Katie Kizer
Senior Operations Manager at Elm Street- Claim this Profile
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Bio
Credentials
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Certified ScrumMaster (CSM)
Scrum AllianceJan, 2023- Sep, 2024
Experience
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Elm Street
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United States
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Real Estate
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1 - 100 Employee
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Senior Operations Manager
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Sep 2023 - Present
- Manages all Salesforce Operations- Operational Center of Excellence leader- Oversees multiple contract teams, technical and product delivery. Experienced in working with overseas teams.
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Project Manager
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Feb 2023 - Oct 2023
• Technical PM for Salesforce org consolidation post acquisition resulting in $200k annual savings • Product Sunsets, totaling over $240,000 annual savings• Operational process improvements to increase efficiency and scalability of our customer-facing teams• Infrastructure and operations management for all Salesforce activity within the org. • Oversees vendors and all resourcing for Salesforce
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PacificSource Health Plans
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United States
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Insurance
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700 & Above Employee
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IT Project Manager - Software Development
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Nov 2022 - Feb 2023
Assists team of backend software developers & application administrators with high impact, high priority projects. Project examples: server upgrades, data delivery, application integrations. Assists team of backend software developers & application administrators with high impact, high priority projects. Project examples: server upgrades, data delivery, application integrations.
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Riskonnect, Inc.
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United States
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Software Development
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500 - 600 Employee
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IT Project Manager - Technical Operations
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May 2022 - Sep 2022
Project & Operations Management for IT, infrastructure, security, CRM and Database teams. Responsible for planning, coordinating, and executing company large-scale technical initiatives. Oversaw overall project management portfolio for teams, created reports for senior leadership and ensured overall progress was continuing. Used agile, hybrid and waterfall methodologies. Project Successes: - Revamped project management tracking across all teams into one platform. - Project manager for major infrastructure upgrades, replacing over 50 servers that impacted customers. - Oversaw five company acquisition integrations, by working with teams to prioritize work, create schedules and keep up accountability. Project managed enterprise-level, high-impact projects to ensure projects were on time, within scope and under budget. - Created KPIs and focused on data analytics for performance oversight on team, which was non-existent prior to my arrival. - Project volume ~15-25 at one time Show less
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Elm Street Technology
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Project Manager - Operational Readiness
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Jul 2021 - May 2022
Project Manager for mid to enterprise-sized projects, including company mergers & acquisitions (M&A). Team member on PMO team, responsible for developing best-in-class approaches to business operations that are repeatable and scalable. Ensures visibility on upcoming changes at all levels and works to identify and solve operational gaps. My approach is collaborative and strategic, using data, reporting and frequent communication to drive results. There will be no surprises and all teams will be ready for change (operational readiness).Created PMO framework used by team to report outwards and upwards status of all projects on the team in a fast and scalable way, allowing project managers to focus on projects themselves, rather than crafting reports and posting updates to pages. Advanced skill in Smartsheet to facilitate project management team's efforts, while also utilizing Confluence distribute information automatically after project plan updates are created. Show less
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Project Manager - Compliance
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Jul 2020 - Jul 2021
Elm Street Technology acquired IDX, LLC. Project Manager for major, multi-year effort that resulted in over $300,000 in annual cost savings from duplicate contracts (caused by company acquisition). Ran multiple other projects in tandem, using KPIs, regular stakeholder communication and reporting for project success. Focused on efficiency, automation, communication and timely progress. Developed and ran compliance program, monitoring over 1200 contracts for the company, working to manage risk ensure all teams are aware of requirements. Show less
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IDX, LLC
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United States
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Real Estate
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1 - 100 Employee
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Customer Operations Manager
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Jun 2018 - Jun 2020
Team Manager of 6 individuals in customer experience, who processed MLS (Realtor Association) contracts, as required by the agent's MLS. The contracts resulted in access to MLS data, that Realtors use to put MLS listings on their website, increasing their opportunities for lead generation, and ultimately increased income opportunity. Revamped entire process of client onboarding with a focus in automation, documentation and systems. Created employee training and documentation from scratch, showcasing team and company best practices. The documentation I developed helped empower each employee to utilize resources via our centralized solution. Show less
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Elite Realty Professionals
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Real Estate
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1 - 100 Employee
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Licensed Transaction Manager
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May 2017 - Jun 2018
Licensed Transaction Manager for #1 Realtor in the area. Processed up to 22 real estate contracts at once, monitoring key milestones and coordinating paperwork & communication from contract acceptance to close of escrow. Full service client care and coordination, so the Realtor was minimally involved after going Pending. Licensed Transaction Manager for #1 Realtor in the area. Processed up to 22 real estate contracts at once, monitoring key milestones and coordinating paperwork & communication from contract acceptance to close of escrow. Full service client care and coordination, so the Realtor was minimally involved after going Pending.
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XS Media
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United States
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Consumer Services
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1 - 100 Employee
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Network Analyst
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Jul 2016 - May 2017
Provided exceptional technical customer service to internet and phone clients for Telecom company. Managed small to mid-level projects, installed VoIP phones on site and did in-person trainings with business client teams, so they understood how the phones worked before going live. Provided exceptional technical customer service to internet and phone clients for Telecom company. Managed small to mid-level projects, installed VoIP phones on site and did in-person trainings with business client teams, so they understood how the phones worked before going live.
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Education
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2007 - 2012
University of Oregon
Bachelor of Science (B.S.), Political Science
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