Experience

Accretive Technology Group

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Tech Support Specialist

  • May 2022 - Present



A Sharp, LLC

• Computer Games
• 1 - 100 Employee

• Independent Game Tester

  • Jan 2017 - May 2022

  Execute and conduct testing of specified game sections, define opportunities for process improvements and make recommendations. Extensive testing within gameplay to ensure timely delivery of software with high quality. Develop and apply personal testing processes for new iOS game. Communicate gameplay and issues via Slack in a virtual team environment. Report, track, and verify issues resolved with Fogbugz. Execute and conduct testing of specified game sections, define opportunities for process improvements and make recommendations. Extensive testing within gameplay to ensure timely delivery of software with high quality. Develop and apply personal testing processes for new iOS game. Communicate gameplay and issues via Slack in a virtual team environment. Report, track, and verify issues resolved with Fogbugz.



Ameriflex

• United States
• Insurance
• 100 - 200 Employee

• Software Quality Assurance Analyst

  • Apr 2018 - Jul 2018



TWO MEN AND A TRUCK®

• United States
• Truck Transportation
• 700 & Above Employee

• Software Tester

  • Jun 2015 - Apr 2017

  Performed manual system, unit, acceptance and regression testing for mobile and proprietary software.Validate, verify, communicate and resolve software issues through careful, documented testing process.Implemented and maintained tools for team use to improve communication.

• Sales Support Specialist

  • May 2014 - Jun 2015

  Creation of National Sales Center knowledge base for Call Center usage. Improved the virtual chat program for the company website.Provided 24 hour support for both CSR’s and the After Hours program team.Creation and improvement of internal tracking processes and associated documentation.Quality assurance to ensure highest customer satisfaction.

• Customer Response Team Lead

  • Aug 2011 - May 2014

  Managed a nationwide team of Customer Response Representatives in a virtual and office environment.Transitioned team from a virtual environment to effectively function in an office environment.Developed and maintained master spreadsheets for team use to facilitate job process.Developed and implemented tracking and reporting processes.Managed team scheduling for maximum productivity.Implemented training on all facets of the After Hours Program.Implemented a successful virtual chat program for the company website.Quality assurance functions to monitor and coach team to ensure highest customer satisfaction. Show less

• CSR

  • Nov 2009 - Aug 2011

  Sales and Customer Service for large franchise location. Improved ratings for jobs booked at location including raising accuracy in quoting to 95%.Tracked and documented customer interactions.Developed Logistics and scheduling for 20 vehicles between two locations.Detailed account functions including daily financial reporting and invoicing.



Industrial Communications

• Admin/Customer Service

  • Jul 2005 - Jun 2009

  Office Management with detailed accounting functions to include daily financial reports and invoicing. Revised internal processes to improve both purchasing control and inventory maintenance. Customer Care for issues on accounts, trouble shooting and problem resolution with service. Creation and implementation of training program for employees at multiple locations including detailed documentation. Tech II for Sprint and Nextel phone repair. Office Management with detailed accounting functions to include daily financial reports and invoicing. Revised internal processes to improve both purchasing control and inventory maintenance. Customer Care for issues on accounts, trouble shooting and problem resolution with service. Creation and implementation of training program for employees at multiple locations including detailed documentation. Tech II for Sprint and Nextel phone repair.