Experience

Titan Risk Management Ltd

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Logistics Manager & Office Manager

  • May 2023 - Present

  Manchester, England, United Kingdom



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Background Screening Coordinator

  • Jun 2021 - May 2023

• Pre Employment & Compliance Coordinator For The Office Of National Statistics Census 2021

  • Jan 2021 - Jun 2021



Outgoing Ltd

• United Kingdom
• Events Services
• 1 - 100 Employee

• Customer Service & Accomodation Manager ( Outgoing Presents Tour )

  • Apr 2023 - Apr 2023

  Spain



Kaboodle

• United States
• Online Audio and Video Media

• Box Office Assistant ( Victorious Festival )

  • Aug 2022 - Aug 2022

  Portsmouth, England, United Kingdom



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Associate Recruiter

  • Oct 2020 - Dec 2020

  Manchester, England, United Kingdom • Advertising external job vacancies • Interviewing candidates • Managing offers and contracts and ensuring contractual information is up to date. • Screening of CV’s and job applications • Shortlisting candidates • Ensuring onboarding is completed for new starters • Providing interview feedback to candidates • Providing a high standard of service to both internal and external customers in accordance with the company’s processes and procedures by offering a Human Resource… Show more • Advertising external job vacancies • Interviewing candidates • Managing offers and contracts and ensuring contractual information is up to date. • Screening of CV’s and job applications • Shortlisting candidates • Ensuring onboarding is completed for new starters • Providing interview feedback to candidates • Providing a high standard of service to both internal and external customers in accordance with the company’s processes and procedures by offering a Human Resource service Show less

• Fulfillment Coordinator

  • May 2018 - Jul 2020

  Manchester, England, United Kingdom • Managing the ticket fulfilment process for Kaboodle customers in a timely and accurate manner in order to maintain and grow the company’s market leadership aspiration. Control the fulfilment budget generated from the income received on customers’ orders. • Owning the relationships with suppliers. • Stock management of all materials needed to complete the fulfilment of tickets including stationary and ticket stock. • Communicate with the customer services team on queries… Show more • Managing the ticket fulfilment process for Kaboodle customers in a timely and accurate manner in order to maintain and grow the company’s market leadership aspiration. Control the fulfilment budget generated from the income received on customers’ orders. • Owning the relationships with suppliers. • Stock management of all materials needed to complete the fulfilment of tickets including stationary and ticket stock. • Communicate with the customer services team on queries relating to ticket fulfilment. • Working with the HR Manager to hire casual envelope packers and set a working rota that maximises their productivity. • Delivering post event analysis feeding into client debriefs and feeding back internally to the business. • Supporting the technology team with ticket platform development.

• Guest List & Box Office Assistant ( Lost Village )

  • Aug 2019 - Aug 2019

• Box Office Assistant ( Rewind Scotland )

  • Jul 2019 - Jul 2019

  Perth, Scotland, United Kingdom

• Customer Service Manager ( SportsVest / Outgoing )

  • Apr 2019 - Apr 2019

  Croatia Event - SportsVest Co-ordinating the setup of the info point pre event, ensuring appropriate resources available to ensure smooth running & management of info point daily, handling in resort complaints and recording all CS issues (complaints, incidents, damages) and resolving any issues, escalate any serious issues to senior management, cashing up each day and balancing cash against excursions sold, liaising with Event Manager every morning regarding any issues that may have occurred… Show more Event - SportsVest Co-ordinating the setup of the info point pre event, ensuring appropriate resources available to ensure smooth running & management of info point daily, handling in resort complaints and recording all CS issues (complaints, incidents, damages) and resolving any issues, escalate any serious issues to senior management, cashing up each day and balancing cash against excursions sold, liaising with Event Manager every morning regarding any issues that may have occurred over night. Collate and record all in resort excursion sales and report sales figures to Event Manager, providing help or support to every student on a case by case basis being confident and assertive and adapting to their needs when applicable, On-call point of contact of out of hours UK phone line. Upon returning to the UK I have worked very closely with the Service Improvement Manager (SIM) coordinating the SV UK complaints that have been received and liaising with the Managing Director and Event Manager for SV to provide a response within the service level agreement. Show less

• Box Office Assistant ( Y NOT Festival )

