Experience

Ziegler UK Limited
• 1 - 100 Employee
• Customs Operator

  • Apr 2021 - Present

UK Civil Service
• United Kingdom
• Government Administration
• 700 & Above Employee
• Administrative Assistant

  • Jan 2021 - Mar 2021


Carlisle Brake & Friction

• United States
• Manufacturing
• 200 - 300 Employee

• Senior Customer service and Logistics administrator

  • Mar 2019 - Mar 2020

  • Informed customers of product, price and policy changes to educate on issues and resolve concerns• Evaluated customer information to explore issues, develop potential solutions and maintain high- quality service• Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns• Processed, scheduled and executed customer orders for new and established customers• Maintained accurate and current customer account data with manual forms processing and digital information updates for 130 International accounts• Collaborated with production to determine likely timetables and organise efficient deliveries• Conferred with customers about concerns with products or services to resolve problems and drive sales• Boosted team spirit and performance by communicating clear service expectations to each team member• Strategically scheduled team members to maintain optimal staffing levels for expected customer loads• Engaged clients in person, by email and over the phone to answer questions and address concerns• Brexit correspondent, communicating changes in processes in relation to exporting goods and any impact Brexit may have on the business• Lead projects to streamline department activities by reducing manual computer input and documentation• Manage and evaluate transport companies’ performance Show less

• Customer Service Representative

  • Apr 2017 - Mar 2019

  • End of temporary employment through Petrie Recruitment. Employed directly by Carlisle Brake & Friction for the position of Customer Service Representative, duties outlined below.

• Customer Service Representative

  • Aug 2015 - Apr 2017

  Job taken on through Petrie Recruitment, Cardiff.• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions• Assisted customers with shipping and special-order requests, and arranging merchandise pick-up at other locations• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns• Consulted with outside parties to resolve discrepancies and create effective solutions• Front line support to internal and external customers by email, telephone and face to face in a fast- paced environment• Communicated with vendors regarding back order availability, future inventory and special orders• Cultivated customer loyalty, promoted repeat customers and improved sales• Responded to customer requests for products, services and company information• Track deliveries of customer orders using online transport portals• Understand and process shipping documentation for exporting goods Show less



Britpart

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Export Sales Administrator

  • Sep 2012 - Aug 2015

  • Provided primary customer support to internal and external customers in fast-paced environment • Engage with customers, management and sales team to better understand customer requirements • Boosted sales revenue by skilfully promoting products to specific markets • Answered constant flow of customer calls/emails • Processed orders and assisted with shipping arrangements • Helped to open and activate new accounts • Offered advice and assistance to customers, paying attention to special needs or wants • Communicated with vendors regarding back order availability, future inventory and special orders • Regularly exceeded monthly sales targets • Obtained customer loyalty through excellent working relationships gaining repeat customers and improved sales Show less