Katie Helka
Undergraduate Student Researcher at Western University- Claim this Profile
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Bio
Credentials
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Customer Service: Serving Customers Through Chat and Text
LinkedInMay, 2021- Oct, 2024
Experience
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Western University
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Canada
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Higher Education
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700 & Above Employee
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Undergraduate Student Researcher
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May 2022 - Present
Researched active learning approaches to create a welcoming environment fostering a sense of belonging and community in a 2500 student, first year undergraduate, chemistry class. Collaborated with faculty to develop a study surrounding team-problem activities to elevate first year students learning and connect general chemistry to real world situations. Researched active learning approaches to create a welcoming environment fostering a sense of belonging and community in a 2500 student, first year undergraduate, chemistry class. Collaborated with faculty to develop a study surrounding team-problem activities to elevate first year students learning and connect general chemistry to real world situations.
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President
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Apr 2022 - Present
Managed the Executive team, planned themed events to bring club members together, and oversaw that the club would continue to be successful when I left.
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Vice President Finance
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Apr 2020 - Apr 2022
Manage the clubs finances while helping plan and run events with Harry Potter themes to foster relationships between club members. Also help communicate all events through social media platforms (Facebook Messenger, Instagram, and Snapchat) directly to club members.
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Ivey Book Club
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Canada
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Education Administration Programs
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VP Events
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Aug 2021 - Apr 2022
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Western University
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Canada
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Higher Education
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700 & Above Employee
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Student Central Helpline Assistant
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May 2019 - Sep 2021
Counselled students and alumni through questions related to services offered by the Office of the Registrar, including transcripts, financial aid and tuition. Provided customer service over the phone, email and a virtual chat. (Summer Contract) Counselled students and alumni through questions related to services offered by the Office of the Registrar, including transcripts, financial aid and tuition. Provided customer service over the phone, email and a virtual chat. (Summer Contract)
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Western University Housing
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Facilities Services
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1 - 100 Employee
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Residence Advisor
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Jan 2020 - Apr 2020
Transitioned into the role half-way through the year to help mentor students living in residence while aiding with issues they face throughout the academic year and ensuring a safe living environment. Transitioned into the role half-way through the year to help mentor students living in residence while aiding with issues they face throughout the academic year and ensuring a safe living environment.
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Triwizard Tournament Coordinator
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Oct 2019 - Apr 2020
Planned the largest club event, creating activities that would bring the club together before the end of the year. Planned the largest club event, creating activities that would bring the club together before the end of the year.
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No Frills
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Canada
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700 & Above Employee
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Front End Employee/Supervisor
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Jul 2016 - Aug 2018
Managed multiple responsibilities while working with various departments to ensure customer satisfaction throughout their shopping experience. Responsibilities included helping the Front-End when busy, answering cashiers questions and solving front-end issues, and aiding the Grocery department with ensuring products were easily accessible to customers. Became a Supervisor in May of 2017. Managed multiple responsibilities while working with various departments to ensure customer satisfaction throughout their shopping experience. Responsibilities included helping the Front-End when busy, answering cashiers questions and solving front-end issues, and aiding the Grocery department with ensuring products were easily accessible to customers. Became a Supervisor in May of 2017.
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Education
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Ivey Business School at Western University
Bachelor of Arts - BA, Honours Business Administration -
Western University
Bachelor of Science - BS, Chemistry