Experience

Panzura
• United States
• IT Services and IT Consulting
• 100 - 200 Employee
• Chief Information Security Officer

  • Nov 2022 - Present


OneNeck IT Solutions

• United States
• Information Technology & Services
• 200 - 300 Employee

• Chief Information Security Officer (CISO)

  • Jun 2018 - Nov 2022

  Katie provides direct leadership over Information Security, Governance, Risk and Compliance (GRC). She is responsible for overseeing and driving security and compliance efforts for the company and customers.Katie is accountable for ensuring OneNeck services are built and managed according to the foundational security principles of Confidentiality, Integrity and Availability (CIA). To achieve the CIA triad, she works closely with the OneNeck teams accountable for adhering and improving services, based on key industry best practice frameworks such as ISO, ITIL and the National Institute of Standards and Technology (NIST) Cybersecurity Framework. In addition, she oversees these teams as they work to minimize, identify and address information security risks. These teams, under Katie’s guidance, also maintain a compliance and certification portfolio that is relevant to customers including: EU–U.S. Privacy Shield Framework, General Data Protection Regulation (GDPR), SSAE 18 examinations, PCI Data Security Standard validation, and HIPAA and HITECH examinations. Show less

• Vice President - Information Security and Business Applications

  • Jan 2016 - Nov 2022

  - Ensure OneNeck solutions are securely delivered to our customers.- Maintain and evolve OneNecks' certifications and compliance audits to be relevant to customers and validate OneNeck's commitment that services are securely delivered to our customers.- Responsible for the evolution and support of OneNeck’s critical business applications and infrastructure which support OneNeck’s business and facilitates 24x7 communication with our customers.

• Vice President - Service Transition & Delivery

  • May 2013 - Dec 2015

  - Ensure the smooth delivery of customer services from sales to operations to the highest customer satisfaction and within the allocated scope, schedule, and budget. - To demonstrate the value of our services daily (24x7x365) to our customers’ business, through urgent and consistent response and delivery in alignment with ITIL best practices:



VISI

• Non-profit Organizations

• Director of Managed Services Operations

  • Sep 2011 - May 2013

  To deliver IT solutions in a consistent, efficient and agile manner to exceed customer’s expectations. To deliver IT solutions in a consistent, efficient and agile manner to exceed customer’s expectations.


CDW
• Australia
• Professional Training and Coaching
• Managed Services Director of Operations

  • 2009 - Aug 2011
• Professional Services Manager

  • Jan 2005 - Dec 2008