Director, Program Management

• Aug 2010 - Present

Director

• Dec 2018 - Jan 2021

Associate Director Client Services

• Mar 2016 - Dec 2018

Senior Project Manager

• Jul 2014 - Mar 2016

· Provide management and leadership to project teams in order to ensure the client’s project proceeds on time and within budget· Act as a primary client contact for 10 or more clinical trials· Managing client expectations by ensuring the delivery of the highest quality service· Providing strategic direction during the implementation and live stages of the trial· Escalating promptly any issues that may impact operations.· Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.· Directly supervise three Live Study Managers; Train and Mentor new Associate Live Study Managers

Senior Live Study Manager

• Aug 2010 - Jul 2014

• Provide product development support for 1-2 clinical trials simultaneously including creating call flows, development of user acceptance testing scripts, and leading user acceptance testing• Lead point of contact for 5-9 live clinical trial systems throughout the trial lifecycle• Directly supervise three Associate Live Study Managers; Train and mentor new Associate Live Study Managers • Support software engineering and validation processes during the study development and project amendment phases• Created client standard call flows for Pfizer • Program Manager on Pfizer 5 study suite during the development phase• Actively participated in a Kaizen team to shorten and refine specification requirements gathering phase• Assisted in refining the RACI task matrix for all client service roles, as a member of the FROST team

Accounting Manager

• Nov 2006 - Aug 2010

• Performed all Payroll and Human Resources functions • Managed all Accounts Receivable and Accounts Payable Functions • Provided account management for three clients • Assisted in the development of a new MRP system as part of the Install Team • Performed all Payroll and Human Resources functions • Managed all Accounts Receivable and Accounts Payable Functions • Provided account management for three clients • Assisted in the development of a new MRP system as part of the Install Team

Billing/Account Service Associate

• Feb 2005 - Oct 2006

• Provided account management and acted as primary client contact for Chicago Land Chambers • Quality Analyst and process coach for End-State team • Developed and led new hire training on End-State systems • Specialized in Legacy and End-State Systems, and specialty accounts such as MMEHT and NNEBT • Provided account management and acted as primary client contact for Chicago Land Chambers • Quality Analyst and process coach for End-State team • Developed and led new hire training on End-State systems • Specialized in Legacy and End-State Systems, and specialty accounts such as MMEHT and NNEBT