Information Technology Specialist

• Jul 2023 - Present

Digital Marketing Project Manager

• Dec 2020 - Feb 2023

Managed 6 digital launches and 6 announcements for netapp.com web pages. Led teams of 40 people including stakeholders from the product marketing and digital teams through strategy, design, copywriting, web development, SEO optimization, execution, and translation. • Oversaw launches and tracked up to 40 page updates and 50 new or updated assets. Quickly adapted timelines and communicated with all teams to ensure the deadlines were constantly met. • Created and tracked project schedules using agile project management. • Led technical projects working with front and back-end developers, IT, Lytics, and Adobe Analytics teams to optimize web page user experience and increase conversion rate by 3%. • Managed developers and a third-party team to build an integration between netapp.com and a legal terms and conditions user agreement page. This integration improved efficiency for the sales team by approximately 14%. • Strategized and managed the development of brand-new web page components that increased user engagement by 10%. • Collaborated with the Diversity, Inclusion, and Belonging team to speak as a panelist celebrating Asian and Pacific Islander Heritage month to an audience of 300 employees. Show less

Educator

• Oct 2020 - Dec 2020

Marketing Intern

• Jun 2019 - Sep 2019

• Increased the number of subscribers on Zscaler's YouTube channel by 15% in three months • Increased CTR by 17.93% using keyword optimization for Zscaler's Google ads • Performed market and research analysis to identify the top performing LinkedIn ad campaigns and targeted personas • Increased the number of subscribers on Zscaler's YouTube channel by 15% in three months • Increased CTR by 17.93% using keyword optimization for Zscaler's Google ads • Performed market and research analysis to identify the top performing LinkedIn ad campaigns and targeted personas

Center Assistant

• Sep 2017 - Jun 2019

• Created and designed a new calendar and office hours schedule to improve the communication of club events and office availability. • Organize paperwork and all club supplies for ten cultural campus organizations. • Increase productivity by completing daily tasks through Google spreadsheets. • Created and designed a new calendar and office hours schedule to improve the communication of club events and office availability. • Organize paperwork and all club supplies for ten cultural campus organizations. • Increase productivity by completing daily tasks through Google spreadsheets.

Digital Marketing Intern

• Apr 2018 - Sep 2018

Digital Marketing Intern for the Office of Marketing and Communications • Facebook, Snapchat, and Instagram profiles through Sprout Social for the University's official social media pages. • Increased engagements by 89.9% and impressions by 108.3% in two months through strategic content planning. Digital Marketing Intern for the Office of Marketing and Communications • Facebook, Snapchat, and Instagram profiles through Sprout Social for the University's official social media pages. • Increased engagements by 89.9% and impressions by 108.3% in two months through strategic content planning.

Sales Associate

• Jun 2017 - Sep 2017

• Charismatically assisted customers with clothing and shoe sizes • Ensured customer satisfaction with an attentive and approachable persona • Maintained a clean and organized store by folding items and mopping floors • Expertly managed the front area by greeting and manning the registers • Charismatically assisted customers with clothing and shoe sizes • Ensured customer satisfaction with an attentive and approachable persona • Maintained a clean and organized store by folding items and mopping floors • Expertly managed the front area by greeting and manning the registers