Experience

HRVST

• Canada
• Design Services
• 1 - 100 Employee

• Account Director

  • Sep 2022 - Present

• Account Manager

  • Nov 2021 - Sep 2022

• Project Manager

  • Sep 2019 - Nov 2021



Higher Logic Vanilla

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Project Manager

  • Mar 2017 - Sep 2019



Lightspeed Commerce

• Canada
• Software Development
• 700 & Above Employee

• Customer Success Manager

  • Oct 2015 - Feb 2017

  - Maintaining new customer relationships by booking and planning on boarding sessions - Tracking customer activity, collecting feedback and following up with customers after on boarding sessions to detect turnover risk - Introducing partner solutions, encouraging customer referrals and social media campaigns to guarantee client engagement and satisfaction - Assisting in customer retention by acting as a customer advocate within the company and reorganizing the customer experience to prevent turnover risk Show less



Yogaspace

• Toronto, Ontario

• Receptionist

  • Feb 2015 - Jul 2015

  Front desk liaison with exceptional multi-taking skills for running both a yoga studio and a wellness centre simultaneously. Manning the ever-ringing telephone and non-stop e-mails while booking a vast array of appointments. In charge of all studio inventory and training new employees. Most importantly making sure every one felt welcome and comfortable. Front desk liaison with exceptional multi-taking skills for running both a yoga studio and a wellness centre simultaneously. Manning the ever-ringing telephone and non-stop e-mails while booking a vast array of appointments. In charge of all studio inventory and training new employees. Most importantly making sure every one felt welcome and comfortable.



Goorin Bros., Inc.

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Merchant

  • Jun 2013 - May 2015

  Retail merchant with a passion for creating an original and exciting shopping experience for all hat enthusiasts. Responsibilities included running and completing inventory reports, visual merchandising, providing staff with specific and extensive product knowledge concerning the newest products and party/event planning. Star moment: featured in the TorontoStar “Secret Shopper” Retail merchant with a passion for creating an original and exciting shopping experience for all hat enthusiasts. Responsibilities included running and completing inventory reports, visual merchandising, providing staff with specific and extensive product knowledge concerning the newest products and party/event planning. Star moment: featured in the TorontoStar “Secret Shopper”



Victoria Park Medispa

• Canada
• Medical Practices
• 100 - 200 Employee

• Receptionist

  • Jul 2010 - Jul 2013

  In charge of members' monthly invoices, group fitness instructor payroll, and keeping all endorphin filled gym go-ers happy! A standard shift would regularly involve fielding many phone calls, booking appointments, keeping the club tidy and creating an inviting environment for members and guests. In charge of members' monthly invoices, group fitness instructor payroll, and keeping all endorphin filled gym go-ers happy! A standard shift would regularly involve fielding many phone calls, booking appointments, keeping the club tidy and creating an inviting environment for members and guests.