Kathy (Flynn) Akers
Senior Housing Data Clerk / Veteran's Memorial Family Development at Woonsocket Housing Authority- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Fair Housing Specialist
Edelman & Willialms Law FirmApr, 2017- Nov, 2024 -
HUD Certified Rental Calculation Certificate for Public Housing
Department of Housing & Urban Development, US Gov't AgencyFeb, 2016- Nov, 2024 -
Notary Public
State of Rhode, Office of the Secretary of StateJun, 2017- Nov, 2024 -
Mental Health First Aid
National Council for Behavioral HealthSep, 2017- Nov, 2024
Experience
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Woonsocket Housing Authority
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United States
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Non-profit Organizations
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1 - 100 Employee
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Senior Housing Data Clerk / Veteran's Memorial Family Development
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Oct 2016 - Present
Perform annual tenant recertifications and interim updates. Strong interaction with residents who are updating family/financial information; collect tenant rents and prepare/mail letters to residents on stipulations; assist maintenance department foreman by preparing preventative maintenance letters, etc. Prepare/maintain all rent/maintenance excel files and prepare/distribute monthly reports as required and prepare adhoc reports as needed. Assist Public Housing Manager with move out and annual inspections and court hearings as needed. Perform manager duties in manager's absence.
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Intake Specialist
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May 2014 - Present
Assist clients with need for housing. Assist clients with completion of housing application; conduct fact-finding to determine validity of information; advise clients of other agencies available to assist in situation.
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Stop & Shop
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Retail
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700 & Above Employee
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customer service specialist
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Nov 2011 - Apr 2014
Supervise and train cashiers, baggers and customer service desk personnel. Served as first point of contact for any customer dissatisfaction, resolved issue/problem within scope allowed by company. Assisted Department Head and store management team with other duties as assigned. Supervise and train cashiers, baggers and customer service desk personnel. Served as first point of contact for any customer dissatisfaction, resolved issue/problem within scope allowed by company. Assisted Department Head and store management team with other duties as assigned.
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Bank of America
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United States
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Banking
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700 & Above Employee
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customer service representative
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Nov 2007 - Nov 2011
Assist customers with status of their accounts; sell new accounts to customers as required Assist customers with status of their accounts; sell new accounts to customers as required
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Customer Service Representative II
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Nov 2007 - Nov 2011
Serve as first point of contact for customers in a high volume call center. Using bank's first resolution philosophy, solve everyday and complex issues regarding account statuses, identifying customer's needs in providing them with the best account for their needs; research further resolutions regarding account transaction issues. Promote and open checking, savings, and Certificates of Deposits, online banking and other bank products as required, and consistently meet monthly metrics as required by company for pay for performance requirements.
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ACSDH
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Nov 2000 - Oct 2007
Assistant front-end manager for multi-store supermarket retail chain. Provided exceptional customer service making sure checkout lines moved efficiently; supervise, train, and mentor cashiers and baggers; run daily, weekly and ad-hoc reports for store management as required. Handled customer complaints and compliments, and solved problems within scope allowed. Also served as backup cash office manager, balancing store books on a weekly basis. Assistant front-end manager for multi-store supermarket retail chain. Provided exceptional customer service making sure checkout lines moved efficiently; supervise, train, and mentor cashiers and baggers; run daily, weekly and ad-hoc reports for store management as required. Handled customer complaints and compliments, and solved problems within scope allowed. Also served as backup cash office manager, balancing store books on a weekly basis.
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Newsroom/administrative assistant
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Oct 1998 - Oct 2005
Assist editors in compiling news stories for local newspapers. Responsible for composing, editing and proofing obituaries, wedding and engagement announcements, birth announcements, miscellaneous press releases received for publication, and served as first point contact with local school departments for annual publication of Bus Routes section. Compiled, typeset, and proofed all bus schedules for 10 cities and towns served by this local paper, and local regional schools which served nearby towns.
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Administrative assistant
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Oct 1998 - Sep 2005
to editors and reporters. Customer service skills included interacting with public, funeral homes, various political and government employees, and other media outlets. Typeset and proofed various news releases, obituaries and other information as assigned. Kathleen FlynnPage 2Maintained billing log for obituaries, death notices, photo reprints, weddings, and engagements. Served as liaison with other departments in the company for information requests and as telephone system "expert" which included assigning extensions to new employees, maintaining company telephone directory and resolving any telephone service related issues. Maintained office supply inventory for newsroom including ordering of supplies and maintenance of office equipment (copy, fax, etc.
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Newsroom Assistant
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1997 - 2005
Assist editors and reporters with efficient and timely processing of information received in newsroom Wrote obituaries, wedding and engagement announcements and various other press releases received in newsroom. Served as first point of contact via phone and face regarding visitors to newsroom. Served as primary phone coordinator for the company; updating phone system, etc.
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Payroll / Human resources assistant
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Mar 1984 - Jan 1994
Served as payroll or human resources administrative assistant for various companies over several years. Experience includes payroll representative for multi-state nursing home facility owner, handling payroll for occupational, speech, and rehabilitation therapists in a fee for service environment in Massachusetts, Vermont, and New York. Served as payroll or human resources administrative assistant for various companies over several years. Experience includes payroll representative for multi-state nursing home facility owner, handling payroll for occupational, speech, and rehabilitation therapists in a fee for service environment in Massachusetts, Vermont, and New York.
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Served as administrative assistant
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Jan 1984 - Jan 1994
, insurance adjusters, typing nurse's home visit reports, and billing. Served as word processor for MCI-Norfolk, typing various legal documents. Served as a payroll and human resources assistant at the; Responsibilities included payroll for union and non-union associates along with scheduling of recruiter interviews and tests for applicants. Administered required tests at our Plymouth nuclear site and at our headquarters in Boston. Skills MS Word; MS Excel; typing of 80 wpm; Dictaphone, proficient in multi-line phone systems and various general office machines including maintenance of machines.
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Education
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1980 - 1981
Revere High School
diploma, business -
1978 - 1980
Somerville High School, Somerville, Mass.
none, business
Community
