the campus; managing and training a team of 3 Customer Service Advisors, a Learning Technologist and an English for Academic Purposes Tutor; overseeing all elements of the Library service, including budget management, acquisitions, circulation, collection management and academic liaison; teaching information literacy and study skills to groups and 1:1; undertaking detailed analysis of customer enquiries based on information and statistics recorded in our CRM system and through student feedback in order to improve and develop services; creating policies, procedures and service-level agreements for the smooth-running of the Helpdesk and the library; identifying areas where academic support is needed and to create and implement this support; project managing the Clearing operation for the campus. Show less



Aston University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Information Specialist (Languages and Social Sciences)

  • Aug 2014 - Jul 2016

  Key responsibilities included: managing a resources budget; teaching information literacy; collection development; providing an online Library presence; supporting staff, students and researchers in using the Library services. I was also responsible for developing Library services for students with disabilities and enhancing the Library's use of social media. I contributed to meetings both within the Library and within the School of Languages and Social Sciences related to supporting research, enhancing learning and teaching, and engaging with student feedback Show less



Loughborough University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Library Assistant

  • Oct 2013 - Jul 2014

  I worked evenings and weekends at Loughborough University Library alongside studying for my Masters in ILM. This was both to support myself financially and to continue building my experience within academic libraries. This role involved answering subject enquiries from students, answering circulation enquiries, manning the reception desk, and supervising quiet study areas. I worked evenings and weekends at Loughborough University Library alongside studying for my Masters in ILM. This was both to support myself financially and to continue building my experience within academic libraries. This role involved answering subject enquiries from students, answering circulation enquiries, manning the reception desk, and supervising quiet study areas.



University of Bradford

• United Kingdom
• Higher Education
• 700 & Above Employee

• Graduate Trainee Library Assistant

  • Oct 2012 - Sep 2013

  In this year-long placement, I had the opportunity to work across every department within the Library. During my time here, I worked in customer services, acquisitions, systems & e-resources, academic services, and special collections. Tasks I undertook included providing an enquiries service, processing inter-library loans, cataloguing, assisting in IL classes, and a number of other duties. I attended an array of meetings within the Library and within the wider University community, and played a major part within the Library's international students working group. I also ran an extensive project of my choice, which was focused around meeting the needs of our disabled users. Show less



University of Warwick

• United Kingdom
• Higher Education
• 700 & Above Employee

• Library Steward

  • Sep 2009 - Sep 2012

  This casual job marked the beginning of my pursuit of a career in academic libraries. It was a student job with part time hours alongside my undergraduate studies. Key duties included maintaining a safe and quiet study space, staffing the entry gates, and answering student enquiries. This casual job marked the beginning of my pursuit of a career in academic libraries. It was a student job with part time hours alongside my undergraduate studies. Key duties included maintaining a safe and quiet study space, staffing the entry gates, and answering student enquiries.