Experience

Jackrabbit Technologies

• United States
• Software Development
• 1 - 100 Employee

• Software Support Analyst

  • Oct 2013 - Present

  SOFTWARE SUPPORT SPECIALIST, SOFTWARE SUPPORT Provide technical support and training for new and existing customers experiencing challenges/issues with software related to installation, software glitches, reporting and user experience difficulties • Jump Start Coach; responsible for the onboarding of new customers via training and database customization both in person and through webinar training. • Anaylze and manage customer service requests specific to reporting, navigation, database and user interface experience• Work one-on-one with small business owners and their staffs to solve issues specific to their business while proactively providing coaching and hands-on practice for the client• Provide in depth training in person and via webinars specific to newly released software enhancements• Staff tradeshow booths to engage potential customers and sell the solution• Led in person training for new customers • Mentored and trained new hires within the department• Tested for bugs and glitches within the software as new enhancements rolled out using cross browser testing and other tools



Bank of America

• Executive Support Coordinator

  • May 2011 - Apr 2013

  • Developed and executed communication plans for senior executives• Developed, reviewed and maintained presentations for the executive leadership team• Coordinated the interviewing, hiring and onboarding for new employees to Global Learning• Vast knowledge of Bank of America’s HR processes, tools and databases• Maintained the core SharePoint site for the Compliance Learning team• Managed the quarterly volunteer efforts and team building activities for the Charlotte Global Learning team



People's Choice Mortgage Company

• Mortgage Professional

  • Apr 2007 - Aug 2010

  Team Leader: People's Choice Mortgage Company (June 2009-August 2010)• Responsible for the hiring process for Mortgage Loan Officers, Underwriters and Processors, including reviewing resumes, pre-screening applicants, conducting interviews and negotiating and extending offers• Trained new employees on company policy and procedures, systems and governmental regulatory and compliance requirements• Acted as the primary point of contact between customers and wholesale lenders to answer questions and to provide necessary documentation• Maintained company records of employees ensuring confidentiality and privacyLoan Officer Loan Officer: People's Choice Mortgage Company (May 2008–June 2009) • Responsible for the mortgage origination process from application to closing• Generated a portfolio of prospective clients through research and outbound calling• Offered various mortgage products and services to an array of prospective clients (FHA, Conventional, Equity)• Built a strong network and client base resulting in an increase of direct referrals by 50%• Acted as the primary liaison between clients, attorneys, wholesale lenders and appraisers• Achieved 100% of sales goal targets within two months of receiving mortgage brokerage licensure