Manager, Special Projects

• Jun 2023 - Present

Coordinator

• Jul 2021 - Present

Data & Communications Specialist

• Dec 2022 - Jun 2023

In this role, I coordinate the Elder Abuse Institute of Maine's data collection activities and facilitate internal research on the interventions with older adults experiencing abuse, neglect, and exploitation. I am also responsible for creating external awareness of the agency's programs and outcomes through strategic communications.

Advocate, Elder Service Connections

• Jul 2021 - Dec 2022

Elder Service Connections is a program of the Elder Abuse Institute of Maine that works in partnership with Maine Adult Protective Services (APS) to provide auxiliary support to older adults that have had open cases with APS. Individuals that have been affected by or at risk of being affected by financial exploitation, neglect, abuse, and/or self neglect, and are 60 years or older, are eligible to work with an Advocate of the Elder Service Connections Program.As an Advocate, I work directly with clients who have been affected by financial exploitation, neglect, abuse, and/or self neglect, as well as their caregivers or other support people to: support client goals, strengthen already-made service connections, refer to new services, build trusting relationships, work with clients through significant life changes, and assist in the growth of the client's overall well-being. Show less

Senior Vice President, Product Strategy

• Sep 2017 - Jun 2020

Developed overall portfolio strategy for Innovative's "next-generation" library solutions; defined business strategy, marketecture, and rollout for the transition from legacy solutions to the new library platform and suite of services. Conceptualized, planned, and delivered Innovative Inspire, the industry's first commercial linked data discovery solution, and set the vision for new solutions in the Library Engagement domain. Managed a team of 20 product management and user experience professionals working on five product portfolios with total annual revenues exceeding $100M. Served as product evangelist and company thought leader, working closely with Sales, Marketing, and external stakeholders to build a vision for the future of library systems and services. Show less

Director, Network Experience

• Jan 2013 - May 2014

Managed a team responsible for developing and delivering programs that make it easier for libraries to participate in — and derive value from — the OCLC cooperative.Oversaw OCLC’s WorldShare Platform initiative, which enables library and commercial developers to build innovative new applications using the membership’s rich array of data and business services. Build community engagement with library developers (and other staff) and support the needs of third-party commercial developers.Coordinated OCLC's library-facing analytics services, leveraging the rich data assets of the cooperative to provide data-driven decision support.Guided the introduction of new registration and syndication services, ensuring that data about libraries and their collections can be easily registered and distributed into a variety of online contexts. Show less

Senior Product Manager

• Apr 2010 - Jan 2013

Led the planning and market introduction of the WorldShare Platform, OCLC’s program for externalization of Web services; facilitated adoption by library and third-party partners through business development and community engagement activities.Re-envisioned and relaunched a cooperative analytics service that enables libraries to manage collections more effectively. Leveraged new technologies (Hadoop) and restructured the user interface to align more effectively with collection management workflows. Met aggressive timeline for relaunch through careful prioritization of requirements. Show less

Director of URM Product Management

• Jan 2008 - Apr 2010

Created and executed product vision and strategic roadmap for Ex Libris’s next-generation library management framework for Unified Resource Management (now Alma); developed business case and market analysis (Market Requirements Document) for new offering. Analyzed and responded to competitive market conditions.Worked closely with three development partners and four focus groups representing more than 85 customers worldwide.Provided internal leadership for all aspects of next-generation product planning and delivery, including extensive collaboration with development and sales/marketing teams; built consensus across functions in a decentralized, global business environment. Show less

Director of ILS Product Management

• Sep 2006 - Jan 2008

Managed the product management team responsible for Ex Libris’s two flagship integrated library systems, ALEPH and Voyager, through the acquisition and subsequent integration of Endeavor Information Systems.

Product Manager

• 1994 - 2006

Managed Endeavor's flagship product, the Voyager integrated library system, and the associated electronic resource management application. Responsible for: 1. Translating market requirements into a strategic product roadmap. 2. Managing third-party relationships and standards compliance. 3. Achieving corporate revenue goals for assigned product lines. Managed Endeavor's flagship product, the Voyager integrated library system, and the associated electronic resource management application. Responsible for: 1. Translating market requirements into a strategic product roadmap. 2. Managing third-party relationships and standards compliance. 3. Achieving corporate revenue goals for assigned product lines.

Systems Librarian

• 1996 - 1997

Systems Librarian

• 1994 - 1996