Experience

R-Group International

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Client Liaison Officer

  • Dec 2021 - Present

  Front line of communication with clients at all levels, supporting the service desk team in achieving SLA targets and customer satisfaction and providing assistance to the Service Desk Manager on a day to day basis. Front line of communication with clients at all levels, supporting the service desk team in achieving SLA targets and customer satisfaction and providing assistance to the Service Desk Manager on a day to day basis.



Macquarie Group

• Australia
• Financial Services
• 700 & Above Employee

• Client Services Consultant

  • Jun 2020 - Mar 2021

  Part of the Financial Assistance team acting as a first point of contact for customers affected by the pandemic and providing assistance in relation to their home and car loans. Part of the Financial Assistance team acting as a first point of contact for customers affected by the pandemic and providing assistance in relation to their home and car loans.



Scottish Borders Council

• Government Administration
• 700 & Above Employee

• Development Assistant

  • Feb 2019 - Aug 2019

• Customer Advice and Support Advisor

  • Aug 2015 - Jan 2019