Experience

Gaslight Group

• United States
• Restaurants
• 1 - 100 Employee

• Assistant General Manager

  • Jul 2021 - Present

  *Cooperating with the General Manager, and assisting with anything from project planning to staff management.*Nurturing positive working relationships with staff.*Delegating daily tasks.*Addressing any issues in a timely fashion.*Supervising staff and controlling merchandise.*Ensuring company policies and procedures are followed.*Setting a good example for staff.*Extensive knowledge with TOCK reservation system.*Extensive knowledge with Toast Tables reservation system.*Extensive knowledge of POS system (Toast) including menu building, troubleshooting, training FOH staff and co-managers.*Reviewing Labor and Sales while trying to meet goals*All alcohol beverage inventory*Alcohol menu refreshes and specials*Ensuring establishment is reaching health code standards. Show less

• Restaurant Manager

  • Sep 2019 - Jul 2021

  *Responsible for overseeing all aspects of restaurant operations in a high volume setting*Scheduling of all FOH associates*Assisting with social media marketing*Extensive knowledge with TOCK reservation system*Extensive knowledge with Toast Tables reservation system.*Responsible for integration and extensive knowledge of POS system (Toast) including menu building, troubleshooting, training FOH staff and co-managers.*Developing and maintaining relationships with customers and vendors Show less



Pier 290

• United States
• Restaurants
• 1 - 100 Employee

• Restaurant Manager

  • Sep 2017 - Sep 2019

  *Responsible for overseeing all aspects of restaurant operations in a high volume setting *Booking and scheduling of all live music *Scheduling of FOH associates *Assisting with social media marketing *Extensive knowledge of OpenTable Guest Center *Responsible for integration and extensive knowledge of POS system (Toast) including menu building, troubleshooting, training FOH staff and co-managers. *Developing and maintaining relationships with customers and vendors *Responsible for overseeing all aspects of restaurant operations in a high volume setting *Booking and scheduling of all live music *Scheduling of FOH associates *Assisting with social media marketing *Extensive knowledge of OpenTable Guest Center *Responsible for integration and extensive knowledge of POS system (Toast) including menu building, troubleshooting, training FOH staff and co-managers. *Developing and maintaining relationships with customers and vendors



Manhattan Country Club

• Hospitality
• 1 - 100 Employee

• Assistant Food & Beverage Manager

  • Mar 2017 - Sep 2017

  *Responsible for assisting General Manager and overseeing all aspects of restaurant operations in a country club setting *Booking and scheduling of all live music *Scheduling of FOH associates *Extensive knowledge of POS software (EZ Links powered by IBS) *Developing and maintaining relationships with members and vendors *Responsible for assisting General Manager and overseeing all aspects of restaurant operations in a country club setting *Booking and scheduling of all live music *Scheduling of FOH associates *Extensive knowledge of POS software (EZ Links powered by IBS) *Developing and maintaining relationships with members and vendors



Hertz

• United States
• Travel Arrangements
• 700 & Above Employee

• Associate Manager

  • May 2016 - Mar 2017

  * Supporting achievement of location sales and margin goals by working closely with Location Manager on assigned tasks and develops management skills to qualify for promotion to the next level by successfully meeting daily challenges with hands-on experience. * Ensuring a positive customer experience by effective management of rental process to include qualifying the renter and completing contracts. * Achieving individual sales goals and customer service goals. * Growing sales by expansion of marketing efforts to referral sources (body shops, car dealerships, etc.). * Maximizing margin by upselling customers to higher-priced services and ancillary products * Protecting company assets through enforcement of company policies * Providing support for the branch's business plan by assisting the location manager with billing issues and processing payments. * Upholding company standards by ensuring car has no visible external dirt, inside is vacuumed and no trash from previous occupants, seats are clean of debris and stains, and fuel tank is full. * Contributing to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Drives change from within to improve customer satisfaction and uses teamwork to tackle problems. Show less



Tubby’s Seafood

• Savannah, GA

• Server/Bartender

  • Mar 2007 - Dec 2015

  *Delivered exceptional, friendly and fast service *Skillfully anticipated and addressed guests’ service needs *Assisted fellow member of service team in carrying out their part of serving guests *Ensured cleanliness of dining area prior, during, and after service *Delivered exceptional, friendly and fast service *Skillfully anticipated and addressed guests’ service needs *Assisted fellow member of service team in carrying out their part of serving guests *Ensured cleanliness of dining area prior, during, and after service