Experience

Hawley Troxell

• United States
• Legal Services
• 100 - 200 Employee

• Patent Department Assistant

  • Sep 2022 - Present

  I support Intellectual Property legal professionals by managing invoicing, scheduling, and project deadlines. I also file documents with the US Patent and Trademark Office and correspond with clients and foreign associates. I support Intellectual Property legal professionals by managing invoicing, scheduling, and project deadlines. I also file documents with the US Patent and Trademark Office and correspond with clients and foreign associates.



Indepth Solutions

• Business Consulting and Services

• Jr. Title Researcher

  • Jul 2021 - Sep 2022

  At Indepth Solutions I performed title searches to ensure the accuracy of deed chain ownership and verify the open liens for a person or property. At Indepth Solutions I performed title searches to ensure the accuracy of deed chain ownership and verify the open liens for a person or property.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Customer Success Specialist

  • Jul 2020 - Jun 2021

  I fostered the financial success of customers at Wells Fargo Bank. I took inbound calls with special attention to performance factors including average handle time and customer satisfaction. I performed routine bank account maintenance including transaction disputes. I paid extreme attention to detail to remain regulatory compliance. I fostered the financial success of customers at Wells Fargo Bank. I took inbound calls with special attention to performance factors including average handle time and customer satisfaction. I performed routine bank account maintenance including transaction disputes. I paid extreme attention to detail to remain regulatory compliance.



Continuum Global Solutions

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Apr 2019 - Jun 2020

  As a technical support representative for Continuum I took inbound calls for Verizon Wireless with attention to several performance factors including customer experience satisfaction, callback resolution, value generation, average call length, as well as closely following Verizon policy while troubleshooting to resolve the issue or identify the best escalation pathway. I also handled routine account maintenance and am part of the global support team to assist customers traveling internationally.

• Coach

  • Jan 2020 - Feb 2020

  As a coach in the training department I completed agent training progress assessments in role play format, reviewed recorded calls, and de-escalated customers requesting to speak with a supervisor. I also answered inbound calls as an agent to ensure high quality customer service. I also created and edited vital internal data projects in Excel to assist in measuring department and individual goal progress. Due to company restructuring I was asked to return to full agent after a full two months in this role. Show less



Platinum IP

• Meridian, Idaho

• Customer Service Representative

  • Jun 2018 - Feb 2019

  As a CSR for Platinum IP I took inbound calls for various contracts, processed purchase transactions, upsold, resolved customer issues, and ensured the customer was having a good customer experience. My main position was as part of a sales/retention department for a major energy alternate supplier. As a CSR for Platinum IP I took inbound calls for various contracts, processed purchase transactions, upsold, resolved customer issues, and ensured the customer was having a good customer experience. My main position was as part of a sales/retention department for a major energy alternate supplier.



Family Direct Budge

• Meridian, Idaho, United States

• Caretaker

  • May 2017 - Jan 2019

  My key responsibilities as a caretaker included dressing my client, ensuring she was on/off the school bus properly, transporting her to various therapies throughout the week as well as facilitating activities like going to the park, reading, sensory play, etc. I also transported her to various appointments as needed, and gave medication/ food through her feeding tube. My key responsibilities as a caretaker included dressing my client, ensuring she was on/off the school bus properly, transporting her to various therapies throughout the week as well as facilitating activities like going to the park, reading, sensory play, etc. I also transported her to various appointments as needed, and gave medication/ food through her feeding tube.



University of Idaho Housing & Residence Life

• Moscow, Idaho, United States

• Academic Peer Mentor

  • Aug 2016 - May 2017

  Similar to a Resident Assistant, my responsibilities as an APM included recurring interactions with residents, facilitation of interactive learning workshops/programs, regular hours in the Student Success Program space to assist with coursework, and administrative paperwork (documentation of interactions with residents). Similar to a Resident Assistant, my responsibilities as an APM included recurring interactions with residents, facilitation of interactive learning workshops/programs, regular hours in the Student Success Program space to assist with coursework, and administrative paperwork (documentation of interactions with residents).



Vandal Connect at the University of Idaho

• Moscow, Idaho, United States

• Caller

  • Sep 2015 - May 2016

  I contacted University of Idaho Alumni to secure financial donations for scholarship and general funds. I was extremely successful as the second highest earning caller for the school year, securing over $50,000 in the small donor pool. I contacted University of Idaho Alumni to secure financial donations for scholarship and general funds. I was extremely successful as the second highest earning caller for the school year, securing over $50,000 in the small donor pool.



Garden City Public Library

• United States
• Libraries
• 1 - 100 Employee

• Page

  • Apr 2014 - Aug 2015

  Processed library materials with the intent of separating damages and specially request items as well as organized materials using the Dewey Decimal system. I also assisted with children’s programming and processed patron check-outs and monetary fines for overdue/lost items. Processed library materials with the intent of separating damages and specially request items as well as organized materials using the Dewey Decimal system. I also assisted with children’s programming and processed patron check-outs and monetary fines for overdue/lost items.