Experience

IMA Consulting

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Principal and Owner

  • Mar 2007 - Present

  Perform assessment and analysis of all aspects of patient registration and customer service in health care environments. Primary objectives are improvement of manual work flow processes for the enhancement of reimbursement and increased patient satisfaction. Point of service cash collection practices or lack thereof is always at the forefront of my analysis. Assistance with facilitation or implementation of any forthcoming recommendations as well as provision of interim leadership if and as needed. I have also served as a management “backfill” for organizations bringing live a new registration and billing system or are otherwise transitioning. Ensure compliance with Joint Commission requirements and CMS regulations. Clients have included but are not limited to: Cedars Sinai Medical Center Kaiser Permanente (3 engagements) Dignity Health (3 engagements) St. Charles Health System SSM Healthcare (2 engagements) SCL Healthcare Turning Point Revenue Cycle Solutions Healthcare Resource Group Show less



ACS Healthcare

• Senior Management Consultant, Revenue Cycle

  • Jan 2005 - Mar 2007

  Provided 6 months of interim management and stabilization for the admissions and registration departments of a large county hospital in central California. Completed a long term revenue cycle project in Las Vegas where my primary focus was on ED processes and patient work flow redesign as well as day to day operational responsibilities. Provided 6 months of interim management and stabilization for the admissions and registration departments of a large county hospital in central California. Completed a long term revenue cycle project in Las Vegas where my primary focus was on ED processes and patient work flow redesign as well as day to day operational responsibilities.



K.D.Kelly Consulting

• Phoenix, Arizona Area

• Principal

  • Jun 2000 - Jan 2005

  Perform assessment and analysis of all aspects of patient registration and customer service in health care environments. Primary objectives are improvement of manual work flow processes for the enhancement of reimbursement and increased patient satisfaction. Point of service cash collection practices or lack thereof is always at the forefront of my analysis. Assistance with facilitation or implementation of any forthcoming recommendations as well as provision of interim leadership if needed. I have also served as a management “backfill” for organizations bringing live a new registration and billing system or are otherwise transitioning. Ensure compliance with Joint Commission requirements and CMS regulations. Clients have included but are not limited to: Cedars Sinai Medical Center Kaiser Permanente (3 engagements) Dignity Health (2 engagements) St. Charles Health System SSM Healthcare (2 engagements) Show less



Dignity Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Service Delivery Leader (System Director), Patient Registration

  • Feb 1998 - Jun 2000

  Directed the design, implementation and oversight of standardized patient registration processes. This complimented the centralized billing operations for 6 of the 48 CHW facilities in California, Arizona and Nevada that would ultimately transition to the shared services model within five years. Provided consultative and interim management services to hospitals within the system. • Designed and implemented standardized system-wide technologic and manual registration process work flows that optimized services and financial efficiencies. Pre-registrations increased by more than 68%. • Developed and implemented a standardized “Conditions of Admission” form for use throughout the system. Show less



Swedish Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director, Patient Access

  • Jan 1996 - Feb 1998

  Revamped the daily operations of admitting, emergency and outpatient registration for this community hospital (295 + beds). Primary role included assessment and evaluation of staffing, quality assurance/monitoring and maximization of reimbursement through precertification and authorization at time of service, while maintaining the highest level of customer satisfaction. • Incorporated the precertification/authorization function into the registration process for all areas of service, significantly reducing the number of payment denials from insurance and managed care companies. Pre-Certifications increased by more than 45%. • Established a pre-registration process for OB and scheduled outpatients that allowed patients to report directly to the point of service. • Implemented a new admission face sheet that printed on demand to nursing units and physician offices, eliminating the delivery delay and saving the cost of custom printing: approximately $12,000 annually Show less



Marianjoy Rehabilitation Hospital

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Director - Admissions

  • Jan 1995 - Jan 1996

  Managed the coordination, staffing, set up and daily operations of a new admissions department encompassing all sites for this major rehabilitation provider (110 + beds). Specific responsibilities included site selection, design and configuration of workspace, equipment acquisition and installation, program development, marketing, community relations, budget control, personnel recruitment, training and supervision and finally, implementation of the new processes. • Successfully established a new admission/registration department utilizing a patient focused model, reducing the admissions process from 187 steps to 20. • Marketed new program to surrounding region, increasing community utilization and awareness. Show less