Experience

Mount Nittany Health

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Organizational Development Specialist

  • Aug 2020 - Present

  State College, Pennsylvania, United States Plans and executes organizational development interventions & programs that are aligned with system’s overall mission, as well as for each of its lines of business and their strategic business objectives.



Mount Nittany Medical Center

• Director

  • Aug 2000 - Aug 2020

  State College, Pennsylvania, United States Director of Service Excellence (patient experience and patient relations) for health system. Assesses, plans, implements, and evaluates the customer service needs of the organization and customers that the organization serves. Activities will include organizational and leadership education related to customer service, complaint management, surveying, benchmarking customer satisfaction data, patient advocacy, interpreter services and service coaching. Experience includes lead for MDI (managing… Show more Director of Service Excellence (patient experience and patient relations) for health system. Assesses, plans, implements, and evaluates the customer service needs of the organization and customers that the organization serves. Activities will include organizational and leadership education related to customer service, complaint management, surveying, benchmarking customer satisfaction data, patient advocacy, interpreter services and service coaching. Experience includes lead for MDI (managing daily improvement) boards and implementing purposeful leader rounding. In addition, served as interim director for Patient Access. Show less



Memorial Osteopathic Hospital

• Registered Nurse

  • 1994 - 2000

  York, Pennsylvania, United States Nursing Education, Diabetes Educator and Manager Critical Care



Saitnt Joseph Hospital

• Surgical Intensive Care Nurse

  • 1982 - 1994

  Lancaster, Pennsylvania, United States Neuro Trauma, Cardiac and Open Heart Units