Kathy Kantner
Provider Relations Liaison at Midwest Palliative & Hospice CareCenter- Claim this Profile
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Bio
Mary Pat Whaley, FACMPE, CPC
Kathy and I worked together in 2010 designing a call center model for primary care. We discussed phone philosophy at length, and found we share similar beliefs about customer service in healthcare. I enjoyed many discussions with Kathy leading up to a professional relationship and never felt that she was pushing me to buy her service or shorten the sales cycle. Once the sale was complete, she turned me over to a service rep, but always kept in touch checking on the process. Not only did I appreciate and respect Kathy's professionalism, I felt the same about everyone from Pronto I came in contact with. I would recommend Kathy to any friend or colleague looking for a call center executive, and hope to work with her again in the future.
Julie Kollada
Kathy is a consumate professional with a high level of integrity and knowledge. She is always a pleasure to work with.
Mary Pat Whaley, FACMPE, CPC
Kathy and I worked together in 2010 designing a call center model for primary care. We discussed phone philosophy at length, and found we share similar beliefs about customer service in healthcare. I enjoyed many discussions with Kathy leading up to a professional relationship and never felt that she was pushing me to buy her service or shorten the sales cycle. Once the sale was complete, she turned me over to a service rep, but always kept in touch checking on the process. Not only did I appreciate and respect Kathy's professionalism, I felt the same about everyone from Pronto I came in contact with. I would recommend Kathy to any friend or colleague looking for a call center executive, and hope to work with her again in the future.
Julie Kollada
Kathy is a consumate professional with a high level of integrity and knowledge. She is always a pleasure to work with.
Mary Pat Whaley, FACMPE, CPC
Kathy and I worked together in 2010 designing a call center model for primary care. We discussed phone philosophy at length, and found we share similar beliefs about customer service in healthcare. I enjoyed many discussions with Kathy leading up to a professional relationship and never felt that she was pushing me to buy her service or shorten the sales cycle. Once the sale was complete, she turned me over to a service rep, but always kept in touch checking on the process. Not only did I appreciate and respect Kathy's professionalism, I felt the same about everyone from Pronto I came in contact with. I would recommend Kathy to any friend or colleague looking for a call center executive, and hope to work with her again in the future.
Julie Kollada
Kathy is a consumate professional with a high level of integrity and knowledge. She is always a pleasure to work with.
Mary Pat Whaley, FACMPE, CPC
Kathy and I worked together in 2010 designing a call center model for primary care. We discussed phone philosophy at length, and found we share similar beliefs about customer service in healthcare. I enjoyed many discussions with Kathy leading up to a professional relationship and never felt that she was pushing me to buy her service or shorten the sales cycle. Once the sale was complete, she turned me over to a service rep, but always kept in touch checking on the process. Not only did I appreciate and respect Kathy's professionalism, I felt the same about everyone from Pronto I came in contact with. I would recommend Kathy to any friend or colleague looking for a call center executive, and hope to work with her again in the future.
Julie Kollada
Kathy is a consumate professional with a high level of integrity and knowledge. She is always a pleasure to work with.
Experience
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Midwest CareCenter
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Provider Relations Liaison
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Mar 2011 - Present
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Pronto Connections, Inc.
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United States
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Telecommunications
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1 - 100 Employee
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VP Business Development
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Jun 2009 - Mar 2011
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Midwest CareCenter
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Provider Relations Representative
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Sep 2006 - Jun 2009
Developed Referral Network for Home Health Agency, Private Duty Services and Home Medical Visits Developed Referral Network for Home Health Agency, Private Duty Services and Home Medical Visits
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Certified Laughter Leader
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Aug 2006 - 2009
Provides laughter workshops to groups to improve health through laughter Provides laughter workshops to groups to improve health through laughter
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Vice President Partner
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Mar 1992 - Sep 2004
Consulting firm specializing in improving telesales programs with operations improvements, call center audits and customized supervisor and representative training. Verticals included insurance, consumer services and products, warrenty and membership programs. Consulting firm specializing in improving telesales programs with operations improvements, call center audits and customized supervisor and representative training. Verticals included insurance, consumer services and products, warrenty and membership programs.
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Director Of Operations and Marketing
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1989 - 1993
As a senior staff director I developed Marketing and Sales programs for Home Health, Hospice, and Private Duty Services. Business Operations Manager for Facillities, Medical Records, Accounts Recievalble, Private Duty and Sales Administration As a senior staff director I developed Marketing and Sales programs for Home Health, Hospice, and Private Duty Services. Business Operations Manager for Facillities, Medical Records, Accounts Recievalble, Private Duty and Sales Administration
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Education
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Loyola University Chicago
Nursing
Community
