Chief of Staff

• Jul 2023 - Present

Chief of Staff

• Aug 2020 - Aug 2023

Directly reported to CEO. Responsible for working with the technical and business team to design, implement and manage SkedgeAlert’s product development based on customer and user experience. Designed customer onboarding and training program. Managed customer implementations. Supported the development of the “Help” section of the product by working with the engineering team and documenting the help features in the mobile and web applications. Worked closely with the CEO and COO to develop and… Show more Directly reported to CEO. Responsible for working with the technical and business team to design, implement and manage SkedgeAlert’s product development based on customer and user experience. Designed customer onboarding and training program. Managed customer implementations. Supported the development of the “Help” section of the product by working with the engineering team and documenting the help features in the mobile and web applications. Worked closely with the CEO and COO to develop and shepherd the processes to determine the need and plans to position, grow, and compete as a strategic differentiator. Established technology strategy across the company, managing the Company’s internal research and development to support current and future strategies. Oversaw and facilitated positive customer and employee experiences for the SkedgeAlert brands by creating personalized experiences for SkedgeAlert’s client or customer base and its internal staff. Championed the organization’s focus and commitment to value through fostering a customer-centric internal culture by delivering a quality experience and affordable services. Partnered with management to address day-to-day HR operational issues such as employee relations, compensation reviews, escalated benefits issues, performance management, and training. Developed Customer Success and User Acceptance Testing Departments. Started all social media for the company including content planning and writing, graphics, and ad management. Created and managed the company's website. Currently working as a consultant- I was laid off from my full-time position due to funding. Show less Directly reported to CEO. Responsible for working with the technical and business team to design, implement and manage SkedgeAlert’s product development based on customer and user experience. Designed customer onboarding and training program. Managed customer implementations. Supported the development of the “Help” section of the product by working with the engineering team and documenting the help features in the mobile and web applications. Worked closely with the CEO and COO to develop and… Show more Directly reported to CEO. Responsible for working with the technical and business team to design, implement and manage SkedgeAlert’s product development based on customer and user experience. Designed customer onboarding and training program. Managed customer implementations. Supported the development of the “Help” section of the product by working with the engineering team and documenting the help features in the mobile and web applications. Worked closely with the CEO and COO to develop and shepherd the processes to determine the need and plans to position, grow, and compete as a strategic differentiator. Established technology strategy across the company, managing the Company’s internal research and development to support current and future strategies. Oversaw and facilitated positive customer and employee experiences for the SkedgeAlert brands by creating personalized experiences for SkedgeAlert’s client or customer base and its internal staff. Championed the organization’s focus and commitment to value through fostering a customer-centric internal culture by delivering a quality experience and affordable services. Partnered with management to address day-to-day HR operational issues such as employee relations, compensation reviews, escalated benefits issues, performance management, and training. Developed Customer Success and User Acceptance Testing Departments. Started all social media for the company including content planning and writing, graphics, and ad management. Created and managed the company's website. Currently working as a consultant- I was laid off from my full-time position due to funding. Show less