  • Jul 2018 - Jul 2018

  Pikehall, England, United Kingdom

• Event Operations & Customer Service

  • Jan 2017 - May 2018

  Manchester, Greater Manchester, United Kingdom Working with tour operators, event promoters and festival organisers including :- - Snowbombing - Lost Village - Outgoing - SportsVest - DanceFest - Hideout - Festival Number 6 - Truck Festival - Ynot Festival - Rewind Festival ( North,South & Scotland) - Printworks London - Electric Elephant - Big Green Coach

• Customer Service Manager ( SportsVest )

  • Mar 2018 - Mar 2018

  Croatia On-site event work with Kaboodle Event - SportsVest / Outgoing Co-ordinating the setup of the info point pre event, ensuring appropriate resources available to ensure smooth running & management of info point daily, handling in resort complaints and recording all CS issues (complaints, incidents, damages) and resolving any issues, escalate any serious issues to senior management, cashing up each day and balancing cash against excursions sold, liaising with Event Manager every… Show more On-site event work with Kaboodle Event - SportsVest / Outgoing Co-ordinating the setup of the info point pre event, ensuring appropriate resources available to ensure smooth running & management of info point daily, handling in resort complaints and recording all CS issues (complaints, incidents, damages) and resolving any issues, escalate any serious issues to senior management, cashing up each day and balancing cash against excursions sold, liaising with Event Manager every morning regarding any issues that may have occurred over night. Collate and record all in resort excursion sales and report sales figures to Event Manager, providing help or support to every student on a case by case basis being confident and assertive and adapting to their needs when applicable, On-call point of contact of out of hours UK phone line. Upon returning to the UK I have worked very closely with the Service Improvement Manager (SIM) coordinating the SV UK complaints that have been received and liaising with the Managing Director and Event Manager for SV to provide a response within the service level agreement.

• Info Point Advisor ( Festival No 6 )

  • Sep 2017 - Sep 2017

  United Kingdom On-site event with Kaboodle Event - Festival No 6 Managing the info point and a team of 3 info point members of staff. Providing information and assistance to customer's queries in person regarding the event, handling in resort complaints and recording all CS issues, keeping up to date with communication around the event from the event organisers that may need relaying to customers & the info point staff and upselling in resort extras and recording the sale.



Springbok Properties

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Senior Sales Administrator

  • Jan 2013 - Nov 2016

  Manchester - Responsible for a portfolio of 60+ properties - To ensure that new clients receive a telephone call from an Administrator explaining our marketing requirements - Maintaining good customer relations with sellers - Maintaining property files & Preparing property details - Editing photographs of properties - Updating the website and checking other portals - Dealing with email correspondence on a daily basis - Drafting and sending standard letters - Answering of the… Show more - Responsible for a portfolio of 60+ properties - To ensure that new clients receive a telephone call from an Administrator explaining our marketing requirements - Maintaining good customer relations with sellers - Maintaining property files & Preparing property details - Editing photographs of properties - Updating the website and checking other portals - Dealing with email correspondence on a daily basis - Drafting and sending standard letters - Answering of the telephone in a polite and professional manner - Liaising with other department with property information and updates - Taking card payments from clients for Energy Performance Certificates - Instructing Home Reports and Energy Performance Certificates to external companies on behalf of clients - Working within a team to meet personal and team targets - Maintain and update in-house computer systems - Providing daily, weekly & month end sales figures and other reports to management - Arranging property viewings from the office and capturing feedbacks - Presenting and accepting property - Up selling products & services Show less



Thomas Cook

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Overseas Operations Executive

  • May 2011 - Sep 2012

  Corfu & Bulgaria Club 18-30 Youth Holidays Part Of Thomas Cook Group Operations Executive Corfu 2011 Sunny Beach, Bulgaria 2012 - Running a busy Overseas resort office independently ensuring that targets are met & adhered to within time limit & to company policies. - Provide support to the Resort Manager - Provide administration support to reps as required. - Co-ordinate overseas operational tasks - Resort operations & support - Record and update the weekly financial paperwork… Show more Club 18-30 Youth Holidays Part Of Thomas Cook Group Operations Executive Corfu 2011 Sunny Beach, Bulgaria 2012 - Running a busy Overseas resort office independently ensuring that targets are met & adhered to within time limit & to company policies. - Provide support to the Resort Manager - Provide administration support to reps as required. - Co-ordinate overseas operational tasks - Resort operations & support - Record and update the weekly financial paperwork for the resort office - Liquidate the weekly banking - Completion of weekly financial paperwork for the resort office - Paying reps commission. - Record all liquidation that comes in & out of the Resort Office - Check and distribute reservations/transfer sheets to hoteliers and Reps - Co-ordinate Airport Transfers - Maintain and update resort computer systems. - Collate and record all in resort statistics. - Professionally address all telephone queries from both internal and external customers. - Update and communicate effectively with all UK departments. - Continually liaise between local agents and resort staff regarding excursion reservations and information. - Guide events when required. - Providing reports in response to customer feedback as and when required. - Customer Services Issues - Health & Safety Issues - Process Event ticket sales & liquidation - Keep HR & Personnel files up to date Show less



