Kathy Grant
Software Tester at Red7Mobile Limited- Claim this Profile
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Bio
Experience
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Red7Mobile Limited
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United Kingdom
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Information Technology and Services
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1 - 100 Employee
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Software Tester
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Jul 2017 - Present
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HPI Ltd
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Support Analyst
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Oct 2004 - Apr 2016
As a Support Analyst I assist the Customer Services Department and Helpdesk with queries in which they are unable to resolve. This involves investigation work, liaising with all relevant departments including external Account Managers. The resolution is to provide a full explanation where a process may have been misinterpreted or to present documented evidence to the development teams to resolve. As a tester I am responsible for the full breadth of test activities from test planning, test estimation, test analysis, test scripting through to test execution and reporting to ensure application changes are fully tested in all environments including the Live environment. All documentation is collated and kept for Audit purposes and change control is fully adhered too.ISEB Foundation Certificate in Software Testing Extensive knowledge to create and execute manual test scripts based on user requirements Raising and prioritising of bug/incidents and reportingAbility to Lead Test Teams on large or small ProjectsExperience of Software functional testing across a broad range of applications including client/server/web applications and mobile.Extensive knowledge of DVLA and plate transfer dataConform to ISO27001 certified environments having regular audits Show less
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Customer Services Agent
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Mar 2001 - Oct 2004
Outbound calls to Insurance companies/Police/Finance houses and Inspection depots to confirm status of vehicles. Confirming details back to the customer . Inbound calls form customers regarding queries raised.
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Contact Center Agent
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Mar 1999 - Mar 2001
Inbound calls from members of the Motor Trade to confirm vehicle details and any interests held, such as Stolen/Finance/written off. This also involved reporting any queries and passing onto correct area. Inbound calls from Members of the Public, converting the call into a sale and reporting any queries which could not be dealt with over the phone.
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Education
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Surbiton High School