Katie Della Mora
Corporate Communications Officer + Product/CX Consultant at Planned Parenthood Direct, Inc.- Claim this Profile
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Bio
Ambreen Molitor
Katie is an exceptional CX Support Manager, and we are so lucky to work with her. In just a few years, she has significantly improved customer satisfaction, fostered a positive and inclusive team culture, and represented our users better than anyone else on the team. I have seen her mentor over three CX Support specialists, define and build our very successful CX support strategy, be a close partner with internal C-suite leaders, external organizations, and even her scrum team to share compelling stories about our period and birth control tracking app, internally and externally in media and at conferences. She is undoubtedly one of the unique assets of our team. She is ethical, challenges us to be empathetic (much like herself), and is reflective and thoughtful. After her promotion, I have seen her push herself to grow as a strategic leader, and I am eager to see where her career goes next.
Carlos Olivieri
I can't say enough good things about Katie! She is a talented and thoughtful CX professional, who was an incredible teammate and direct report at Planned Parenthood. Katie was a highly-effective CX Lead for our mobile app, Spot On. One of her most impressive accomplishments was coordinating a support team to work through a backlog of 3k tickets. She also dived head first into Research work by supporting user interviews and overseeing our feedback tools. Her positive attitude, empathetic thinking, and clear communication style are assets to any team!
Ambreen Molitor
Katie is an exceptional CX Support Manager, and we are so lucky to work with her. In just a few years, she has significantly improved customer satisfaction, fostered a positive and inclusive team culture, and represented our users better than anyone else on the team. I have seen her mentor over three CX Support specialists, define and build our very successful CX support strategy, be a close partner with internal C-suite leaders, external organizations, and even her scrum team to share compelling stories about our period and birth control tracking app, internally and externally in media and at conferences. She is undoubtedly one of the unique assets of our team. She is ethical, challenges us to be empathetic (much like herself), and is reflective and thoughtful. After her promotion, I have seen her push herself to grow as a strategic leader, and I am eager to see where her career goes next.
Carlos Olivieri
I can't say enough good things about Katie! She is a talented and thoughtful CX professional, who was an incredible teammate and direct report at Planned Parenthood. Katie was a highly-effective CX Lead for our mobile app, Spot On. One of her most impressive accomplishments was coordinating a support team to work through a backlog of 3k tickets. She also dived head first into Research work by supporting user interviews and overseeing our feedback tools. Her positive attitude, empathetic thinking, and clear communication style are assets to any team!
Ambreen Molitor
Katie is an exceptional CX Support Manager, and we are so lucky to work with her. In just a few years, she has significantly improved customer satisfaction, fostered a positive and inclusive team culture, and represented our users better than anyone else on the team. I have seen her mentor over three CX Support specialists, define and build our very successful CX support strategy, be a close partner with internal C-suite leaders, external organizations, and even her scrum team to share compelling stories about our period and birth control tracking app, internally and externally in media and at conferences. She is undoubtedly one of the unique assets of our team. She is ethical, challenges us to be empathetic (much like herself), and is reflective and thoughtful. After her promotion, I have seen her push herself to grow as a strategic leader, and I am eager to see where her career goes next.
Carlos Olivieri
I can't say enough good things about Katie! She is a talented and thoughtful CX professional, who was an incredible teammate and direct report at Planned Parenthood. Katie was a highly-effective CX Lead for our mobile app, Spot On. One of her most impressive accomplishments was coordinating a support team to work through a backlog of 3k tickets. She also dived head first into Research work by supporting user interviews and overseeing our feedback tools. Her positive attitude, empathetic thinking, and clear communication style are assets to any team!
Ambreen Molitor
Katie is an exceptional CX Support Manager, and we are so lucky to work with her. In just a few years, she has significantly improved customer satisfaction, fostered a positive and inclusive team culture, and represented our users better than anyone else on the team. I have seen her mentor over three CX Support specialists, define and build our very successful CX support strategy, be a close partner with internal C-suite leaders, external organizations, and even her scrum team to share compelling stories about our period and birth control tracking app, internally and externally in media and at conferences. She is undoubtedly one of the unique assets of our team. She is ethical, challenges us to be empathetic (much like herself), and is reflective and thoughtful. After her promotion, I have seen her push herself to grow as a strategic leader, and I am eager to see where her career goes next.
Carlos Olivieri
I can't say enough good things about Katie! She is a talented and thoughtful CX professional, who was an incredible teammate and direct report at Planned Parenthood. Katie was a highly-effective CX Lead for our mobile app, Spot On. One of her most impressive accomplishments was coordinating a support team to work through a backlog of 3k tickets. She also dived head first into Research work by supporting user interviews and overseeing our feedback tools. Her positive attitude, empathetic thinking, and clear communication style are assets to any team!
Experience
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Planned Parenthood Direct, Inc.
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United States
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Health and Human Services
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1 - 100 Employee
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Corporate Communications Officer + Product/CX Consultant
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Jul 2023 - Present
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Planned Parenthood Federation of America
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United States
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Hospitals and Health Care
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700 & Above Employee
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Manager, Digital Customer Experience, Innovation
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Sep 2022 - Jul 2023
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Support Strategist, Digital Products
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Aug 2020 - Sep 2022
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Support Specialist, Digital Products CoLab
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Mar 2020 - Jul 2020
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Simple Health
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Patient Experience and Compliance Operations Lead, Contact Lens
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Sep 2019 - Feb 2020
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Patient Experience Lead, Birth Control
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Dec 2018 - Sep 2019
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Patient Experience Specialist
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Nov 2017 - Dec 2018
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Freelance
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Egypt
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Human Resources
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1 - 100 Employee
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Teaching Artist
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2019 - 2020
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Contributing Writer
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2012 - 2020
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Writer and Performer
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2010 - 2019
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Updater
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Software Development
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100 - 200 Employee
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Executive Assistant to C-Suite Execs / Office Experience Manager
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Jul 2016 - Sep 2017
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Starlight Orchestras Inc.
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United States
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Music
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Events Producer and Executive Assistant to CEO and CFO
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Feb 2012 - Jun 2016
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HeadlinerVideo
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United States
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Software Development
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Writer, Performer, and Production Assistant (Freelance Project for Oh Say Nation)
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Jun 2015 - Jun 2015
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Restaurant Associates
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Food & Beverages
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700 & Above Employee
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Event Manager
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Sep 2008 - Dec 2013
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Edible Brooklyn
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United States
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Book and Periodical Publishing
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1 - 100 Employee
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Editorial Assistant Intern
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2012 - 2013
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Education
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2022 - 2022
Nielsen Norman Group
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Michigan State University
Bachelor’s Degree
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