Student

• Mar 2020 - Present

Operations Technician

• Apr 2019 - Nov 2019

Job Seeker

• Apr 2019 - Nov 2019

Operations Tech Offnet

Operations Technician

• Apr 2019 - Nov 2019

Intercede between CenturyLink network technicians and Local Exchange Carriers (LEC) technicians to ensure customer trouble tickets are resolved in the shortest possible time frame.

Customer Solutions Advocate

• Jun 2016 - Apr 2019

Customer Service Advocate

• Jun 2016 - Apr 2019

Resolve customer issues as well as sales, Retention and Scheduling Remote Desktop Support for small and enterprise level Tech Support 360 customers.

Customer Care Advocate - at&t Tech Support 360

• Jun 2016 - Apr 2019

Sales, Retention and Scheduling Remote Desktop Support for small and enterprise level Tech Support 360 customers. Sales, Retention and Scheduling Remote Desktop Support for small and enterprise level Tech Support 360 customers.

System Application Specialist

• Nov 1998 - Apr 2012

Took customer trouble reports via telephone & email, created customer trouble tickets and provided timely updates to both customers and engineers regarding test findings, resolution implementation and completion. Complied with all ISO 9000 requirements which assisted in Avaya winning JD Powers awards from 2007 – 20011. 1998 – 2004 System Support Specialist - Worked primarily with end user customers to resolve hardware and software/administration issues. Dispatched field technicians with replacement hardware when needed. Worked on Definity G1, G3I, G3S, System 75, Prologix and Definity Audix. 2004 – 2012 System Application Specialist – Troubleshooting hardware, software/administration and data/VoIP networking troubles on large national accounts through Help Desk Personnel. Dispatched field technicians with replacement hardware when needed. Worked on Definity G3R, Intuity Audix, S8300, 8500, 8700 & 8800 servers as well as G350, 450 & 650 gateways. Created customer trouble tickets for Modular Messaging issues. Made test calls, answered basic questions and worked with Tier 3 engineers to resolve customer trouble reports. Familiarity with MS Exchange and tape, optical drive and hard disk backup systems. Worked remotely with field technicians, customers and 3rd party vendors to resolve T1/E1, DS1, DS0, ISDN PRI/BRI and DNS troubles. Worked with end users, help desk personnel, technicians, engineers and project managers in NAR, CALA, EMEA and APAC regions. Show less

Secretary to the Human Resources Officer

• 1995 - 1998

Developed & maintained a filing system according to the Modern Army Record Keeping System (MARKS) maintained tome cards for both Army and Air Force National Guard personnel, key control, office supply control, produced a monthly Human Resources Office Newsletter with statewide distribution, created a PowerPoint presentation for Guard Bureau personnel. Developed & maintained a filing system according to the Modern Army Record Keeping System (MARKS) maintained tome cards for both Army and Air Force National Guard personnel, key control, office supply control, produced a monthly Human Resources Office Newsletter with statewide distribution, created a PowerPoint presentation for Guard Bureau personnel.

Health Information Management Technician

• Jul 1994 - Jun 1995

Inpatient/outpatient coding, health information management activities. Inpatient/outpatient coding, health information management activities.

Medical Record sCoder and Health Information Technician

• 1993 - 1994

Coded and abstracted inpatient, long term care, and psychiatric patient records according to ICD-9-CM, DSM, and CPT regulations. Reviewed records for completeness, accuracy and compliance with regulations. Provided patient information to insurance companies and other healthcare providers in compliance with regulations. Assisted physicians in completing record requirements. Coded and abstracted inpatient, long term care, and psychiatric patient records according to ICD-9-CM, DSM, and CPT regulations. Reviewed records for completeness, accuracy and compliance with regulations. Provided patient information to insurance companies and other healthcare providers in compliance with regulations. Assisted physicians in completing record requirements.

Medical Coder

• Aug 1989 - Jun 1993

Ambulatory services and emergency department coding. Ambulatory services and emergency department coding.

Outpatient Coder

• 1989 - 1993

Coded outpatient and emergency patient records according to ICD-9-CM and CPT coding regulations. Coded outpatient and emergency patient records according to ICD-9-CM and CPT coding regulations.