Experience

CLT International

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Programme Delivery Manager

  • Dec 2020 - Present

  • Meet quality assurance standards and education design needs in delivery. • Ensure the programmes are current, regularly updated and delivered to an excellent standard. • With the Programme delivery team manager, ensure the programmes are scheduled, and appropriate tutors are engaged to teach. • To ensure that assessments are created, reviewed, marked, moderated, verified and marks released to students to the quality assurance standards. • Students are supported through the programmes from registration through to successful graduation. • LMS is updated regularly and is an engaging environment for students to study. • To know everything about the programme’s delivery; where it is delivered, by whom and how, liaising with the internal and external stakeholders to ensure there is a consistency in quality and delivery. • To create and work to detailed project plans and update and record information within them on a regular basis. • Dealt with student enquiries about detailed content, curriculum, and assessment for the programmes and liaise with the tutors and SMEs where needed. • Liaise with senior management to support all activities with knowledge and insight as well as helping direct activities associated with the programmes. Show less



RICS

• United Kingdom
• Real Estate
• 700 & Above Employee

• CPD Administrator

  • Oct 2014 - Nov 2020

  Administrator for the RICS CPD Foundation subscription product. - Experienced with delivering logistics/operations for CPD seminars. - Managing CRM for events and subscriptions. - Updating EpiServer with event pages, On-Demand content and course material on the RICS website. - Create and Host online seminars via Adobe connect and GoToWebinar. - Excels in customer service and administration Administrator for the RICS CPD Foundation subscription product. - Experienced with delivering logistics/operations for CPD seminars. - Managing CRM for events and subscriptions. - Updating EpiServer with event pages, On-Demand content and course material on the RICS website. - Create and Host online seminars via Adobe connect and GoToWebinar. - Excels in customer service and administration



Marlows of Boldmere

• Sutton Coldfied

• Web Content Administrator

  • Jun 2012 - Jul 2014

  • Web content administrator for the company’s website. Including managing on-line stock availability, updating website artwork and blog. • Social media administrator, promoting the business by interacting with other local business and promoting sales and special offers with on-line customers • Collation of a customer database through website sales as well as in-store promotion of loyalty card for jewellery repair work for on-going e-shots to existing customers. • Regular stock-take of all jewellery by creating/updating Excel spreadsheets in order to monitor inventory in store and the concession within House of Fraser Sutton Coldfield. • Creating word documents for customer jewellery valuation documentation based on details provided by the jeweller. • Professional friendly customer service provided in store and excellent written and verbal communication with suppliers. Show less



Holiday Inn Express Birmingham City Centre (Ibis Styles)

• Sales Manager

  • Oct 2012 - May 2013

  • Used company on-line RFP tool and contact local company contacts to successfully bid and negotiated on hotel rates for 25 new and existing company accounts managed by IHG. • Developed staff understanding of sales and its impact on company success through creating and implementing staff training. • Aimed to maximise revenue generated during peaks and troughs via TPI’s and leisure partners by developing relationships and negotiating rates. An example of this has been achieved through offering promotional summer rates in return for greater presence on their websites. • Through face to face meetings, set up locally negotiated rate agreements for flat room rates, corporate discounts and meeting room rates for project related accommodation and to drive more business meetings and transient room nights from local companies Show less



University of Birmingham

• United Kingdom
• Higher Education
• 700 & Above Employee

• Business Development Manager

  • Jun 2011 - Feb 2012

  Responsible for increasing revenue University of Birmingham venues, as well as management of Sales Manager & Wedding Co-ordinator in line with Sales Strategy, creating promotions and yield management of new and existing rates. • Profiling both new and existing internal university departments & external customers for pro-actively promoting conference & events packages as well as group and transient accommodation rates. • Creating power point presentations and proposals for large event bids with successes in winning international events over other venues such as the ICC. • Ensuring competitiveness within the industry by benchmarking against local competitors and flexing rates accordingly through yield management. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Key Account Manager

  • Feb 2009 - Feb 2011

  Promoted to this role within the EMEA Regional Sales Team. - Developing new business by identifying, profiling and gaining the commitment of new corporate public and private companies that domicile in the UK. - Initially creating a comprehensive hotel programme for new accounts and establishing key contacts for further profiling potential of the account.- Ensure that all residual accommodation spend is captured, by promoting either a UK, EMEA or Global corporate dynamic discount hotel agreement and thus further increasing market share. - Adding value and increasing customer loyalty through IHG promotions, business advantage and the PCR loyalty programme. - Applying strategic account management principles to understand key clients’ buying patterns, setting up action plans to target potential business and increase market share, regularly reviewing clients' performance and driving commitment towards sustainable business relationships- Leading preferred hotel rate negotiations for key clients and forecasting business in line with company strategy and application of yield management principles Show less

• Meetings Specialist

  • Jan 2008 - Jan 2009

  • Worked closely with Key Conference agents, for the organisation of meetings and events for their major clients within the financial, legal and pharmaceutical sectors. This strengthened the relationship between IHG and the agent and facilitated adhesion to the override agreements. • Meeting half year targets by ensuring that best rates are negotiated and are confirmed with IHG properties. A key contribution was being successful in the bid for a multinational road show, following through then successfully, sourcing, scheduling and contracting each location for the event. Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Sales Executive

  • 2006 - 2007

  Marriott UK - Midlands Sales Office Marriott International Inc. is a worldwide operator and franchisor of a broad portfolio of hotels with around 3,150 lodging properties located in the United States and 67 other countries and territories. • Consistently delivered quality of service standards with test scores always in highest percentile. • Proficiently used Delphi operating system for event sales management • Identified as ‘Ambassador’ for the Birmingham Marriott liaising closely with the Event organisers on all enquiries and assisted in the day to management of this hotels conference diary. As a result developed enhanced organisation skills and development of internal customer relationships. Show less



City Inn

• Revenue Agent

  • Jan 2005 - May 2006

  City Inn, Birmingham (currently Hampton by Hilton) • Yielded best possible revenue for the hotel by negotiating room rates with existing clients and promoting other services provided by the hotel. • Performed daily administrative tasks and communicated via outlook ensuring accurate updating of Opera reservations system and daily correspondence with hotel customers and clients. • Worked toward departmental goals, met revenue targets and aided to overall hotel profitability by up-selling rooms, hotel packages, and also by promoting the restaurant and conference space. Show less



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Receptionist

  • 2002 - 2003