Disability Specialist

• Mar 2021 - Present

Boutique Manager

• Oct 2014 - Jul 2022

◣ Work within company guideline to achieve store and company financial targets◣ Effectively manage day-to-day operational and team requirements including roster, security, banking, personnel issues to achieve store objectives and business goals◣ Monitor store processes and procedures to ensure maintenance of best practice standards◣ Ensure delivery of highest standard of customer service; measure against set objectives◣ Manage recruitment, induction and training of junior employees◣ Consistently coach all team members on customer service and sales to improve and maintain expected performance and KPI achievement and to maximise strengths◣ Manage store visual merchandising, housekeeping and maintenance in line with company guidelines◣ Maintain optimal stock levels in core and campaign best-selling lines◣ Organise events for new product launches◣ Develop understanding of company procedures, true stories, core values and structureAchievements: ⋯ Achieved highest Australian store customer conversion rate (37.4% for 2019 – up 3.6% on 2018) ⋯ Face care sales growth of 7.5% in eight (8) months ⋯ Received five (5) year service recognition

Wholesale Account Executive

• Jun 2018 - Mar 2019

◣ Grow and develop regional sales within South Australia, Western Australia and the North-ern Territory◣ Support and grow existing accounts; provide training sessions◣ Cold call on potential businesses; deliver business presentations ◣ Manage David Jones account in WA and SA: ⋯ Present product sales strategies twice yearly ⋯ Train floor staff in product application and sales strategies ⋯ Attend VIP events to promote company/product ⋯ Prepare weekly reports; mentor sales associates to improve salesAchievements: ⋯ Opened one (1) new account in NT and two (2) in WA ⋯ Secured product placement into large, national pharmacy chain in SA

Regional Manager (SA / WA)

• Mar 2017 - May 2018

◣ Opened three (3) new boutiques in WA (1) and SA (2); hired, inducted and trained managers and teams◣ Mentor store managers; support with team issues◣ Prepare weekly reports for managers and teams in region◣ Arrange and facilitate quarterly manager meetingsAchievement: ⋯ Mentored and promoted store manager who won 2018 Boutique Manager of the Year

Acting Regional Manager (QLD)

• Jul 2017 - Nov 2017

◣ As above◣ Oversee stores at Pacific Fair and Harbour Town Shopping Centres

Sales Coach (QLD)

• Jan 2016 - Mar 2017

◣ Oversee four (4) boutiques with up to four (4) staff in each◣ Coach on meeting and growing KPIs

Cluster Manager

• Nov 2016 - Feb 2017

◣ Oversee eight (8) boutiques with up to four (4) staff in each◣ Travel regularly to stores in Brisbane, Cairns, Toowoomba, Maroochydore, Broadbeach and Robina ◣ Open Toowoomba boutique; hired, inducted and trained manager and team◣ Prepare weekly reports for boutiques regarding current turnover and opportunities◣ Mentor store managers; support with team issues◣ Provide support with visual merchandising and campaigns◣ Coach on meeting and growing KPIs Achievement: ⋯ KPIs met and exceeded

Boutique Manager

• Oct 2014 - Jan 2016

◣ As above◣ Opened boutiqueAchievement: ⋯ Met and achieved all national KPIs

Wedding Stylist

• Jan 2014 - Sep 2014

◣ Schedule / manage personal and store appointments ◣ Provide exceptional customer service / sales for wedding clients ◣ Order stock to fulfil orders ◣ Press and showcase gowns before despatch to client ◣ Schedule / manage personal and store appointments ◣ Provide exceptional customer service / sales for wedding clients ◣ Order stock to fulfil orders ◣ Press and showcase gowns before despatch to client

Clarins Counter Manager / Beauty Therapist / Pharmacy Assistant

• Apr 2009 - Sep 2012

◣ Provide exceptional and consistent customer service ◣ Manage cosmetic area; coordinate various ranges and staff ◣ Merchandise products and rotate display areas ◣ Implement and support new promotions and product launches ◣ Implement in-store demonstrations of cosmetics and fragrances ◣ Prepare weekly reports for cosmetic houses (Clarins, Revlon, L’Occitane, Napoleon) ◣ Plan for and achieve KPIs ◣ Establish and service repeat clientele in ‘Beauty Room’ ◣ Participate in in-house training

Principal / Course Coordinator / Trainer

• Jun 2006 - Apr 2009

◣ Manage day-to-day operations of the school ◣ Monitor budget vs school fees vs projected growth ◣ Develop and implement training plans; coordinate courses and student enrolments ◣ Manage and coordinate trainers’ schedules ◣ Train with extensive product ranges including Dermalogica, Thalgo, BioPacific, Catalina Geo ◣ Educate students on importance of meeting KPIs once employed ◣ Provide ‘experience programs’ allowing students to attend the college for work experience in either hair or beauty ◣ Market and advertise the school; participate in and support educational programs and trade shows Achievement: ⋯ Met and exceeded KPIs each year

Business Owner / Manager

• 1999 - 2007

Lecturer - Beauty Therapy

• 2002 - 2006