Member

• Feb 2023 - Present

Excellent membership is a network of people building a new world of work that is human centered and employee first, by design. This is the EX revolution, join us! Excellent membership is a network of people building a new world of work that is human centered and employee first, by design. This is the EX revolution, join us!

• Dec 2021 - Present

As a member of the Assurity leadership team, the Branch General Manager is accountable for the profitability of the branch and delivering sustainable growth by selling and delivering the products, services and solutions developed by the Go To Market function. The Branch General Manager provides effective leadership of their Branch to nurture our culture and bring the best out in our people, enabling Assurity to meet its strategic objectives

• Jan 2018 - Nov 2021

The People Experience Manager is a key part of the Branch Leadership Team, bringing the people lens across the strategy and operations. This role functions as the senior coach and primary point of contact between the branch and our people. The PXM functions as the career coach for key talent within the Branch and leads the team of People Leads to ensure every staff member is receiving regular coaching and support to build their technical, professional and leadership capability.This role forms part of the national People & Capability function and owns a portfolio of responsibility in the people frameworks. The PXM leads the implementation of national initiatives in the branch as well as providing support and input to support the development of national frameworks outside their portfolio. Show less

Customer Service Centres Manager

• May 2015 - Jan 2018

This role was responsible for leading and managing Auckland Transport's Face-to-Face customer operation across the greater Auckland region. The twelve Customer Service Centres served over 150,000 customers a month across 7 days a week. In this role I lead eight Team Leaders each with a team of Service Centre Representatives to consistently achieve excellence in frontline customer service delivery. Change management, quality control, staff engagement and performance management were the key day to day responsibilities. There was also a strong strategic remit, developing strategies to adapt to the changing transport network, changing customer needs, consultations, disruptions, staff retention and development and recruitment, as well as supporting projects and initiatives from wider AT. Show less

• May 2013 - Oct 2014

This role is responsible for the internal operations of the Insurance and Investment Management (I&IM) business unit (over 650 partners and staff). I oversaw the HR, Resourcing, Finance and Global Mobility teams supporting I&IM, ensuring they delivered for the business unit. I was also responsible for managing headcount (including the headcount budget, approving any recruitment and global or national secondments), managing work experience intakes and providing project and administrative support to the Business Unit Leader and Operations Director. This varied role required exceptional stakeholder management and negotiation skills; balancing and prioritising competing demands from the business unit and directives from the central Assurance leadership team.Key Achievements• Successfully completed the second ELP project for the Princes Initiative for Mature Enterprise (PRIME) charity. I was a joint leader on this project with one other colleague and we were both nominated by PRIME for an award for voluntary work and invited to their annual awards evening which was attended by HRH Prince Charles. Our final report was praised by the Chairman Ian Powell and was published under the PwC brand for use by the charity.• Conducted a review of under-performing staff with the Performance Partner and HR Advisor. Identified significant gaps in evidence of poor performance, coaching and well-managed performance improvement programmes. Monitored all performance improvement programmes for two months to ensure we had fair and comprehensive process which resulted in better outcomes and enabled disciplinary action when required.• After 3 months in role I received a recognition award from the Sub-Group Directors for demonstrating the Firm’s value of ‘doing the right thing for our people’• Although in role for only a short time before my first performance review, I was given a 2 rating, defined as ‘consistently exceeds expectations’. Show less

• Sep 2008 - Apr 2013

This role combines leadership, operations, people management and HR responsibilities. I am the Line Manager of over 40 Secretaries and am responsible for ensuring my team provides high quality secretarial support to three business units in different lines of service. I interact regularly with all Partners in these Business Units to ensure they are happy with their secretarial support and to look for opportunities to make improvements.I manage the budget and headcount for my cost centre, presenting business cases to Central Management when additional headcount or expenditure is required.Operational HR responsibilities include recruitment, induction, performance management and discipline, absence management, learning and development, talent management, salary review, coaching and analysis and review of job design/content,At a strategic level I work with the Secretarial Services Leadership Team to review policies and procedures, learning and development practices, budgets, ways of working, actions in response to staff survey results and protecting and improving PwC’s reputation as a desirable employer.In my time in this role I have managed up to 68 people at a time in Assurance, Deals and Tax and have implemented two large-scale restructures. Show less

HR Officer

• Aug 2006 - Aug 2008

This was a varied and busy role which covered the full HR remit, focusing primarily on Secretarial and Paralegal Staff. I managed the team of Float Secretaries and the Document Production team. This involved having regular one to one meetings with each team member to give feedback and aid their development, managing any performance concerns, conducting their probation reviews and annual appraisals and modifying their working practices to fulfill business needs. My generalist responsibilities included recruitment, induction, performance management, disciplinary and grievance proceedings, remuneration and benefits, policy review and development and project work. Within this role I worked closely with Partners and Senior Management on a daily basis providing advice and support on both a strategic and operational level. Show less

Human Resources Advisor

• Sep 2003 - Mar 2006

The main focus of this role was the operational management of HR for the Head Office in Christchurch and the lower North Island region. I worked in close partnership with managers and team leaders across stores, sales teams, manufacturing plants and an analytical laboratory, providing advice and support to all areas of the business, including: · Recruitment · Health and safety · Performance management · Employment relations · Industrial relations · Climate survey and feedback · Learning and development · Psychometric testing administration and interpretation · Reward and remuneration systems Show less