Katie Dietz, PMP, ITIL v3

Deputy Curriculum Development Manager at The Newberry Group
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Contact Information
us****@****om
(386) 825-5501
Location
Sykesville, Maryland, United States, US

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Credentials

  • EXIN, AXELOS
    ITIL v3 Foundations in IT Service Managment
    Sep, 2011
    - Nov, 2024
  • PMP
    PMI

Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Deputy Curriculum Development Manager
      • Dec 2015 - Present

    • Sr. Instructional Designer/Technologist
      • Jan 2015 - Present

      Ms. Dietz assists in the design, maintenance, and update of instructional materials for classroom-based and web-based training throughout the entire academy. She supports the preparation of course outlines and training materials in support of the course objectives. She creates course design materials that include, test items, requisite description, training media mix, course map, and applicable facility or media requirements. She assists with the ground-level development including delivery method decisions, material analysis, storyboarding, development of simulations, videos, and rhetoric for study guides, instructor guides, and web-based training, and testing. Assists with course development and delivery via Moodle. As part of a team, Ms. Dietz has expertly provided her capabilities to develop comprehensive training packages that have resulted in a 98% rating from the customer.

    • United States
    • Defense and Space Manufacturing
    • 1 - 100 Employee
    • Program Manager
      • Oct 2018 - Dec 2019

      Serving as an Operations Research / Systems Analyst Serving as an Operations Research / Systems Analyst

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Business Consultant, Program Manager
      • Jan 2014 - Jan 2015

      Ms. Dietz served as Project Manager of an accounting controls and independent verification team. This team conducted audits to ensure the life cycle process for a number of systems are being followed. This included tracking Request for Change through the various engineering boards (ERB/CCB approvals) and verifying that all accepted changes were properly implemented. The work is a cross-section of Configuration Management (CM), automation, ISSO/ISE, and system administration work. Ms. Dietz was responsible for coordinating with the customer on a daily basis to evaluate the progress, drive innovation and liaise with various levels of government leadership regarding the team and their work. She also provided input to upper management to determine future tasking and helped drive coordination with outside entities in her PM duties. Ms. Dietz supported cross team tasking utilizing project management best practices to establish workflows, validation, testing, and acceptance processes and manage requirements per the customers’ expectations.

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Systems Engineer, Team Lead
      • Jul 2011 - Oct 2013

      Ms. Dietz served as Service Owner for Project Management/Business Management Support on the Enterprise Lab Consolidation Team. She lead a team of engineer and business support personnel in ensuring business support needs (CM software, databases, etc.) met the needs of the overall Lab Consolidation Team. Ms. Dietz gathered requirements, developed schedules/sets deadlines, tracked progress, provided direction, relayed problems/issues/mitigation to upper management, scheduled meetings, drafted and released meeting minutes, and tracked action items through close for PM/BM efforts.Additionally, Ms. Dietz was responsible for the procurement of over $2.5m of software, equipment, and maintenance (25+ separate requests) from initial request through delivery (gathering supporting documentation, i.e., quotes; submitting required documentation, i.e, ASFs, BERs, and PSC forms; and submitting and tracking requests in client acquisition request system).

    • Web Developer
      • Jul 2010 - Oct 2013

      Ms. Dietz coordinated and managed the creation of web and web-related content for the team on a daily basis. She facilitated roll-outs of enhancements to the organization site on a monthly basis as part of a continuous process improvement plan. She managed the migration of the current client-interface site to SharePoint. In preparation for the migration to SharePoint, she developed a prototype of the new site after conducting several meetings to determine team needs in order to best address them via SharePoint. She is managed the transition plan with the client to ensure a smooth transition and implementation. Additionally, Ms. Dietz was integral in talks to integrate SharePoint and its functionality of current tools used specifically in-house for an internal team site to facilitate improved customer service. She managed the effort to stand-up this instantiation of SharePoint for team use.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Configuration Manager
      • Sep 2008 - Apr 2010

      Ms. Dietz was the Configuration Manager (CM) for a small development team. She loaded and administered the CM tool, Razor. She was a member of the Configuration Control Board (CCB). As CM, she assisted in developing process for the software development activity.

    • Program Management Review Lead
      • Nov 2005 - Sep 2008

      Ms. Dietz was the Program Management Review (PMR) Lead for a large Government contract. As the PMR Lead, she managed the PMR process including the scheduling of reviews for all active tasking, collecting and reviewing inputs from subcontractors and the ensuring security actions which enable participation of both Government and contractor staff. This PMR was recognized by the Government as a large program best practice. Additionally she mentored task leaders in identifying performance requirements, standards, and acceptable quality levels; also mentored task leaders in understanding the financial aspects of their task orders; assisted in identifying ways of tracking performance and reporting progress.

