Experience

Vocon

• United States
• Architecture and Planning
• 100 - 200 Employee

• Office Assistant

  • Aug 2021 - Present



Rev

• United States
• Internet Publishing
• 700 & Above Employee

• Caption Editor

  • Jul 2019 - Sep 2019

  • Accurately recorded video and audio files into online captioning system. • Reviewed and edited to produce error-free work. • Synchronized captions with dialogue. • Research companies, products and terminology to ensure accuracy. • Accurately recorded video and audio files into online captioning system. • Reviewed and edited to produce error-free work. • Synchronized captions with dialogue. • Research companies, products and terminology to ensure accuracy.



CareMount Medical

• United States
• Medical Practices
• 700 & Above Employee

• Practice Assistant

  • Apr 2015 - May 2019

  Full Time • Oversaw patient experience for the Physical Therapy department. • Built relationships with long term and repeat patients. • Responsible for coordinating scheduling preferences for seven Physical Therapy providers over two offices as well as confirming all appointments and answering/returning heavy volume of phone calls. • Utilized Phreesia and NextGen systems as well as paper charts for patient check-ins. • Functioned as a concierge desk for the lower level of a four story building, greeting, directing and assisting patients, facilities contractors and mail carriers. • Responsible for gathering paperwork for yearly audit of paper charts. • Responsible for building and maintaining paper charts as well as documenting and shipping them to off-site medical records once they were no longer required. • Created a system to monitor and track Worker's Compensation and No Fault authorizations. • Cross-trained in pre-certification for Physical Therapy authorizations for when team member was out of the office. • Regularly assisted co-workers with writing and editing e-mails. Show less



The Children's Medical Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Registration Representative/Medical Receptionist

  • Dec 2012 - Feb 2015

  Full Time • Oversaw and prioritized daily functions of front desk, utilizing eClinicalWorks. • Maintained high level customer service professionalism. • Managed incoming phone calls and prioritized incoming faxes and patient requests. • Participated in monthly company conferences where new company protocols were discussed, revised and carried out. • Utilized and managed electronic medical records and multiline phone/intercom system. • Responsible for taking inventory and ordering all office materials. • Scanned all paper documents into electronic medical record. Show less



New York & Company

• United States
• Retail
• 700 & Above Employee

• Associate

  • May 2009 - Mar 2013

  Part Time • Maintained a high degree of customer service. • Worked diligently during holiday seasons. • Trusted to complete product returns. • Valued as a high-energy, uplifting team-player. • Maintained cleanliness of store and organization of stock room. • Assisted in counting and balancing registers. Part Time • Maintained a high degree of customer service. • Worked diligently during holiday seasons. • Trusted to complete product returns. • Valued as a high-energy, uplifting team-player. • Maintained cleanliness of store and organization of stock room. • Assisted in counting and balancing registers.



DC Public Library

• Washington D.C. Metro Area

• Library Technician

  • 2012 - 2012

  Full Time - Temp • Maintained a high level of professionalism in a widely diverse work environment. • Used multiline phone system to answer customer inquiries. • Resolved account issues and assisted in educating visitors on local sites and on how to utilize the library's many assets. • Assisted librarian in cataloguing, shelving and sorting. Full Time - Temp • Maintained a high level of professionalism in a widely diverse work environment. • Used multiline phone system to answer customer inquiries. • Resolved account issues and assisted in educating visitors on local sites and on how to utilize the library's many assets. • Assisted librarian in cataloguing, shelving and sorting.