Corporate / Medical Event Planner

• Jun 2018 - Mar 2023

Plan and execute medical and pharmaceutical meetings and conferences. Full event life-cycle events to include hybrid, in-person, and remote events. Full understanding of logistics, entertainment, audio visual, fabrication, catering, presentations, breakout sessions, social engagement, and the marketing leading up to and following up after each event. I manage all the logistics associated with Corporate event planning for optimum results. Each event is different my scope includes executing the… Show more Plan and execute medical and pharmaceutical meetings and conferences. Full event life-cycle events to include hybrid, in-person, and remote events. Full understanding of logistics, entertainment, audio visual, fabrication, catering, presentations, breakout sessions, social engagement, and the marketing leading up to and following up after each event. I manage all the logistics associated with Corporate event planning for optimum results. Each event is different my scope includes executing the program topics designed to resonate with your audience and developing the schedules for presenters and catering staff. I create event websites and programs including speakers, agenda, social media, venue, and registration. Show less Plan and execute medical and pharmaceutical meetings and conferences. Full event life-cycle events to include hybrid, in-person, and remote events. Full understanding of logistics, entertainment, audio visual, fabrication, catering, presentations, breakout sessions, social engagement, and the marketing leading up to and following up after each event. I manage all the logistics associated with Corporate event planning for optimum results. Each event is different my scope includes executing the… Show more Plan and execute medical and pharmaceutical meetings and conferences. Full event life-cycle events to include hybrid, in-person, and remote events. Full understanding of logistics, entertainment, audio visual, fabrication, catering, presentations, breakout sessions, social engagement, and the marketing leading up to and following up after each event. I manage all the logistics associated with Corporate event planning for optimum results. Each event is different my scope includes executing the program topics designed to resonate with your audience and developing the schedules for presenters and catering staff. I create event websites and programs including speakers, agenda, social media, venue, and registration. Show less

Sr. Director of Business Operations

• Oct 2014 - Aug 2020

Directly reported to CSO. Responsible for the development of 2 new service lines with continued growth in existing business lines: Procurement Services Department (new), Event and Grant Management, Document Control, and Process Management, Gifting Department, Scientific Advisory Board management, and Regulatory Compliance (new). Procurement Services Department: Combined 4 separate departments into one holistic purchasing department to support Federal programmatic and operational travel and… Show more Directly reported to CSO. Responsible for the development of 2 new service lines with continued growth in existing business lines: Procurement Services Department (new), Event and Grant Management, Document Control, and Process Management, Gifting Department, Scientific Advisory Board management, and Regulatory Compliance (new). Procurement Services Department: Combined 4 separate departments into one holistic purchasing department to support Federal programmatic and operational travel and procurement needs. Created Standard Operating Procedures aligning with Federal Acquisition Regulations (FAR), Uniform Guidance, and CAS regulations. Process Improvement: Responsible for continuous processes improvement system to include assessment of business or process requirements, completed research and analysis to determine viable solutions, and made recommendations for alternatives and enhancements. Inspired the behavior change needed to integrate new or revised processes. In conjunction with managers, identified & addressed behavior in conflict with agreed-upon implemented processes. Coordinated enterprise projects to determine the level of involvement and risk for each department. Ensured alignment with organizational goals and objectives. Event Management: Lead Geneva’s educational conferencing to support continuing education opportunities in key therapeutic areas and meet revenue targets. Oversaw the lifecycle of conference and meeting planning. Gifting and Grant management: Ensured gifting fund management practices complied with all applicable Department of Defense (DoD) regulations and excellent service was provided to Geneva’s partners. Applied for industry-supported grants and manage appropriately. Document control: Oversaw the management of document control processes including training, staff compliance, authoring, editing, and publishing. Implemented a record center for all electronic and paper documents to follow record retention policies. More in resume

Education & Training Director

• Oct 2011 - Oct 2014

Responsible for the growth and development of 3 new service lines within the organization: Event and Grant Management, Training & Document Control. Provided strategic planning including forecasting, budgeting, architecting, and implementing a global training plan/roadmap for the department. Lead business process and foundation readiness discussions for implementation of new administrative initiatives by studying existing and new legislation and regulations in order to comply with federal and… Show more Responsible for the growth and development of 3 new service lines within the organization: Event and Grant Management, Training & Document Control. Provided strategic planning including forecasting, budgeting, architecting, and implementing a global training plan/roadmap for the department. Lead business process and foundation readiness discussions for implementation of new administrative initiatives by studying existing and new legislation and regulations in order to comply with federal and institution-specific legal requirements and regulations. Served as the consultant to directors, administrators, and support staff in all areas of interpretation, performance, and fiscal responsibility as they related to educational grants, reserve management, and educational service agreements. Event & Grant Management: Consulted with customers, sponsors, and organizing committees to plan the scope and determine objectives, requirements, and format of events. Oversaw planning and development of budgets and service offerings according to customer requirements. Promoted meetings and conferences through the production of marketing materials and direct marketing campaigns. Provided comprehensive project management & retrospective analysis of all completed events to determine effectiveness, future continuation, and recommendations to stakeholders. Provided financial management and adherence to award terms and conditions to ensure positive performance for grants and service agreements. Training: Enhanced the foundation’s overall capabilities and competence by developing and delivering best practices, in the areas of global learning, professional and technical training. Document Control: Created the document change control functions, record maintenance, and record retention activities within the foundation. Responsible for creating, maintaining, and processing records of change of all Standard Operating Practices (SOPs), forms, & charters documents. Conducted ongoing audits.

