Katie M

Coordinator of Volunteers at Medaille Trust
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Contact Information
us****@****om
(386) 825-5501
Location
United Kingdom, UK

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Serena Crisp

I had the pleasure of working with Katie whilst at The Big Issue Foundation. She is passionate, kind-hearted and hardworking - ensuring that Big Issue vendors felt valued and creating opportunities for them to progress. Katie has the ability to work across different facets of the organisation and did a sterling job at building and sustaining key partnerships with external agencies to support opportunities for vendors. She also went above and beyond to offer instrumental support to vendors during the pandemic, who without her empathy and care would have been in a very different place. Thank you Katie and wishing you every future success - you will be an asset to whoever you work for!

Stephen Robertson

Service delivery in the Big Issue Foundation is reliant upon relationship establishment and delivery through profferesional external partnerships. Katie is expert in this area, establishing meaningful and credible external partnerships. these incclided establishing confident and confidential relationships with clients. Katie was able to facilitate meaningful relationships with clients that ensure they were empowered to seek help and advice much needed in times of crisis.Her ability meant that countless Big Issue sales people were able to access the help and support to positivily change their circumstances for the better and rentagegrreat in to society, improve their sense of well-being and move their lives on for the better. I whole heartedly recommend her in this vital area of work with service users. Stephen

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Credentials

  • Emergency First Aid At Work
    British Red Cross
    Jan, 2023
    - Nov, 2024
  • Mental Health First Aider
    Mental Health First Aid (MHFA) England
    Nov, 2021
    - Nov, 2024

Experience

    • United Kingdom
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Coordinator of Volunteers
      • Aug 2023 - Present

      Recently started in a new role as Volunteer Coordinator, a national post at Medaille Trust. Responsible for producing role descriptions, collaborating with colleagues to learn about their local needs and further liaising with colleagues to advertise volunteer opportunities. Managing the recruitment process alongside colleagues in geographical locations whilst also responsible for training new recruits and answering queries from those interested in volunteering with us. Also responsible for engagement, policy and volunteer documentation amendments, as well as awareness raising. Show less

    • Local Coordinator - Moving On Project
      • Aug 2021 - Jul 2023

      Responsible for the initiating and developing of the Moving On Project in my geographic area. Overseeing the delivery in the local area. Leadership responsibilities including supervision, support and development of staff, including recruitment and overseeing of training and support for volunteers. Linking in with key stakeholders and building and maintaining relationships with other organisations, including statutory and third sector to be able to offer a high level of support to our clients. As well as offering awareness raising and training opportunities for partners. With a focus on client inclusion, feedback and involving those with lived experience to shape our services. Co-producing group sessions for clients in order for them to get together in a safe environment, participate in activities and the opportunity to listen to guest speakers who often have opportunities to offer, from volunteering, employment or courses. Budgetary and report writing responsibilities. Member of the Equality, Diversity and Inclusion working group. Show less

    • United Kingdom
    • Non-profit Organizations
    • 1 - 100 Employee
    • Investor
      • Jan 2020 - Present

      Lendwithcare brings together entrepreneurs in developing countries with people who can help them by making small investments. Run by one of the world's leading aid and development organisations, Lendwithcare is a revolutionary way for you to help people in the developing world to transform their lives. So far the small investments I have made have supported individuals, their families and their businesses in Pakistan, Palestine, Peru, Malawi, Rwanda, Zambia, Vietnam and Ecuador. Lendwithcare brings together entrepreneurs in developing countries with people who can help them by making small investments. Run by one of the world's leading aid and development organisations, Lendwithcare is a revolutionary way for you to help people in the developing world to transform their lives. So far the small investments I have made have supported individuals, their families and their businesses in Pakistan, Palestine, Peru, Malawi, Rwanda, Zambia, Vietnam and Ecuador.

    • United Kingdom
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Area Services Manager
      • Apr 2019 - Aug 2021

      Responsible for overseeing the Foundation service delivery in the Midlands and Oxfordshire area, whilst having a focus on staff support, supervision and development. Co-chair of the frontline Diversity, Equality and Inclusion group.Building and maintaining key partnerships and relationships with organisations, creating referral pathways.National project delivery to ensure success of supporting Vendors who wish to apply to the EU Settlement Scheme. Member of The Big Issue's Modern Slavery policy working group, inputting into the Modern Slavery policy and sharing insight into in-house training modules. Show less

    • Service Broker Team Leader
      • Apr 2018 - Apr 2019

    • Service Broker
      • Jan 2017 - Apr 2018

    • United Kingdom
    • Government Administration
    • 700 & Above Employee
    • Work Coach
      • Sep 2007 - Dec 2016

      In my time working for the DWP, I held numerous roles. Starting off working as an administrative officer working on Incapacity Benefit, where I worked on all areas of admin including telephony. I then moved to work on social fund, where I covered all aspects including again working on telephony, taking in excess of 130 calls per day. Also worked administratively processing applications for community care grants, crisis loans and maternity grants. I then moved to crisis loan admin, where I was in communication with Jobcentres across the region to ensure that crisis loan payments were administered at the correct location and time. I gained a promotion and started working as a work coach. Where I took new claims to benefits, this is where I got involved with more specialised areas including being a Specialist Point Of Contact (SPOC) for those with addictions and as part of this I worked in collaboration with drug treatment providers to support clients in their premises on an outreach basis. I was also responsible for supporting clients who were under 18 who made claims to benefits as well as then becoming a hardship officer - where I processed hardship claims. From there an opportunity came up to work on a programme supporting families in a multi agency approach, with police, probation, education welfare and family support workers. This role worked between the local authority and the DWP. Show less

Education

  • Adult Education Wolverhampton
    British Sign Language Level 1
    2023 - 2023
  • Chartered Management Institute
    Level 5 Extended Diploma in Management and Leadership
    2020 - 2022
  • Common Purpose
    Emerging Leaders Programme
    2021 - 2021
  • Walsall College
    Principles of Team Leading
    2018 - 2018
  • Topps Training
    Level 4 preparing for the mentoring role
    2017 - 2017
  • Walsall College
    Certificate in common health conditions
    2016 - 2016
  • Walsall College
    Equality and Diversity
    2015 - 2015
  • Walsall College
    Principles of working with individuals with learning disabilities
    2015 - 2015
  • Walsall College
    Understanding working in mental health
    2015 - 2015
  • Topps Training
    NVQ 4 Diploma in Advice and Guidance
    2014 - 2015
  • The Haven
    Supporting Survivors of Domestic Abuse Level 3
    2014 - 2015
  • Topps Training
    Introduction to Mediation
    2014 - 2014
  • Walsall College
    Mental Health Awareness
    2014 - 2014
  • Stoke on Trent College
    Counselling Skills
    2007 - 2008
  • Staffordshire University
    Bachelor's degree, BA (Hons) Crime, Deviance and Society with Sociology
    2004 - 2007

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