Experience

SEDA College NT

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Business Manager / Registrar

  • Sep 2022 - Present



SEDA Group

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Quality and Compliance Manager

  • Dec 2016 - Sep 2022

  •Quality and Compliance: Manage all services and staff within the Quality and Compliance Team including staff professional development plans. Liaise with state and federal government regarding contract compliance, funding applications, governance reporting, audit and queries.Compliance and Risk Framework: Manage compliance risk framework within national and state VET legislation. Conduct a wide range of quality management initiatives including internal audits, mock audits, and liaising with external consultants.Government Audit: Represent SEDA Group at audit and lead staff through audit processes, evidence requests, and rectification management plans.Project Management: Develop and manage project plans for re-registration, state and federal funding applications, external audits, and required training operations projects.Policy and Business Processes: Implement and maintain VET policies, business processes, and systems adhering to the national VET legislation, the VET Student Loans scheme, state funding contracts in VIC, WA, SA and NT, and other relevant legislation.Training and Assessment: Oversee education and sport partners contract arrangements as per agreed services. Lead student academic performance policies to ensure all parties are providing sufficient student support. Oversee validation and industry consultation schedules, and ensure compliance of training venues, training and assessment strategies, and equipment supplies.Systems: Support teams to utilise VETtrak, SchoolBox, Synergetic, and SCAR (SEDA Compliance and Reporting system) efficiently, and work with ICT Applications team for system and report development and projects.Continuous Improvement: Manage SEDA Group’s continuous improvement processes and lead teacher and staff VET professional development. Marketing Compliance: Ensure marketing practices and services are compliant and ensure SEDA Group, education and sport partner websites are maintained and meet legislative requirements. Show less

• Quality and Compliance Coordinator

  • Oct 2014 - Dec 2016



Careers Australia

• Flinders street, Melbourne

• Coordinator of Quality and Administration

  • May 2014 - Oct 2014

  July-August 2014: Coordinator of Quality Team. August-September 2014: Interim Manager of Quality, Student Services and Administration teams. September-Oct 3014: Coordinator of Quality and Administration Administration Management: Ensure training and assessment documents, enrolments, completions, cancellations, and withdrawals are processed within timelines. Lead Administration team in preparing for upcoming course commencements, orientations, and Open Days. People Leadership: Ensure all staff and third parties are inducted on Careers Australia's policy and procedures including state funding and national VET requirements. Monitor, audit and report on Educators and Student Services adherence to compliance and quality services. Client Services: Facilitate the implementation of Careers Australia service procedures which support excellent customer service and promote internal and external client satisfaction and retention. Administration Services: Monitor, audit, and report on student data within the student management system, educator, and student files for all related aspects of student services and administration as per documented processes. Manage Victorian state funding AVETMISS uploads, rejects, errors, warnings, and other system reports. Initiate action to prevent the occurrence of any non- conformities relating to the product, process, and quality systems. Continuous Improvement: Manage the Melbourne Campus continuous improvement processes, develop and update policy and procedures specifically relating to Melbourne Campus requirements. Show less



Futurum Australia

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Training Services and Partnerships Coordinator

  • Feb 2014 - May 2014

  Training Administration: Manage training administration team and conduct staff performance reviews, team meetings, and professional development sessions.Company Liaison: Providing specialist advice and support to the National Training Manager, Training Delivery team, and Compliance Officer.Quality Assurance: Adhere to national and state legislation relating to VET standards and reporting. Government Reporting and Systems: Manage data submissions to state and national government bodies in VIC, WA, QLD, NT, NSW and SA. Manage, monitor, and analyse state funding claims, notification, and submissions. Manage apprenticeship and traineeship systems for completions, cancellations, enrolments, and reporting.Reporting: Manage and monitor weekly reporting on enrolments, compliance, file audits, completions, and cancellations.Software Programs: Operate and manage VETtrak student enrolments, cancellations, completions, reporting, and data entry of training and assessment records.Policies and procedures; Manage Training Administration Unit Manual and facilitate staff induction sessions. Show less