Express Estate Agency

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Sales Administrator

  • Jan 2012 - Apr 2012

  Manchester - To ensure that new clients receive a telephone call from an Administrator explaining our marketing requirements - Dealing with post, faxes and e-mail - Drafting and sending standard letters - Answering of the telephone in a polite and professional manner - Liaising with other departments - Taking card payments from clients - Instructing Home Reports and Energy Performance Certificates to external companies on behalf of clients - Working within a team to meet personal… Show more - To ensure that new clients receive a telephone call from an Administrator explaining our marketing requirements - Dealing with post, faxes and e-mail - Drafting and sending standard letters - Answering of the telephone in a polite and professional manner - Liaising with other departments - Taking card payments from clients - Instructing Home Reports and Energy Performance Certificates to external companies on behalf of clients - Working within a team to meet personal and team targets - Maintain and update in-house computer systems Show less



Office for National Statistics

• United Kingdom
• Government Administration
• 700 & Above Employee

• Census Helpline Advisor

  • Mar 2011 - Apr 2011

  Manchester ONS - Office Of National Statistics Census Helpline Advisor 15th March 2011 – 21st April 2011 – Temporary through Ruillion Personnel Agency - Answering/completing queries member of the public had with any questions/queries regarding the Census questionnaire in a polite and professional manner.



The Co-operative Bank plc

• United Kingdom
• Financial Services
• 700 & Above Employee

• Resource Adminstrator

  • Nov 2010 - Feb 2011

  CFS – Cooperative Financial Services Resource Administrator 30th November 2010 – 25th February 2011 - Temporary through Connections Employment Agency - Processing resource requests to ensure authorised vacancies are filled in a timely manner. - Liaising with agency suppliers of contractors to secure contractors services to meet resource demand and supporting contractor rate negotiations in line with agreed practices. - Liaising with suppliers to arrange contractor… Show more CFS – Cooperative Financial Services Resource Administrator 30th November 2010 – 25th February 2011 - Temporary through Connections Employment Agency - Processing resource requests to ensure authorised vacancies are filled in a timely manner. - Liaising with agency suppliers of contractors to secure contractors services to meet resource demand and supporting contractor rate negotiations in line with agreed practices. - Liaising with suppliers to arrange contractor interviews, recruitment tracking, sense-checking and providing feedback to agencies and managers. - General Office duties - File maintenance, Photocopying, Answering phone calls - Respond to queries from within and outside CFS, providing information and guidance, ensuring queries are dealt with efficiently and courteously. Show less



Manchester University NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Receptionist & Outpatients Clerk

  • Sep 2009 - Dec 2010

  Manchester NHS - The Winnicott Centre, Child & Adolescent Psychology & Psychiatry Department Receptionist / Outpatients Clerk September 2009 – 10th December 2010 - Greeting patients attending the reception area, ascertaining their requirements and responding to those requirements accordingly. - Providing a telephone service answering calls for the departments, helping with queries and taking messages. - Open, date stamp and distribute post to appropriate members of the team. -… Show more NHS - The Winnicott Centre, Child & Adolescent Psychology & Psychiatry Department Receptionist / Outpatients Clerk September 2009 – 10th December 2010 - Greeting patients attending the reception area, ascertaining their requirements and responding to those requirements accordingly. - Providing a telephone service answering calls for the departments, helping with queries and taking messages. - Open, date stamp and distribute post to appropriate members of the team. - Entering clinic attendances onto PAS database (In house Database ) - Filing and retrieval of case notes current/closed - General Office duties - General admin support to all members of staff - Managing my own diary & Clinicians’ diaries with appointments - Sending out appointment letter to patients - Dealing with stock & stationary ordering - Arranging & booking meeting room requests Show less

