Katie Linville-Meece
IT Support Specialist at Somerset Community College- Claim this Profile
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Bio
Credentials
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CompTIA A+ ce Certification
CompTIAJul, 2021- Oct, 2024
Experience
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Somerset Community College
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United States
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Higher Education
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1 - 100 Employee
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IT Support Specialist
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Sep 2021 - Present
Install, upgrade, and support multiple OSs, desktop and laptop computers, audio/video equipment, network technology, phones, printers, scanners, etc. Support and maintain SCC's information technology infrastructure. Create and deploy images to computers. Support and assist in the coordination of interactive television (ITV) classes via Blackboard Collaborate Ultra. Troubleshoot IT problems for faculty, staff and students. Provide IT training for faculty/staff, and perform other duties as… Show more Install, upgrade, and support multiple OSs, desktop and laptop computers, audio/video equipment, network technology, phones, printers, scanners, etc. Support and maintain SCC's information technology infrastructure. Create and deploy images to computers. Support and assist in the coordination of interactive television (ITV) classes via Blackboard Collaborate Ultra. Troubleshoot IT problems for faculty, staff and students. Provide IT training for faculty/staff, and perform other duties as assigned.
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Interactive TV Class Coordinator
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Aug 2017 - Sep 2021
I proctor interactive hybrid courses that are broadcast across multiple campuses and centers using Blackboard Collaborate Ultra, troubleshooting technical questions from students, faculty, and other proctors at each campus as well as training center directors and assistants, faculty and proctors on using Blackboard Collaborate Ultra. I administer exams and assignments, record attendance, and assist with coordinating scheduling, contact, and final exam information among the above personnel… Show more I proctor interactive hybrid courses that are broadcast across multiple campuses and centers using Blackboard Collaborate Ultra, troubleshooting technical questions from students, faculty, and other proctors at each campus as well as training center directors and assistants, faculty and proctors on using Blackboard Collaborate Ultra. I administer exams and assignments, record attendance, and assist with coordinating scheduling, contact, and final exam information among the above personnel. When not in class, I assist my company's full time IT Support Specialists in their projects. I assist with imaging, hardware and software troubleshooting, hardware repairs and replacement, PC installation and set up, etc. I am familiar with Active Directory, System Center Configuration Manager, and Faronics Deep Freeze. I also train SCC faculty and staff in using Microsoft Teams and Blackboard Collaborate Ultra as well as answering questions about them along with Blackboard. I have had led or been a presenter in multiple professional development presentations for faculty and staff on using Blackboard Collaborate Ultra and Microsoft Teams.
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Somerset Community College
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United States
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Higher Education
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1 - 100 Employee
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Information Technology
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Jan 2016 - May 2016
I shadowed and assisted SCC's IT team as they imaged computers, installed software, and performed hardware replacements and repairs. I shadowed and assisted SCC's IT team as they imaged computers, installed software, and performed hardware replacements and repairs.
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Education
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2016 - 2017
Western Kentucky University
Bachelor of Science - BS, Information Technology -
2011 - 2016
Somerset Community College
Associate of Applied Science - AAS, Information Technology
Community
