Experience

The Jambalaya Shoppe Acadian

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Multi-Unit Restaurant Franchise Owner-Operator (2 Locations)

  • 2017 - Present

  🔷 Own and oversee daily operations of two franchise locations of The Jambalaya Shoppe Restaurant chain, a fast casual restaurant specializing in jambalaya, pastalaya, gumbo, Cajun style appetizers, entrees, and desserts. Manage full P&L, with proactive adjustments in operations processes to maximize profits. 🔷 Recruit, hire, train, and coach two restaurant teams in Best Practices, Food Quality & Consistency, Customer Experience & Feedback, Inventory & Purchasing, Waste Controls, Health Standards, and Compliance Standards. 🔷 Personally create and manage all aspects of marketing and social media programs to optimize business development and catering opportunities, including third-party delivery and catering sources. 🔷 Successfully introduced continuous training to increase the teamwork effectiveness of GMs and staff via shared pursuit of achieving the Company’s objectives to build sales and profitability. 🔷 Led design and buildout of all locations, as well as equipment needs and purchasing. Hired and trained the management and staff, implemented systems and controls, and contributed to menu research & development.



Fives Management Solutions

• United States
• Business Consulting and Services

• Business Management Advisor & Consultant

  • 2011 - Present

  🔷 Provide business management consulting services to companies and industries throughout the U.S. via on-site or remote project management. 🔷 Bring Analytics Development via Change Management, Turnaround, Business Development, Sales, Management-Employee Training, P&L, Forecasting, Cost Analysis, Pricing, Purchasing, and Event Planning. 🔷 Franchise Consultant with a focus on policy and start-up process standardization for Jambalaya Shoppe, a new concept regional family restaurant chain, resulting in rapid growth from 6-17 stores in 5 years. 🔷 Achieved up to $1 million in revenue per store, based on 1,800-2,200 sq. ft. restaurant freestanding and strip mall locations throughout the Gulf South. Strong Year Over Year performance. 🔷 Worked closely with 70-year old Jambalaya Shoppe founder to transition company for multi-state growth and screened prospective franchisees. 🔷 Wrote Franchise Agreement, reviewed all leases with Latter & Blum commercial realtors, and created Brand Standards Guide to facilitate eventual company goal of sale to a large suitor. 🔷 Created Franchise Disclosure Documentation, Recipe Manual, Operations Manual, Employee Manual, and Site Development Guide. 🔷 Designed and built company website, advertising, marketing media, social media, and Internet programs. 🔷 Completed all phases for complex conversion of a manufacturing plant (sausage smokehouse) from State inspection to a Federal USDA inspection plant. 🔷 Consulted for a MA poultry manufacturer for wholesale & retail product portfolio, including UDSA daily oversight of production and revitalization of corporate culture during a major staffing transition. 🔷 Assisted a AK canine food manufacturer in Business Development & Growth, Systems Automation, Ordering Technology & Manufacturing Compliance. 🔷 Interim COO for a Dept. of Defense contractor associated with Lockheed Martin to implement project management processes and prevent defects in submarine baffle manufacturing.



May Company Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Senior Executive/Project Director & Corporate Trainer

  • 2008 - 2011

  🔷 Served in a key client and account management role for a leading consulting firm founded in 1925 that has assisted more than 500,000 businesses in categories from construction, manufacturing, and wholesale, to service, retail and health care. 🔷 Managed daily consulting operations with clients throughout the U.S. & Canada, with a caseload of 30-40 consulting projects per week, averaging $30,000 per contract. Ensured timely completion and client satisfaction. 🔷 Supervised 12 Project Directors and 90 consultants. Projects included Organizational Management, Compensation Review, Sales Planning & Control, Production Oversight, P&L Management, and Policy & Procedure Development. 🔷 Developed and conducted Project Director training and new consultant orientation. Achieved a reputation for customer retention and client satisfaction. Won the corporate Managing Director’s Award.



Sears Holdings Global Sourcing Limited

• Hong Kong
• Wholesale Import and Export
• 1 - 100 Employee

• Project Manager for Customer Initiatives

  • 2007 - 2008

  🔷 Recruited and onboarded industry leading managers for 359 big box retail stores. Implemented customer service initiatives across Western Region stores, resulting in $350,000 per week revenue increases. 🔷 Coordinated development, implementation, and maintenance of customer service initiatives and training programs, while increasing customer satisfaction and tracking ROI. 🔷 Received corporate recognition for creating and managing a new multi-year incubator program for incoming design and merchandising talent in the Los Angeles flagship location.



The Venetian Resort Las Vegas

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Director of Retail Operations

  • 2004 - 2006

  🔷 Managed daily operations of 9 retail outlets plus buying office, merchandising, warehousing, and 6 related departments that generated $37+ million annually. Hired, trained, and supervised 8 managers with more than 130 employees. 🔷 Accomplished a dramatic turnaround of declining retail business, converting a negative EBITDA position to double-digit profits within the first year. Improved revenues 34% in first year and 49% in second year. 🔷 Managed daily operations of 9 retail outlets plus buying office, merchandising, warehousing, and 6 related departments that generated $37+ million annually. Hired, trained, and supervised 8 managers with more than 130 employees. 🔷 Accomplished a dramatic turnaround of declining retail business, converting a negative EBITDA position to double-digit profits within the first year. Improved revenues 34% in first year and 49% in second year.



May Company Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Senior Executive

  • 2001 - 2004