Experience

GENERON, INC.

• United States
• Medical Device
• 1 - 100 Employee

• Purchasing Agent

  • May 2018 - Present

  Purchase all raw materials and chemicals necessary to build modules and membranes Negotiate pricing with vendors to minimize overall cost of parts, raw materials and supplies used throughout the plant Generate and track all Purchase orders for the Pittsburg R&D and manufacturing organizations Maintaining critical documentation necessary for auditing both hard copy and scanned versions Purchase all raw materials and chemicals necessary to build modules and membranes Negotiate pricing with vendors to minimize overall cost of parts, raw materials and supplies used throughout the plant Generate and track all Purchase orders for the Pittsburg R&D and manufacturing organizations Maintaining critical documentation necessary for auditing both hard copy and scanned versions



FLEETCOR

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Oct 2015 - Oct 2017

  Inbound call center averaging 50-60 customer calls per day Process multiple fleet card and account requests Utilize multiple applications to promptly and efficiently assist customers Assisting customers with setup of online access to their account Researching customer account to resolve account issues Using multiple computer software and hardware programs Handling customer request via email and phone Transfer calls to appropriate department or staff Process payments requested by phone requests Provide customers with accurate account information in a fast pace environment Billing explanation and adjustments when needed, including fee negotiation Oral and written communications with customers, department personnel and management



Department of Treasury & Finance

• Government Administration
• 200 - 300 Employee

• BMF Contact Representative

  • Nov 2014 - Oct 2015

  Provide technical assistance to businesses primarily through telephone interaction in a call center environment Address a wide range of tax issues that require unique solutions Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities Secure, analyze and protect sensitive personal and financial information Make determinations and use sound judgement to resolve taxpayer disputes and delinquency issues Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online database systems



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Business Service Representative

  • Apr 1997 - Apr 2011

  Answering 45-50 customer calls per day Researching customer account for product offering Billing explanation and adjustments Processing orders for new service, changes and disconnections Using multiple computer software and hardware programs Handling customer request via email and phone Advising customers of products and plans that might benefit them Fact finding to resolve customer disputes Outgoing calls to assure resolution of service issues Answering 45-50 customer calls per day Researching customer account for product offering Billing explanation and adjustments Processing orders for new service, changes and disconnections Using multiple computer software and hardware programs Handling customer request via email and phone Advising customers of products and plans that might benefit them Fact finding to resolve customer disputes Outgoing calls to assure resolution of service issues



Cellular One

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Feb 1995 - Dec 1996

  Handling 60-70 incoming calls per day Assisting customers with programming cellular phones Processing 30-40 order daily for service activation, changes or disconnection Adjusted bills for dropped calls, plan changes and service changes Investigated fraud claims for validity Located cloned cellular phones and disconnected them Handling 60-70 incoming calls per day Assisting customers with programming cellular phones Processing 30-40 order daily for service activation, changes or disconnection Adjusted bills for dropped calls, plan changes and service changes Investigated fraud claims for validity Located cloned cellular phones and disconnected them



The Benham Group

• Advertising Services
• 1 - 100 Employee

• Customer Representative

  • Feb 1995 - Feb 1996

  Answered 35 calls per day from customer Processed new request for purchase of stocks and bonds Account review and explanation of customer account values Responded to written and email request from customers Reviewed with customers all inquiries regarding correspondence sent Submitted weekly report of all work processed via Microsoft Office Answered 35 calls per day from customer Processed new request for purchase of stocks and bonds Account review and explanation of customer account values Responded to written and email request from customers Reviewed with customers all inquiries regarding correspondence sent Submitted weekly report of all work processed via Microsoft Office



Entergy

• United States
• Utilities
• 700 & Above Employee

• Customer Service Representative

  • Mar 1991 - May 1993

  Answered 50-60 incoming calls per day Handled customers request for new electric and gas service Processed orders for new, disconnects, and transferring of service Bill explanation per customer request Issued billing adjustment when necessary Handled emergency calls during service and storm outages Dispatched calls to technicians with details and directions to locations Callbacks to customers to insure service active Answered 50-60 incoming calls per day Handled customers request for new electric and gas service Processed orders for new, disconnects, and transferring of service Bill explanation per customer request Issued billing adjustment when necessary Handled emergency calls during service and storm outages Dispatched calls to technicians with details and directions to locations Callbacks to customers to insure service active