Retail Services & Purchasing Supervisor at South Central College

• Nov 2020 - Present

Retail Services Manager

• Mar 2014 - Present

Oversee the daily operations of two college campus bookstores, the college cafe, and food service areas. Direct supervisor to college bookstore and kitchen staff, and student employees.

Supervisor

• Jun 2010 - Mar 2014

Supervised up to 25 people from various programs daily. Responsible for scheduling duties for staff based on ability. Oversaw all areas to ensure efficiency and effectiveness of staff and made necessary adjustments if needed. With little to no supervision, I oversaw store operations during weekend and evening hours. In charge of opening and closing store, did daily deposits, end of day reporting, and end of month reporting.

Assistant Supervisor

• Feb 2007 - Jun 2010

Under limited supervision, I delegated various jobs to volunteers, cashiered, opened and closed the store, accepted and processed donations, and made decisions as to what was salable. Worked directly with the public and volunteers to keep store running smoothly.

Customer Service Representative

• Jul 2006 - Apr 2007

Answered incoming called from dealers regarding order status. Had the ability to rush orders if needed, give refunds where acceptable, and work with the customer to ensure they were satisfied. Answered incoming called from dealers regarding order status. Had the ability to rush orders if needed, give refunds where acceptable, and work with the customer to ensure they were satisfied.