Experience

Dignity Health Management Services Organization

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Quality Managament LVN

  • Nov 2022 - Present

  Merced, California, United States



Dignity Health Medical Foundation

• United States
• Hospitals and Health Care
• 700 & Above Employee

• LVN at ENT office

  • Nov 2017 - Nov 2022

  Merced, California Area



Dignity Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Licensed Vocational Nurse

  • Jun 2016 - Nov 2022

• LVN

  • Jun 2016 - Nov 2022

  Merced, California



Best Buy

• Retail
• 700 & Above Employee

• Connectivity Leader

  • May 2014 - Oct 2015

  merced, california Best Buy Connectivity Leader (April-present): •Leading departments such as Best Buy Mobile, computers, tablets, digital cameras, & MP3. •Coaching and training employees in the store about cell phone plans (Installment Billing, Mobile Share, Family Talk/Nationwide plans, etc) for all of our mobile providers. •Striving for performance and sales goals. •Selling solutions such as geeks quad protections & technical support. •Improving employee experience by creating a friendly… Show more Best Buy Connectivity Leader (April-present): •Leading departments such as Best Buy Mobile, computers, tablets, digital cameras, & MP3. •Coaching and training employees in the store about cell phone plans (Installment Billing, Mobile Share, Family Talk/Nationwide plans, etc) for all of our mobile providers. •Striving for performance and sales goals. •Selling solutions such as geeks quad protections & technical support. •Improving employee experience by creating a friendly competitive nature as our foundation.

• Mobile Sales Consultant

  • Mar 2013 - May 2014

  best buy merced,ca • Assisting customers with unbiased, impartial advice of our ​​mobile carriers and offering end-to-end customer service and providing Solve Care at all times. •Staying informed of the most recent technology in order to teach the customer of the endless possibilities that we can offer from shopping at Best Buy. • Teaching customers how to use their new phone while performing W.O.W. and promoting our customers promises to guarantee that they will be repeat customers. • Informing our… Show more • Assisting customers with unbiased, impartial advice of our ​​mobile carriers and offering end-to-end customer service and providing Solve Care at all times. •Staying informed of the most recent technology in order to teach the customer of the endless possibilities that we can offer from shopping at Best Buy. • Teaching customers how to use their new phone while performing W.O.W. and promoting our customers promises to guarantee that they will be repeat customers. • Informing our shoppers that we have straight forward pricing at Best Buy and that we will match our competitors prices in order to provide them the best customer experience possible.

• Computer & Tablets Consultant

  • Feb 2013 - Apr 2013

  • Assisting customers in selecting the perfect computer/tablet in order to fit their lifestyle and work needs. • Demoing our products to the customer to W.O.W. them during the sale and ensure them that they will be making a great decision with their purchase. • Offering the full customer experience with each and every customer by including all of our accessory options such as routers, flash drives, hard drives, mouse, bags, printers, etc. • Showing our customer the benefit of… Show more • Assisting customers in selecting the perfect computer/tablet in order to fit their lifestyle and work needs. • Demoing our products to the customer to W.O.W. them during the sale and ensure them that they will be making a great decision with their purchase. • Offering the full customer experience with each and every customer by including all of our accessory options such as routers, flash drives, hard drives, mouse, bags, printers, etc. • Showing our customer the benefit of purchasing their device at Best Buy by offering our one of a kind Geek Squad services (Geek Squad protection, Tech Support, Double Coverage) each and every time. • Merchandising and planos as well as loading demos on laptops and PC’s to put on display.

• Mobile Supervisor

  • Mar 2012 - Feb 2013

  •Coaching and training BBYM team in order to achieve sales ​​goals. • Promoting sales targets such as nomar, connections, upgrade ​​checks, MBB, GSP, and accessories. • Taking on leadership duties such as customer facing issues, ​​scheduling, ensuring that employees are continually providing ​​quality customer interactions. • Training non-BBYM employees about MBB, phone carriers and plans, how to use BEAST, and cross training when the time presents itself. • Assisting… Show more •Coaching and training BBYM team in order to achieve sales ​​goals. • Promoting sales targets such as nomar, connections, upgrade ​​checks, MBB, GSP, and accessories. • Taking on leadership duties such as customer facing issues, ​​scheduling, ensuring that employees are continually providing ​​quality customer interactions. • Training non-BBYM employees about MBB, phone carriers and plans, how to use BEAST, and cross training when the time presents itself. • Assisting BBYM Manager with any other duties and issues that arise.

• Mobile Sales Consultant

  • Nov 2011 - Mar 2012

• Customer Service Rep

  • Nov 2009 - Oct 2011

  Handling and process returns/exchanges and attempting to save every sale every time. • Acting as active FEL when needed by training employees, counting safe/deposit, opening/closing admin, and answering customer facing issues and questions. • Promoting sales goals regarding GSP, Reward Zone, BBY cards, A/S, etc. • Dealing with operating systems such as OMS, Express Lane, STAR, BestBuy.com, and POS.