Experience

Fayetteville Athletic Club

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Group Fitness Instructor

  • Mar 2009 - Present

  Fayetteville Athletic Club Fayetteville, AR. – APRIL 2011- Present - Group Fitness Dance Aerobics Instructor *Dance Aerobics Instructor for formerly Mind Body Expression (MBE), revamped the class to incorporate more cardio and renamed class to my personal class name "Cardio Groove." Fayetteville Athletic Club Fayetteville, AR. – APRIL 2011- Present - Group Fitness Dance Aerobics Instructor *Dance Aerobics Instructor for formerly Mind Body Expression (MBE), revamped the class to incorporate more cardio and renamed class to my personal class name "Cardio Groove."



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Assistant Sales Manager

  • Dec 2014 - Present

  Managed a team of 11-13 staff. Store was consistently in the top 25 in the nation, 1st in the ARSM, 1st in the DOS and in the top 10 in the Market. Consistently above goal in all metrics.*Conducted daily observations and monthly and mid monthly action plans to ensure goals were met, and sales were being driven.*Ran reports to track performance and formulated sales incentives to drive competition, overall sales and to increase opportunities for recognition.* Led daily coaching discussion, various team meetings and group huddles. Followed up with observations to encourage and focus on certain metrics that needed improvement.* Daily conference calls with upper management, to recognize top performers, communicate best practices, to stay on top of promotions and communicate sales expectation. Pulled sales reports, and checking sales dashboard to keep up with the stores performance at all times.

• Retail Sales Consultant

  • Jul 2014 - Nov 2014

  AT&T Retail Sales Consultant. July 2014- Nov 2014* Excellent customer service, consistently maintained a 96%-100% Willingness to Recommend Score month over month.*Extensive knowledge of all cell phone operating systems and how to trouble shoot as needed. *Current and knowledgeable about all promotions, plans and phones sold by AT&T and it's competitors to be able to help offer a total customized solution for every customer and stay competitive.*Ability to work in a busy fast pace retail environment, addressing customers questions and concerns while deliver an extraordinary experience. *Connecting customers to the latest technology in mobility, as well as Uverse cable and Internet and Digital Life Smart Security and Automation, all while meeting sales goals. * Won #1 Retail Sales Consultant ouybof over 200 consultants and 7 stores in NorthWest Arkansas for the month of Oct 2014. *Promoted to Assistant Sales Manager Dec 2014- Present



BioBased Technologies LLC

• United States

• Logistics Manager

  • Jun 2004 - Jul 2008

  *Arranged the shipping of product to over 125 dealers nationally and internationally. *Processed an average of 2-10 shipments a day, emailed sales orders and tracking information daily to customers and followed up by tracking shipments to their destination with a dedicated customer service approach. *Prepared all shipping documents as well as customs forms for over 8 international dealers. *Obtained the most cost effective and reliable 3PL companies and freight carriers for the customer. Increased the number of brokers from 1 to multiple brokers. Brokered freight, obtaining direct pricing with multiple carriers and negotiated discounts of 84% and above, saving customers anywhere from $50-$500 per shipment. *Responsible for the Inventory management of 6 main products and numerous raw materials. *Distributed daily shipping details and sales recap to sales, accounting and operations, this data was an integral part of all reports. *Responsible for resolving freight bill discrepancies and insuring that freight bills were invoiced correctly for payment. Responsible for 90-94% decrease in freight bill discrepancies after requiring carriers/brokers to issue quote numbers for every shipment. *Also performed several other duties during my time with BioBased, including administrative assistant; human resources-payroll, insurance, workers comp; marketing support, customer service etc.



Abraham Lincoln Memorial Hospital

• United States
• Medical Practices
• 1 - 100 Employee

• Department Manager

  • Aug 2001 - Dec 2003

  Abraham Lincoln Memorial Hospital Lincoln, IL. - 2001-2003 -Registration Coordinator/Department Manager of Patient Registration and Emergency Room Registration: * Supervised 14 staff and managed the day to day operation of the registration department. * Supervised and assisted in the registration of all inpatients and outpatients. Customer service surveys noted with efficiency, accuracy, and attention to detail. * Maintained round the clock staffing, prepared payroll for payroll dept and conducted annual performance evaluations with raises. * Thorough knowledge of insurance and increased the ability to recognize different types of insurance cards. Registration errors decreased and minimal to no discrepancies noted with billing. * Addressed and attended to the needs of customers, provided superior customer service- Insured customer satisfaction as noted per customer appreciation cards. Maintained strict patient confidentiality: In compliance with HIPPA regulations. * Wrote and implemented policies and procedures for the registration department, increasing process flow and efficiency. * Served on a leadership team that developed, implemented and performed financial, operational, regulatory compliance and system-integrated audits to improve overall hospital efficiency.



North Kickapoo Group Home

• Resident Services Director

  • Jul 1996 - Aug 2000

  North Kickapoo Group Home Lincoln, IL. 1996-2000 Resident Service Director/Qualified Mental Retardation Professional (QMRP) * Director of an ICF/DD group home with 16 developmentally disabled residents and 12 staff. * Maintained round the clock staffing, performance evaluations, payroll, insurance and workman's comp. etc. * Part of Interdisciplinary Team (IDT). Conducted NeedAssessments. Wrote and implemented IDT programs in accordance with DHS specification to assist residents in independent living and behavioral management. * Supervised the self-medication process minimal to no errors noted and insured the accuracy of all documentation, med book, universal notes, IDT programs etc. * Habilitation Aide Certificate and thorough knowledge of all IDPH/IDPA rules and regulations. Participated in annual IDPH surveys and passed with minimal to no deficiencies. * Managed and balanced 16 resident accounts, and petty cash accounts for facility. * Maintained communication with residents and their parents and or legal/state guardians both in and out of state to keep them aware of their care and progress. * Coordinated with the day program meeting with them monthly to insure that residents IDT programs were being followed in an effort to foster independence.