• Medical Secretary / Administrator

  • Mar 2009 - Jul 2009

  Manchester NHS - Carol Kendrick Centre, Child & Adolescent Psychology Department 6th April 2009 to - July 2009 Medical Secretary / Administrator (Temporary through Connections Employment Agency) - Check & process all psychology new referrals & prepare them for allocations meeting - Prepare & send out appointment letters - Entering data on to Database from weekly diary sheets - Prepare meeting handouts - Answering telephone enquiries & taking messages - Attend weekly CAPS… Show more NHS - Carol Kendrick Centre, Child & Adolescent Psychology Department 6th April 2009 to - July 2009 Medical Secretary / Administrator (Temporary through Connections Employment Agency) - Check & process all psychology new referrals & prepare them for allocations meeting - Prepare & send out appointment letters - Entering data on to Database from weekly diary sheets - Prepare meeting handouts - Answering telephone enquiries & taking messages - Attend weekly CAPS (Children & Parents Services) meeting - Prepare handouts for the weekly courses that the psychologists run and provide a general secretarial administrative service to the CAPS team Show less



Bupa

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• HR Direct Advisor

  • Sep 2008 - Feb 2009

  Salford BUPA 17th September 2008 – 27th February 2009 ] HR Direct Advisor - Generation of contracts of employment for new employees and existing staff transferring to different business areas or following promotions,. - To act as the first point of contact for HR policy and procedure enquiries that are generated from a broad range of customers from across the BUPA Group, answering/completing various queries in a polite and professional manner. Using general HR knowledge. - Opening… Show more BUPA 17th September 2008 – 27th February 2009 ] HR Direct Advisor - Generation of contracts of employment for new employees and existing staff transferring to different business areas or following promotions,. - To act as the first point of contact for HR policy and procedure enquiries that are generated from a broad range of customers from across the BUPA Group, answering/completing various queries in a polite and professional manner. Using general HR knowledge. - Opening & scanning post. Post consists of documents that new employees have returned on to people link system that stores member of staffs documents - Develop and maintain effective relationships with key customer groups, taking ownership and accountability for allocated business areas. - Processing job adverts applications to be advertised on the internet - General clerical jobs including photocopying, archiving staff files to be sent to iron mountain for storage. Show less



RBS

• Russian Federation
• Business Consulting and Services
• 1 - 100 Employee

• Recruitment Casehandler

  • May 2004 - Aug 2008

  Manchester - Responsible for a portfolio of candidates, undergoing Pre-Employment Screening. Following Group Risk matrix programme to assess and finalise candidate suitability of employment into the Bank. - Manage a portfolio of 80+ future employees at anyone time, keeping an open communication link with candidates, business departments and Recruitment Managers. - Completing credit, fraud & reference checks. Dealing with 3rd party referencing agency (Kroll) . - Auditing documentation… Show more - Responsible for a portfolio of candidates, undergoing Pre-Employment Screening. Following Group Risk matrix programme to assess and finalise candidate suitability of employment into the Bank. - Manage a portfolio of 80+ future employees at anyone time, keeping an open communication link with candidates, business departments and Recruitment Managers. - Completing credit, fraud & reference checks. Dealing with 3rd party referencing agency (Kroll) . - Auditing documentation supplied by Recruitment Managers to ensure correct specific legal elements are covered. (Application Forms,Proof of Right to work, Address verification). - Contract Production and Staff ID generation using created templates and Data input on the Peoplesoft system. Inputting of reference data onto a central system, with accurate manner and keeping staff records up to date. - Calculate pension allowance, salaries and holidays were applicable. - Manage Data Protection queries and general administration queries for the team and portfolio of candidates. Using generalist HR Knowledge. - Prioritizing work loads for candidate start dates. Adhering to business Service level agreements - Direct communication with candidates when chasing outstanding documentation required to complete the recruitment process. Maintaining a high level Customer Service and telephony skills. Dealing with staff at all job levels and adapting to individual needs. - Adhering to high Customer Service standards with external recruitment Agencies (Adecco & Hays) when chasing Certificates of Completion, and other Agency relating recruitment. - Assisting the HR Telephony Team, when call volumes are high and answering/completing various employee queries in a polite and professional manner. Using general HR knowledge. Show less