Experience

Icon Solutions

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Head of Resourcing and Operations management

  • Jul 2021 - Present

  Responsible for the management and allocation of resources across the business. Responsible for the internal operational needs of the business.

• Operations Manager

  • Apr 2019 - Present

• Office Manager

  • Oct 2014 - Present



Zebra Pen (UK) Ltd

• Sales Support and Marketing Manager

  • Dec 2011 - Oct 2014

  • Design and Implementation of new procedures and systems in order to improve the efficiency of the office, such as the introduction of a product database and request forms to ensure proper procedures are followed in different areas of the company. Resulting in more efficient responses to customer queries on product specs and a clearer idea of which products were requested by which customers meaning we could develop products to appeal to customers and increase sales. • Supervision of sales and marketing assistant including any disciplinary actions, yearly performance and pay reviews. • Recruitment and training of new sales and marketing support staff.• Control of the Marketing budget and spend. Yearly amounts of £50,000 +• Market analysis. Sourcing market statistics analysing and breaking down into summaries to aid the sales team in understanding the customer needs and predicting trends, creating opportunities to introduce new items to existing customers, and encouraging increased sales.• Product development, including bi-monthly conference calls with all the global offices of Zebra and bi-annual in-person meetings. Sometimes involving travel to other countries to visit other offices. • Event planning and attendance. Organising the company’s presence at UK Exhibitions and sales conferences, including stand set up and management, production and distribution of marketing materials and literature to attendees, both buying professionals and end users, numbers sometimes exceeding 4000 people. Creating reports and follow up plans for each exhibition making sure all possible leads are • Customer visits and meetings with Marketing departments and high level management. • Producing a yearly catalogue and pricelist.



Zebra Pen (UK)

• Sales and Marketing Assistant

  • Sep 2008 - Dec 2011

  • Sales support: reports, creating sales presentations, organising samples, customer support, database management, general admin tasks typing, filing, system maintenance• Marketing assistant: website maintenance, social media, packaging design, advert design, providing product information and images to customers, liaising with customer sales and marketing departments and completing all requests, market research in store and from statistical reports. Sending mail-shots and e-shots • Sales support: reports, creating sales presentations, organising samples, customer support, database management, general admin tasks typing, filing, system maintenance• Marketing assistant: website maintenance, social media, packaging design, advert design, providing product information and images to customers, liaising with customer sales and marketing departments and completing all requests, market research in store and from statistical reports. Sending mail-shots and e-shots



Daltons Weekly

• Sales support

  • 2004 - 2008



Caring Business

• Sales support

  • 2004 - 2006



Heal's

• United Kingdom
• Retail
• 100 - 200 Employee

• Sales assistant

  • Jan 2002 - Dec 2003