Experience

Institute and Faculty of Actuaries

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Training Coordinator

  • Aug 2018 - Present

• Education Services Advisor

  • Nov 2014 - Aug 2018



Nominet

• United Kingdom
• Software Development
• 200 - 300 Employee

• Customer Service Advisor

  • Apr 2014 - Nov 2014

  Providing solution focused support and advice to stakeholders, working under pressure to ensure the best outcome for the customer. Communicated positively by telephone, email and letter. Ensured correct authorisation was obtained from managers to change data. Handled enquiries and maintained database records. Worked with account records also and gave support to fellow colleagues, processed payments and credit control. Helped give advice and suggested improvements to the database systems. Show less



University of Oxford

• Payments Team Leader

  • Dec 2013 - Mar 2014

  Line management of a payments team including their regular task completion and quick resolution to daily queries.Responsible for the daily and weekly maintenance of a variety of payment runs, including trade suppliers, employee expenses, US Dollars, Foreign payments, CHAPS (same day payments) and standing orders for students.Availability to help the Payments Manager with their responsibilities.Updating core system with new records and maintenance on existing data.

• Payments Administrator

  • Feb 2013 - Dec 2013

  Processing of employee expenses and supplier invoices on a weekly basis, working towards the main payment run at the end of each week.Working with account offices of various departments of the university to resolve any payment queries.Updating core system with creation of new records and maintenance on existing data.



Perth Radiation Oncology

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Receptionist

  • Sep 2012 - Oct 2012

  Provided Front of House service to a private health cancer care clinic. Ran the daily duties of the reception desk. Worked with a variety of professions in accounts, nurses, radiotherapists and admin staff. Responsible for the management of the Doctors’ calendars. Strong organisational skills and sensitivity was often required when working with medical records and private data. Often dealing with patients in difficult and sensitive situations. Provided Front of House service to a private health cancer care clinic. Ran the daily duties of the reception desk. Worked with a variety of professions in accounts, nurses, radiotherapists and admin staff. Responsible for the management of the Doctors’ calendars. Strong organisational skills and sensitivity was often required when working with medical records and private data. Often dealing with patients in difficult and sensitive situations.



Medibank

• Australia
• Insurance
• 700 & Above Employee

• Member Support Advisor

  • May 2012 - Jul 2012

  Provided a support service to all members of the private health fund. Learnt the Private Health Insurance system along with the Australian Tax system. Worked with member accounts, updating records, processing payments, advised of various payment options. Communicated in a positive manner by telephone to members. Helped to give advice and suggestions to systems and processes. Provided a support service to all members of the private health fund. Learnt the Private Health Insurance system along with the Australian Tax system. Worked with member accounts, updating records, processing payments, advised of various payment options. Communicated in a positive manner by telephone to members. Helped to give advice and suggestions to systems and processes.



Nominet

• United Kingdom
• Software Development
• 200 - 300 Employee

• Customer Services Advisor

  • Aug 2007 - Nov 2011

  Providing solution focused support and advice to stakeholders, working under pressure to ensure the best outcome for the customer. Communicated positively by telephone, email and letter. Ensured correct authorisation was obtained from managers to change data. Handled enquiries and maintained database records. Worked with account records also and gave support to fellow colleagues, processed payments and credit control. Helped give advice and suggested improvements to the database systems. Show less



Congham Hall Hotel

• Grimston, Norfolk

• Receptionist and Waitress

  • Mar 2003 - Jul 2007

  Organised and co-ordinated the reception and reservations desk for the hotel. Communicated by telephone, email, face to face and in writing to customers and stakeholders. Worked alongside the senior management team when making appointments and completing further tasks. Helped the Restaurant team with catering for wedding parties, a la carte dinner service and other major functions. Maintained a strong relationship with the management and often called back to help out at busy functions. Show less