Kathy Szostak
Information Systems Support Specialist at Countryside Bank - IL- Claim this Profile
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Bio
Adam Strack
I have worked with Kathy for a short time as a member of our small but dynamic Information Systems, Support and Services department. In that time she has always impressed me, willing to help out with tasks even outside her role or responsibility. Her depth and breadth of online banking knowledge is impressive. Her exceptional customer service and training skill sets make Kathy an integral key in our ability to effectively support both internal and external customers. Kathy has that unique set of personality, customer empathy, and banking technical expertise that make her an exceptional member of this Team.
Tony Diana
I have known and worked with Kathy for approximately 9 years, with the last year of that time having her as my employee in the Information Systems department. Kathy was always a trusted resource for IT while she was in the retail area of the bank, which factored heavily in my decision to hire her as an Information Systems employee. Kathy’s primary function in IT was that of a project manager, but quickly grew with her own initiative to encompass a much greater service delivery and product administrator role. Kathy has always been a team player, and her honesty, dependability, and initiative to take on new projects and learn new systems were all traits that I always appreciated as an employer. Kathy’s excellent customer service skills in dealing with both internal and external customers made her an invaluable member of the department. I would recommend Kathy without any hesitation to any potential employer
Adam Strack
I have worked with Kathy for a short time as a member of our small but dynamic Information Systems, Support and Services department. In that time she has always impressed me, willing to help out with tasks even outside her role or responsibility. Her depth and breadth of online banking knowledge is impressive. Her exceptional customer service and training skill sets make Kathy an integral key in our ability to effectively support both internal and external customers. Kathy has that unique set of personality, customer empathy, and banking technical expertise that make her an exceptional member of this Team.
Tony Diana
I have known and worked with Kathy for approximately 9 years, with the last year of that time having her as my employee in the Information Systems department. Kathy was always a trusted resource for IT while she was in the retail area of the bank, which factored heavily in my decision to hire her as an Information Systems employee. Kathy’s primary function in IT was that of a project manager, but quickly grew with her own initiative to encompass a much greater service delivery and product administrator role. Kathy has always been a team player, and her honesty, dependability, and initiative to take on new projects and learn new systems were all traits that I always appreciated as an employer. Kathy’s excellent customer service skills in dealing with both internal and external customers made her an invaluable member of the department. I would recommend Kathy without any hesitation to any potential employer
Adam Strack
I have worked with Kathy for a short time as a member of our small but dynamic Information Systems, Support and Services department. In that time she has always impressed me, willing to help out with tasks even outside her role or responsibility. Her depth and breadth of online banking knowledge is impressive. Her exceptional customer service and training skill sets make Kathy an integral key in our ability to effectively support both internal and external customers. Kathy has that unique set of personality, customer empathy, and banking technical expertise that make her an exceptional member of this Team.
Tony Diana
I have known and worked with Kathy for approximately 9 years, with the last year of that time having her as my employee in the Information Systems department. Kathy was always a trusted resource for IT while she was in the retail area of the bank, which factored heavily in my decision to hire her as an Information Systems employee. Kathy’s primary function in IT was that of a project manager, but quickly grew with her own initiative to encompass a much greater service delivery and product administrator role. Kathy has always been a team player, and her honesty, dependability, and initiative to take on new projects and learn new systems were all traits that I always appreciated as an employer. Kathy’s excellent customer service skills in dealing with both internal and external customers made her an invaluable member of the department. I would recommend Kathy without any hesitation to any potential employer
Adam Strack
I have worked with Kathy for a short time as a member of our small but dynamic Information Systems, Support and Services department. In that time she has always impressed me, willing to help out with tasks even outside her role or responsibility. Her depth and breadth of online banking knowledge is impressive. Her exceptional customer service and training skill sets make Kathy an integral key in our ability to effectively support both internal and external customers. Kathy has that unique set of personality, customer empathy, and banking technical expertise that make her an exceptional member of this Team.
Tony Diana
I have known and worked with Kathy for approximately 9 years, with the last year of that time having her as my employee in the Information Systems department. Kathy was always a trusted resource for IT while she was in the retail area of the bank, which factored heavily in my decision to hire her as an Information Systems employee. Kathy’s primary function in IT was that of a project manager, but quickly grew with her own initiative to encompass a much greater service delivery and product administrator role. Kathy has always been a team player, and her honesty, dependability, and initiative to take on new projects and learn new systems were all traits that I always appreciated as an employer. Kathy’s excellent customer service skills in dealing with both internal and external customers made her an invaluable member of the department. I would recommend Kathy without any hesitation to any potential employer
Experience
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Countryside Bank
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United States
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Banking
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1 - 100 Employee
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Information Systems Support Specialist
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Jan 2019 - Present
Collaborate with other members of the Information Systems department as well as business units to analyze, test, plan, and deploy new products and services. Train bank personnel in the use of existing products and services. Work closely with external entities including but not limited to vendors, legal professionals, and banking industry professional groups. Establish or serve on various strategic committees as needed.Manage all aspects of consumer online & mobile banking support escalations and overflow of business online banking support. Troubleshoot enrollments, bill pay issues, external transfer, and Zelle issues (consumer only). Answer any questions that come in via online messaging platform. Administrator for multiple web applications and network systems for new users and maintenance (password resets, lock outs, etc). Create and design pages for the bank’s internal informational Wiki website. Show less
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Teller Supervisor/Relationship Banker
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Aug 2002 - Dec 2018
Lead trainer for new employees within the Retail department on daily transactions and bank policies.Balance ATM transactions, cash vault and bank wide teller cash report daily. Order currency from and prepare currency shipments to the Federal Reserve. Complete Currency Transaction Reports and monitor CTR reporting daily to ensure all necessary reports are complete and accurate. Aid tellers with all balancing issues. Conduct monthly vault and teller audits. Answer customer emails and perform daily maintenance on Internet Banking. Execute customer transactions, including deposits, withdrawals, and bank checks. Prepare, scan, and correct teller work for processing. Open and maintain customer accounts. Attend to customer inquiries and complaints. Show less
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Legal Secretary
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Feb 2002 - Jul 2002
Maintained client financial accounts. Entered legal time logs. Mailed monthly bills. Received and processed client payments. Composed court documents and correspondence. Answered and directed telephone calls. Maintained client financial accounts. Entered legal time logs. Mailed monthly bills. Received and processed client payments. Composed court documents and correspondence. Answered and directed telephone calls.
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Senior Teller
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Jun 1998 - Sep 2001
Controlled closing the branch daily. Opened and secured the branch every Saturday. Conducted monthly vault and teller audits. Attended to customer inquiries and complaints when senior manager was not present. Prepared teller work for the proof department. Responsible for creating and maintaining the safety deposit box records. Balanced the ATM transactions and cash control. Trained new employees on daily transactions and bank policies. Aided tellers with all balancing issues. Basic teller transactions i.e. withdrawals, deposits, check cashing. Show less
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Education
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St. Xavier University
Bachelor of Arts (B.A.), Criminal Justice -
Moraine Valley Community College
Community