Senior HR Business Partner

• Mar 2010 - Oct 2011

Responsible for the foundation's talent management. Worked closely with the Benefits Administrator and Promogratic Managers to ensure all positions were filled. Responsible for employee engagement initiatives and regularly conducted site visits across the nation.

Associate Director of Product Development

• Feb 2009 - Mar 2010

Implemented and led a unified new product development process by managing internal and external resources, across countries and functions, from consumer insights through to launch and post-launch product improvements. Acted as the primary liaison with national vendors for new product development from inception to the final product. Negotiate pricing with vendors. Created, in coordination with sales, marketing, and executive teams a product roadmap. Created marketing campaigns regarding products… Show more Implemented and led a unified new product development process by managing internal and external resources, across countries and functions, from consumer insights through to launch and post-launch product improvements. Acted as the primary liaison with national vendors for new product development from inception to the final product. Negotiate pricing with vendors. Created, in coordination with sales, marketing, and executive teams a product roadmap. Created marketing campaigns regarding products for internal and external customers. Built training programs and facilitated communication networks through intranet and teleconference management. Developed and managed Lean Six Sigma Program for the site as a Certified Black Belt.

Associate Director of Participant Services

• Sep 2006 - Feb 2009

Responsible for the management and oversight of 65+ employees across 4 departments. Created, negotiated, and manage a multi-million annual budget. Operations point person for Business Development. Responsible for ongoing development of multi-media advertising to target specific candidate demographics. Assist in determining project feasibility based on a strategic business plan. Oversee all vendor relations, contracts, and negotiations. Developed a 20-person call center from the ground up.

Recruiting and Screening Manager

• Oct 2001 - Sep 2006

Developed and implemented a company-wide customer service and database training program. Managed a 10-person team of entry- to high-level employees. Developed tools and policies leading to increased efficiency of department operations. Managed multi-million dollar national ad campaigns. Created all standard operating procedures and policies for the department. Researched, implemented, and oversaw the implementation of a new database and subsequent data migration. Developed a market research… Show more Developed and implemented a company-wide customer service and database training program. Managed a 10-person team of entry- to high-level employees. Developed tools and policies leading to increased efficiency of department operations. Managed multi-million dollar national ad campaigns. Created all standard operating procedures and policies for the department. Researched, implemented, and oversaw the implementation of a new database and subsequent data migration. Developed a market research program. Established departmental reporting systems for the CEO and Board of Directors to assist in cash flow management and work-in-progress reports.

Accounting & Finance Recruiter

• May 2000 - Oct 2001

Recruited employed and unemployed candidates using a variety of strategies. Responsible for personnel management of 100+ staff. Staffed and assessed candidates for high-profile clients. Assisted clients with employee orientation, including benefits information. Negotiated employment offers on behalf of both candidate and client. Maintained 42 clients, 3 ranked in the top 10 of TERRA’s gross profit producers. Wrote postings for college recruitment, and oversaw newspaper and internet advertising Recruited employed and unemployed candidates using a variety of strategies. Responsible for personnel management of 100+ staff. Staffed and assessed candidates for high-profile clients. Assisted clients with employee orientation, including benefits information. Negotiated employment offers on behalf of both candidate and client. Maintained 42 clients, 3 ranked in the top 10 of TERRA’s gross profit producers. Wrote postings for college recruitment, and oversaw newspaper and internet advertising