Human Resources Coordinator

• Dec 2020 - Present

HR Adviser

• Jun 2016 - Dec 2020

HR Assistant

• May 2013 - Jun 2016

Owner

• Oct 2010 - Jan 2013

HR Officer

• 2004 - 2007

Providing HR support to Insurance Services arm of the business.Specifically: recruitment and selection, grievance and disciplinary, redundancy, absence management.Project involvement: preferred suppliers, policy development. Providing HR support to Insurance Services arm of the business.Specifically: recruitment and selection, grievance and disciplinary, redundancy, absence management.Project involvement: preferred suppliers, policy development.

HR Officer

• 2002 - 2004

Generalist HR support in manufacturing and service environment. Generalist HR support in manufacturing and service environment.

Recruitment Advisor

• 2001 - 2002

Worked within a team responsible for the design, delivery and evaluation of recruitment and selection processes in a contact centre environment. Worked within a team responsible for the design, delivery and evaluation of recruitment and selection processes in a contact centre environment.

Customer Service Manager

• 1998 - 2000

On completion of the company's graduate management scheme I became Customer Service Manager with responsibility for ensuring excellent customer service managing a large department of customer facing employees. This involved manpower planning, handling customer complaints and stock control. On completion of the company's graduate management scheme I became Customer Service Manager with responsibility for ensuring excellent customer service managing a large department of customer facing employees. This involved manpower planning, handling customer complaints and stock control.