Experience

Clayton Kendall

• United States
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • May 2006 - Present

  - Generate quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market our products to potential customers- Responsible for sourcing and developing client relationships- Consistent use of sales approach and techniques based on product or service solutions- Log, track and maintains customer contact and contact records, as well as all sales and prospecting activities- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability- Stay up to date with industry knowledge, trends and market developments.- Provide consistent feedback on market trends to marketing and merchandising on a weekly basis- Strong commitment to resolving customer issues while maintaining a high level of professionalism and customer service- Compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances- Create orders generated from quotes, submit orders to accounting, and track all profit as it pertains to the order- Effectively provide prompt, accurate, and professional responses to customer concerns or inquiries- Ability to maintain composure with a friendly demeanor while discussing difficult and complex issues with discontent clients- Develops customer relationship strategies, including growth and retention plans.- Performs duties such as answer/initiate phone calls or written correspondence from/to customers or Sales relating to pricing, replacement, shipping, placing orders or order status.