Experience

iTEK Services, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Supervisor

  • Nov 2013 - Present

  Establish and build relationships with Plan Managers. Ensure credibility with customers by thorough understanding of all operational systems, with focus on data processing, fulfillment and production systems. Maintaining detailed knowledge of products and services and serving as customers’ advocate with internal departments. Understand the company’s contract with the client. Ensure that customers understand the resources available to them and provide assistance when needed. Identify inside sales opportunities in a way that will maximize revenue, increase client satisfaction and provide a consistent experience. Work closely with On Boarding New Accounts Team to transition new accounts and provide training and development services for all new customers. Directed Customer Service Department for 3 facilities (Lake Forest, Atlanta, and Canada). Handled high escalation cases, analyze and provide solutions. Responsible for establishing, monitoring, and executing project plans with Senior Project Managers. Work closely with accounting team and prepare monthly billings.

• Customer Service Manager

  • Nov 2013 - Present



Rehabilitation Institute of Southern California

• Independent Living Skills Instructor

  • Jan 2012 - Nov 2013

  Work directly with clients in accomplishing specific goals and objectives described in their Individual Program Plan. Independent Living Skills program offer individuals the opportunity to learn or re-learn skills needed for daily living and maintenance of an independent lifestyle. Work directly with clients in accomplishing specific goals and objectives described in their Individual Program Plan. Independent Living Skills program offer individuals the opportunity to learn or re-learn skills needed for daily living and maintenance of an independent lifestyle.



Think Together

• United States
• Education Administration Programs
• 700 & Above Employee

• After School Program Leader

  • Jun 2010 - Jun 2011

  Work directly with an assigned class of approximately 20-25 students (from kindergarten to First grade). Establishing authority through leadership, communication, and patience to provide the students the strong foundation and nurturing environment. Prepare and implement weekly lesson plans for the students. Provide homework assistance while encourage the students to work independently and understand the concepts. Attend and participate in weekly staff meetings to debrief weekly lesson plans and prepare for upcoming week.