Experience

Vermont Agency of Education
• United States
• Education Administration Programs
• 1 - 100 Employee
• Education Programs Coordinator

  • Sep 2023 - Present


Supportive Services for Veteran Families at UVM

• Outreach & Enrollment Service Coordinator

  • Jan 2022 - Jul 2023

  - Meet with Veterans in-person to verify eligibility for the SSVF program; gathered necessary documentation during these meetings (military separation paperwork, disability/income verification) - Connected Veterans with local, state, and federal resources to address any immediate needs (3Squares, Medicaid, legal services) - Responsible for consistent outreach efforts in Northern Vermont (10 counties) and Clinton County, New York, primarily via program posters, emails, phone calls, presentations, etc - Collaborated with local communities to identify potential Veteran referrals that meet the requirements of the SSVF program (low-income Veterans experiencing homelessness or who are at-risk) - Provided ongoing support with SSI/SSDI Outreach, Access, and Recovery (SOAR) services and SSDI benefit applications - Followed-up directly with the Veteran to ensure they are rapidly enrolled in program services to receive case management and support in finding permanent, stable housing Show less



Norwich University

• Higher Education
• 700 & Above Employee

• Student Support Advisor

  • Jun 2019 - Jan 2022

  - Advised subset students in the online Strategic Studies and Defense Analysis (SSDA) program, which comprises of the largest cohort of students at Norwich University’s College of Graduate and Continuing Studies, as well as all students enrolled in the online undergraduate and graduate Criminal Justice program- Served as primary liaison for all student needs across registrations, classroom participation, degree planning, and general information, providing steady support throughout the student tenure- Collected and analyzed student attendance and performance data to identify issues at the individual and classroom levels that impacted retention and student success; generated daily reports that drove outreach efforts- Collaborated closely with colleagues across the Financial Aid and Bursar’s Office to help students navigate financial aid, tuition, and VA Benefits, which were often complicated- Maintained accurate knowledge of transfer credit rules and their application to the student's degree path, working closely with Registrar’s Office and Transfer Credit Specialist- Counseled students with poor performance and or/low performance metrics to transition them back into the course Show less

• Admissions Counselor

  • Aug 2018 - Jun 2019

  - Promoted to Student Support Advisor position (above) for the highest outreach and engagement on the Admissions team- Contacted and cultivated prospective students for the Undergraduate and Graduate Programs for Norwich University’s College of Graduate and Continuing Studies - Managed a daily call volume and fast-paced workflow for outreach and admissions deadlines, while still delivering best in class customer service- Traveled to military bases and education fairs across the country to give presentations and recruit potential students; built up database of student leads- Explained institution’s fee structure, amenities, courses offered, and program benefits to prospective students- Followed-up with prospective students and resolved any issues with the application process Show less



The Sheridan Group

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Production Editor

  • Feb 2016 - Aug 2018

  - Team member on Sheridan’s largest client, PNAS (Proceedings of the National Academy of Sciences) - Edited/proofread up to 10 manuscripts per day in the specific PNAS journal style; resolved editing and art inquiries with both the authors and PNAS editors - Maintained timely written and verbal correspondence with authors, customers, offshore partners, manufacturers, and online providers regarding deadlines, special instructions, and job status - Monitored, tracked, trafficked, and problem solved manuscripts; coordinated with editors, peer reviewers, and clients to ensure a smooth flow through article processing - Worked independently on articles, or collaborated with teammates to meet specific deadlines Show less



Lake Champlain Chocolates

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Assistant Supervisor/Administrative Assistant

  • Aug 2013 - Feb 2016

  - Entered retail sales orders, product transfers, and inventory write-offs by required deadlines; reconciled registers at the close of day and deposited funds received during business hours - Coordinated sales promotions and marketing activities, as well as maintained and updated the retail budgets and forecasts for each fiscal year - Supervised five employees and managed store functions when the Manager or Assistant Manager were absent - Communicated with and educated a culturally diverse customer base daily through factory tours; maintained extensive product knowledge - Trained new retail employees in our products and procedures, fostered an inclusive environment for both customers and employees - Facilitated and led tastings during special events Show less



The Current (Formally Helen Day Art Center)

• Special Events & Arts Administration Intern

  • Jun 2013 - Aug 2013

  - Assisted in development activities including research, grant-writing, outreach, and stewardship - Participated in meetings and brainstormed to develop programming, organizational structures, and fundraising initiatives - Facilitated successful setup and breakdown of various performance pieces - Assisted the Exhibit Director in both internal and external communication with donors and volunteers - Assisted in development activities including research, grant-writing, outreach, and stewardship - Participated in meetings and brainstormed to develop programming, organizational structures, and fundraising initiatives - Facilitated successful setup and breakdown of various performance pieces - Assisted the Exhibit Director in both internal and external communication with donors and volunteers



Nectar's Restaurant

• Social Media Intern

  • May 2012 - Sep 2012

  - Researched potential entertainment for the venue - Created and distributed press releases to newspapers and media outlets - Marketed upcoming shows via social media platforms - Assisted promotions department as a liaison to various radio stations and print media in surrounding counties - Researched potential entertainment for the venue - Created and distributed press releases to newspapers and media outlets - Marketed upcoming shows via social media platforms - Assisted promotions department as a liaison to various radio stations and print media in surrounding counties



Cumbancha Records

• Promotions Intern

  • May 2012 - Sep 2012

  • Organized consumer data subscriptions • Marketed upcoming shows via social media platforms • Acted as promotional assistant contacting on-air radio personalities to promote new artists, tour dates, and contests • Organized consumer data subscriptions • Marketed upcoming shows via social media platforms • Acted as promotional assistant contacting on-air radio personalities to promote new artists, tour dates, and contests