Experience

Akron Public Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Technology Support Specialist

  • Nov 2014 - Present

  Asset management for 2000 devices across 1100 students and staff. Troubleshooting hardware and software on Windows and Chrome OS devices. Inventing solutions and finding new ways to engage students and streamline teacher's tasks. Asset management for 2000 devices across 1100 students and staff. Troubleshooting hardware and software on Windows and Chrome OS devices. Inventing solutions and finding new ways to engage students and streamline teacher's tasks.



Diebold Nixdorf

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Opteview Agent

  • Jun 2014 - Nov 2014

  Remote repair of ATMs. Work with various MS Windows versions. Remote repair of ATMs. Work with various MS Windows versions.



Pendragon Security and Logistics

• Akron, OH

• IT Analyst

  • Jul 2010 - Jun 2014

  Website design. Hardware and software installation, maintenance and upgrade. Installation of network equipment and peripherals. Set up e-commerce solutions. Website design. Hardware and software installation, maintenance and upgrade. Installation of network equipment and peripherals. Set up e-commerce solutions.



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Senior Counter Intelligence Agent

  • Jul 2006 - Jun 2010

  Worked with and educated customers on their equipment. Repaired hardware and software, on all brands of laptops and desktops, including virus removal. Recovered data from failing hardware. Calmed customers and resolved difficult issues. Tracked computers at in-house and external service centers. Administered a dept. of 15 people, including scheduling, discipline and training. Worked with and educated customers on their equipment. Repaired hardware and software, on all brands of laptops and desktops, including virus removal. Recovered data from failing hardware. Calmed customers and resolved difficult issues. Tracked computers at in-house and external service centers. Administered a dept. of 15 people, including scheduling, discipline and training.