Experience

CATALYST MEDICAL GROUP, PLLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Operations

  • Jan 2023 - Present



HonorHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Practice Manager

  • May 2018 - Present

  Oversee the day-to-day activities of multiple providers, medical professionals, and ambulatory support staff. Ensure efficient and effective workflows at all locations in accordance with customer service and quality standards. Maintain appropriate staffing levels and monitor daily assignments, productivity, and duties. Counsels and coaches support staff as appropriate and escalate issues to management as necessary. • Decreased patient wait times by creating a new clinic schedule… Show more Oversee the day-to-day activities of multiple providers, medical professionals, and ambulatory support staff. Ensure efficient and effective workflows at all locations in accordance with customer service and quality standards. Maintain appropriate staffing levels and monitor daily assignments, productivity, and duties. Counsels and coaches support staff as appropriate and escalate issues to management as necessary. • Decreased patient wait times by creating a new clinic schedule model • Supervised up to 20 employees across 5 locations • Maintained 100% productivity values through consistent monitoring of staffing levels in comparison with clinic volumes and expectations • Increased provider productivity and availability for patients through routine clinic and surgery schedule management · Worked closely with marketing to increase awareness of Sports Medicine program and promote new services Developed and implemented a new process across all medical groups that decreased the number of vaccine administration errors. Managed two outpatient practices. One Internal Medicine clinic with a residency and another Family Medicine clinic with an Urgent Care. Assisted in the development of a Covid vaccine clinic and acted as Operations Chief to manage the workflow of up to 500 patients a day. Show less Oversee the day-to-day activities of multiple providers, medical professionals, and ambulatory support staff. Ensure efficient and effective workflows at all locations in accordance with customer service and quality standards. Maintain appropriate staffing levels and monitor daily assignments, productivity, and duties. Counsels and coaches support staff as appropriate and escalate issues to management as necessary. • Decreased patient wait times by creating a new clinic schedule… Show more Oversee the day-to-day activities of multiple providers, medical professionals, and ambulatory support staff. Ensure efficient and effective workflows at all locations in accordance with customer service and quality standards. Maintain appropriate staffing levels and monitor daily assignments, productivity, and duties. Counsels and coaches support staff as appropriate and escalate issues to management as necessary. • Decreased patient wait times by creating a new clinic schedule model • Supervised up to 20 employees across 5 locations • Maintained 100% productivity values through consistent monitoring of staffing levels in comparison with clinic volumes and expectations • Increased provider productivity and availability for patients through routine clinic and surgery schedule management · Worked closely with marketing to increase awareness of Sports Medicine program and promote new services Developed and implemented a new process across all medical groups that decreased the number of vaccine administration errors. Managed two outpatient practices. One Internal Medicine clinic with a residency and another Family Medicine clinic with an Urgent Care. Assisted in the development of a Covid vaccine clinic and acted as Operations Chief to manage the workflow of up to 500 patients a day. Show less



Phoenix Children's

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Research Coordinator

  • Jun 2014 - Feb 2015

  Assist providers in the coordination of patient care per protocol. Compile specimens, results, and data for patients on clinical trials. Maintain documents and records to ensure compliance with IRB requirements. Prepare documentation for audits. • Worked closely with the Director of Oncology Research in study development • Served as data manager for two large hematology registry research studies • Organized and coordinated collaborations for Phase I and II studies

• Administrative Assistant

  • Apr 2010 - May 2014

  Assist providers with their administrative needs including meeting organization, patient tracking, referral management, and program coordination. Manage the scheduling of patients for several comprehensive clinics, including scheduling tests and coordinating with multiple departments and providers. Work closely with the pre-access team to obtain authorizations for patient infusions. Cover front desk and schedulers as needed. • Assisted in the implementation of a new tracking system called… Show more Assist providers with their administrative needs including meeting organization, patient tracking, referral management, and program coordination. Manage the scheduling of patients for several comprehensive clinics, including scheduling tests and coordinating with multiple departments and providers. Work closely with the pre-access team to obtain authorizations for patient infusions. Cover front desk and schedulers as needed. • Assisted in the implementation of a new tracking system called the Dashboard that resulted in efficiency among staff and improved patient care • Managed the implementation of a new patient information program called SmartChart and trained all ambulatory staff while providing change management and improving process flow • Managed the implementation of a new patient documentation program called WebTracker and facilitated the training of employees • Managed the modification of all clinical forms in hematology/oncology in order to prepare the clinic and staff for an electronic health record • Implemented a new process for the bone marrow transplant program that improved communication and efficiency among team members • Improved the maintenance of funds for the adult hemophilia dental program by administering an alternate method for tracking • Manage the radiation oncology programs providing convenience and continuity of care to patients • Handle reimbursements for clinic staff, genetic testing, and dental services • Manage several comprehensive clinics, including the tracking of patient appointments, scheduling procedures and coordinating with multiple departments and providers • Serve as data manager for two large hematology registry studies, as well as, the bleeding and clotting patient program • Secure payment to the hospital for high dollar medications by tracking patient appointments, monitoring changes in patient treatment, and ensuring authorization is obtained for all infusions prior to being administered

• Health Information Technician

  • Mar 2007 - Apr 2010

  Prepare patient charts for clinic appointments and as requested. Maintain patient charts housed in outpatient clinics. Retrieve completed charts and loose documentation and file.



Fresenius Medical Care North America

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Dialysis Assistant

  • Dec 2005 - Mar 2007

  Front office responsibilities. Assist dialysis techs with machine tear down and set up. Manage patient schedule, track inventory, and order supplies. Front office responsibilities. Assist dialysis techs with machine tear down and set up. Manage patient schedule, track inventory, and order supplies.