• Training Administration Coordinator

  • Jun 2013 - Feb 2014



Smart Connection Training

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Learning and Development Coordinator

  • Sep 2012 - Jun 2013

  Training Courses: Allocation of classes and students to facilitators, invoice approvals, facilitator inductions, compliance audits, delivery of professional development sessions and facilitator interviewing. Scheduling courses, booking venues, and allocation of training resources. Liaising with clients and students on all training course matters.Software Programs: Operate student management system (WISENET), Customer Relationship Management system – Maximizer CRM, and Learning Management System – Moodle.Learning and Development: Development of online learning resources, addressing Moodle site errors and online student support. Instructional design, developing, and updating training resources including management of training and assessment strategies and validation.Customer Service: Liaising with students, high schools, Australian apprenticeship centers and major clients such as Tennis Australia, Belgravia Leisure, Life Saving Victoria, Watermarc Aquatic Centre, and IPA regarding all training services.Compliance: Conduct student file audits, compliance management of student and facilitator assessments and training plans. Show less

• Training Coordinator

  • Dec 2011 - Sep 2012

• Training Administrator

  • Jun 2011 - Dec 2011



Hospitality Training Australia

• Training Administrator

  • Apr 2010 - Jun 2011

  • Managing administration; Ordering stock, preparing files for Higher Educations and Skills Group (Skills Victoria), Australian Skills Quality Authority (ASQA) and Victorian Registration and Qualifications Authority (VRQA) audits. Sending correspondence via post and email, minute taking in management meetings, printing and collating resources and filing. • Managing student support; Providing extensive support to students to assist them in their completion of studies. Managing student attendance and academic performance and issuing warning or dismissal letters. • Managing reception; Switch board management, enrolling students into short courses, replying to enquiries via email, phone and face-to-face and coordinating mail. • Coordinating College course schedules; Booking venues, saucing trainers, liaising with students and clients. • Administrating and coordinating enrolments; Facilitating induction sessions of up to 25 students, assessing eligibility for funding programs, compliance audits of paperwork and enrolling students into courses. • Administrating software programs; Operating all Microsoft programs, Student management system ICARE; student enrolments and completions, data entry of training and assessment records. • Managing marketing events; The Herald Sun and The Age Careers Expeditions. Organising marketing material, staff rosters and communication processes. Show less



The Club Hotel - ALH

• Bar Attendee

  • Jul 2008 - Oct 2010

  • Management; Taking orders from patrons over the bar and providing food services • Customer relationship management; Dealing with conflict in a reasonable and responsible way • Coordination; Stock ordering and Cash handling • Management; Taking orders from patrons over the bar and providing food services • Customer relationship management; Dealing with conflict in a reasonable and responsible way • Coordination; Stock ordering and Cash handling



Cricket Victoria

• Australia
• Spectator Sports
• 100 - 200 Employee

• Trainee/Casual Employment - Community Cricket Coach

  • Feb 2007 - Nov 2009

  • Project planning; Planning and implementation of Primary School, Community Disability Groups and English Language School clinics. • Event Management; Event Manager of the Cricket Victoria Sports Development Program’s End of Year Presentation Nights 2007, 2008 and 2009. Conducted at the Melbourne Cricket Ground, Albert by the Lake – Albert Park and Elsternwick Sports Club. • Administration; General office administration; faxing, emailing, photocopying, data entry and preparing promotional packs. Show less



Women's Golf Victoria

• Trainee

  • Jan 2009 - Oct 2009

  • Administration; General office administration; faxing, emailing, photocopying and data entry. Organising marketing and resources for Woman’s Golf Events. • Reception; Taking inbound phone calls, replying to enquires and switch board management. • Design; Designer the Women’s Golf Victoria’s Style Guide, liaising with managers and the CEO. • Administration; General office administration; faxing, emailing, photocopying and data entry. Organising marketing and resources for Woman’s Golf Events. • Reception; Taking inbound phone calls, replying to enquires and switch board management. • Design; Designer the Women’s Golf Victoria’s Style Guide, liaising with managers and the CEO.