Experience

City of Dothan

• Government Administration
• 200 - 300 Employee

• Lead Customer Service Representative

  • Apr 2018 - Present

   Started as Customer Account Representative 4/2/2018  Promoted to Lead/Supervisor Account Representative 2/3/2019  Promoted to Accounting Technician 3/15/2020  Lateral Transition to Lead CSR 9/29/2020 • Create policies and procedures to ensure tasks are completed in compliance with the City Code, Local and State Laws • Serve at the main point of contact and liaison for multiple agencies and city departments via orally, in writing or email • Multitask managing employees, multi-line phone, emails, faxes, city voicemail and work duties in a fast paced environment • Create schedules and work duties for office personnel • Effectively train new employees, conduct reviews and final evaluations • Coordinate administrative matters between upper management and subordinates • Formally document employee actions; disciplinary as well as commendations • Interact with customers that have complaints and mitigates issues regarding those complaints • Proficient in Word, Excel, AS400/CX, Central Square, PowerPoint, Adobe, Cognos, Outlook and OnDemand • Process work orders to include: generation, cancellation. Gathering statistical data needed for staffing and operational information. • Conduct credit checks and verify legal documents such as deeds, wills, power of attorney, identification and leases while maintaining confidentiality with customer information • Bookkeeping, collection and accounting procedures completed daily • Processing of EFT/ACH transactions • Process returned items/bad checks and complete legal proceedings when necessary • 55 WPM key stroke efficiency • QA/QC reports daily to ensure office accuracy • Main point of contact/liaison with several agencies and departments Show less



Green Cedar Enterprises

• Saint Marys, GA

• Head Of Operations Supervisor

  • Sep 2002 - Aug 2017

  • Oversee day to day operation throughout 9 store chain. Head of all operations. • Supervise 80+ staff members. HR for all staff. • Assess and monitor all stores budgets for cost and sales revenue • Manage all inventory per budgets allotted. Create budgets and base inventory standards for entire chain • Accounts receivable and accounts payable • 16 years of register experience • Verifying deposits and money audits throughout chain • Control schedules and payroll hours per store based on revenue and customer flow • Control profit/loss throughout chain. Fraud prevention, auditing and checking accuracy for all store paperwork, inventory, budgets. • Responsible in taking any legal action and be present for court proceedings • Proficient with Microsoft Word, Excel, Outlook and QuickBooks • Conduct interviews and hire/train new employees. Verify applications and eligibility for all hires. • Create new tools and templates for faster and more efficient management • Customer relations. Handle complaints and resolve all customer issues • Meet and greet new vendors and set up new product throughout the chain. Travel required for trade shows and events. • Negotiate cost/price and delivery options. Report/handle issues with product. • Esure all contracts are in compliance. Report/communicate and deficiencies. • Video surveillance and overall store security. Company key holder. On call 24/7 • Verify all stores in compliance with Local and State Laws well as branded requirements Show less