Experience

PrettyLittleThing.com

• United Kingdom
• Retail Apparel and Fashion
• 400 - 500 Employee

• Team Leader

  • Feb 2019 - Present

• Assistant Team Leader

  • Oct 2018 - Feb 2019

• Support & Resolution Advisor

  • Sep 2017 - Oct 2018



New Call Telecom Ltd

• Telecommunications
• 1 - 100 Employee

• Office & Logistics Manager

  • Sep 2014 - Sep 2017

• Customer Service Agent

  • Mar 2014 - Sep 2014



The Old Stone Trough

• Bar maid

  • Sep 2007 - Sep 2014

  Some of my responsibilities while working at The Stone Trough include: • Communicating with members of the public both in person and on the telephone, • Serving people food and drinks, • Handling large amounts of money when locking up the hotel and when I have finished working at a function. • Locking up the hotel at the end of the night making sure everything is safe and secure. • Take room bookings • Ensuring customers are completely satisfied with their stay and rectify any problems if any were to arise. • I am used to working both independently and as a team in busy environments. For example, I have worked weddings (150+ people), christenings, funerals, birthday parties and events held for charity). Show less



Charter House, Burnley

• Community Support Planner

  • Feb 2013 - Jul 2013

  My role as a community support planner is to visit people within their own homes when they have been discharged from hospital and create a support plan, to ensure they have sufficient care and support they require to enable them to live in their own homes for as long as possible. My role as a community support planner is to visit people within their own homes when they have been discharged from hospital and create a support plan, to ensure they have sufficient care and support they require to enable them to live in their own homes for as long as possible.



The Hoseasons Group

• Customer Services Advisor

  • Aug 2009 - Aug 2011

  While working at The Hoseasons group, I worked on Customer Services. I had a number of responsibilities: • Communicating with customers on the telephone, • Taking any payments for their holiday • Answering any questions they may have had. If I didn’t know the answer personally I would speak to a colleagues, team leader or the cottage owner themselves. • I also worked on the Complaints department and dealt with any complaints in a polite and professional manor. • I left The Hoseasons Group due to starting University. Show less



The Fanny Grey

• Waitress

  • Sep 2004 - Feb 2007