Multi Facility General Manger

• Oct 2020 - Present

General Manager

• Nov 2018 - Sep 2020

Led my team in responsibility and accountability, while keeping staff engaged and creating a welcoming, inclusive community for all climbers. Utilized management experience to streamline business practices and motivate line level staff and managers while strategizing ways to grow the business.Worked with Corporate Management to review and analyze all pricing for a 2019 price increase. Oversaw a seamless transition to increased prices, by helping create training materials, marketing materials, and framework for gym managers to follow.Analyzed and decreased payroll expenditures at the line level, and created a payroll budget for managers to adhere to.Created and implemented specialized staffing roles with increased pay rates to boost staff motivation, productivity, and morale. This change correlated directly with New Jersey’s minimum wage increase, and stayed within the designated payroll budget. Created improved and more efficient work methods, specifically focused on employee scheduling and training.Coordinated and conducted reviews, where each manager was tasked with tangible goals and timelines to motivate and hold them accountable for new initiatives and revenue sources.

Facility Manager

• Oct 2017 - Nov 2018

Hired as part of the Grand Opening management team for the Flagship corporate location. Assisted in the gym preparation, social media updates, website updates, and the hiring and training of a new team.Advised the Corporate Management team on pricing, and promotions for the Flagship facility. Investigated clientele demographics, resulting in the creation of new programs to increase revenue and create stronger member loyalty. Continued to work directly with Head Gravity Vault Coach to keep youth and adult programming current and exciting.Analyzed and decreased payroll expenditures at the management level by cutting the gym’s salary cost by 25% and created a more cohesive managerial team.Planned, executed, and ran three USA Climbing Youth Competitions for bouldering and sport climbing in addition to a USA Climbing Collegiate Bouldering Sport and Speed competition that was the highest attended in The Gravity Vault’s history.

Multi Location Manager

• Apr 2016 - Oct 2017

Worked directly with business owner / designer to develop a structured and enjoyable work environment for a young company with a NYC Flagship store, pop-up locations, and Studio/Retail storefront. Created and implemented employee handbooks and training materials, and organized scheduling, conducted interviews, hiring, and firing for NYC Flagship store, pop-up locations, and Studio/Retail storefront. Helped research and implement a new POS and Inventory Management system to work between permanent and pop-up locations, along with managing inventory & reporting for NFP product and all outside vendors. Managed all customer service inquiries, and led the sales team on the floor to help solidify brand loyalty and build customer relationships.

Assistant Manager

• Jun 2014 - Apr 2016

Worked in second highest volume New York City location assisting in maximizing store goals by motivating and coaching staff to provide an exceptional shopping experience for customers.Managed store in accordance with visual & operational standards and trained new team members, and coached employees on POS system, sales standards, product knowledge, customer service, client development, and visual standards. Organized and partnered with local businesses to host shopping events to reward client loyalty, drive store traffic, and acquire new business.

Keyholder / Sales Lead

• 2012 - 2014

Led the Lifestyle department in visual merchandising, inventory management & product knowledge, and managed all Lifestyle operations including sending & receiving inventory & goal setting in the highest volume Hamptons location. Traveled to new store openings to help train managers & sales associates on daily operations, POS system, product knowledge, standards, & brand. Lead clientele development, training all staff on how to create and maintain their individual books and created successful email and phone campaigns to reconnect with old clients and help drive business to our door.

Manager

• Aug 2010 - Jul 2012

Worked directly with owners of Platform Boutique and Air Studios, coming on board as a lead stylist before being promoted to Store Manager. Worked directly with store owners to implement initiatives to drive staff to attain and exceed all sales goals. Designed and executed window displays for various holidays and events. Worked directly with owners of Platform Boutique and Air Studios, coming on board as a lead stylist before being promoted to Store Manager. Worked directly with store owners to implement initiatives to drive staff to attain and exceed all sales goals. Designed and executed window displays for various holidays and events.

Sales Associate & Graphic Designer

• Oct 2009 - Mar 2010