    • Lead Web Developer
      • Oct 2004 - Nov 2005

      Ms. Dietz was a member of a customer support team. As the lead web developer, she designed, developed, and maintained web pages for internal and external customers, working in both UNIX and NT environments. She migrated the client home-grown web site into DREAMWEAVER, a web-authoring tool. Ms. Dietz also provided technical writing support on this project. She developed application helps, user manuals, reference manuals, tutorials, slide presentations, help systems, and working aids using tools such as RoboHelp, DREAMWEAVER, HTML, MSWord, PowerPoint, and FrameMaker.

    • Training Specialist
      • Jan 2004 - Oct 2004

      Ms. Dietz was a member of a two-person training team for a process improvement effort. She was directly involved with process improvement efforts, specifically the Software Engineering Institute's Capability Maturity Model® Integration (CMMI®). She worked with various customers to determine skills development needs. She also developed learning objectives, measures, and courseware. Ms. Dietz evaluated suitability of vendor course when courseware was not developed internally. She was responsible for course administration and logistics for a variety of classes, to include coordinating the scheduling of training classes, scheduling of instructors and facilities and publicizing the training schedule, registration of students, and coordinating/updating training material. She collected, compiled, and analyzed and reported on end of course evaluations, maintaining regular training metrics and reports.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Computer Support Specialist
      • Apr 2002 - Jan 2004

      Ms. Dietz was a computer support specialist. She assisted all office personnel in the set up of computer accounts across various systems. Other duties included the acquisition of new workstations and related peripherals when requested by the customer; administration of a small network of workstations connected to the internet; and computer troubleshooting, reporting technical problems, and ensuring resolution. Ms. Dietz provided technical support for presentations, briefs, and conferences held in various locations. Additionally, she was responsible for designing and building web pages for the customer, including animation and functionality. Her duties included reformatting documents, assuring hyperlink integrity, file transfer, and translation and posing of new material to web pages involving HTML scripting. Ms. Dietz worked directly with the customers and team members to determine project scope and specifications. She developed, assessed, and communicated web site usage and security policies and standards. She also ensured web pages complied with MPO and Intelligence Community security policies and procedures. Ms. Dietz interacted with customers to evaluate technical requirements and translate needs into functional web pages. She exerted significant latitude in determining objectives of assignments. She also assisted in the planning and overall strategy involving web site design and usage.

    • IT Services and IT Consulting
    • 400 - 500 Employee
    • Media Specialist
      • Dec 2001 - Apr 2002

      Ms. Dietz was a media specialist. She researched, developed, wrote, and edited materials for web-based training documents and working aids. She provided project documentation for government customers, including web site configuration and architecture. Ms. Dietz converted large numbers of customer documentation and graphics for use on a highly visible government website. Additionally, she assisted in the day-to-day maintenance of the customer website. Ms. Dietz was a media specialist. She researched, developed, wrote, and edited materials for web-based training documents and working aids. She provided project documentation for government customers, including web site configuration and architecture. Ms. Dietz converted large numbers of customer documentation and graphics for use on a highly visible government website. Additionally, she assisted in the day-to-day maintenance of the customer website.

    • United States
    • Armed Forces
    • 700 & Above Employee
    • Instructor/Curriculum Developer
      • Jan 1998 - Dec 2001

      Ms. Dietz was the lead web developer and computer-based training courseware developer in a military training office. She developed, implemented, and maintained web-based training materials for DoD personnel. She also author comprehensive, customer-specific web-based training packages. As the subject matter expert, she authored annual evaluations used to test Cryptologic readiness of all Korean language professionals Navy- and Marine Corps-wide via Authorware. Ms. Dietz tracked results and provided detailed summary briefings to executive management. She was responsible for developing and revising existing web pages and investigating the implementation of new technologies into the current structure. Ms. Dietz guided training of co-workers on authoring technology-based training and provided one-on-one training when necessary.

    • Korean Linguist
      • Nov 1995 - Jan 1998

      Ms. Dietz was a language analyst. She scanned materials to identify items that required further processing and then categorized and prioritized this material for further processing. Ms. Dietz provided gists, extracts, and full verbatim transcripts. She also translated technical documents into English, determining the import and relative priority of the data and provided timely analysis reports.Training/Courses

Education

  • Towson University
    Master's Degree, Instructional Technology - Instructional Design and Development
    2015 - 2017
  • Ashford University
    BA, Organzational Management
    2006 - 2008
  • Defense Language Institute
    Korean
    1993 - 1995
  • SMSH
    1988 - 1992

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